The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition. Great... Ver mais
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Leia as opiniões dos outros
After the original service, my wattbike Atom shifters would not connect. However talking to Matt on service support he arranged for a service engineer James to come within 24hours who correct the iss... Ver mais
I've had the Wattbike Trainer 3 years so decided a service was advisable. The company, based in Whitehaven Cumbria sorted out a time to come. The engineer (John) was brilliant and went far above... Ver mais
A empresa respondeu
Decided on a service as bike had a lot of miles on from new, running mostly fine but a little noisy and in need of some TLC. Edward was friendly, advised arrival time in advance and was clean an... Ver mais
A empresa respondeu
Informações sobre a empresa
- Ciclismo indoor
- Clube de bicicletas
- Loja de equipamento fitness
- Grossista de equipamento fitness
- Ciclismo de estrada
- Loja de artigos desportivos
Sobre Wattbike
Escrito pela empresa
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Informações de contacto
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Reino Unido
- info@wattbike.com
- wattbike.com
4,5
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service by Edward
Excellent service by Edward. Bike is now running like new
13 de maio de 2026
Opinião espontânea
Resposta da Wattbike
Hi BW,
We are so glad to hear your bike is running like new. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Took some prompting to send over Easter…
Took some prompting to send over Easter holidays with some infuriating responses to chasers from a chatbot which was hugely unhelpful.
Instructions on how to install would also have been helpful.
15 de abril de 2026
Excellent service.
Excellent service.
Prompt polite and courteous, excellent knowledge and helpful,really pleased with the service conducted.
13 de maio de 2026
Opinião espontânea
Resposta da Wattbike
Hi Nicola,
We are so glad to hear you were pleased with the service. Your kind words about our team are greatly appreciated!
Happy Cycling!
Team Wattbike
Amazing bike
Amazing bike
A little disappointed that to access the training plan via the app, it is an additional monthly cost
8 de abril de 2026
Resposta da Wattbike
Hi Morag
Hub+ is a subscription / paid version of the Wattbike Hub app which unlocks premium features and workouts. But there are 100's of workouts including plans which are all free to access (no subscription required). Only 2 of the training plans are subscription only. If you need further support on this, please reach out to our team at info@wattbike.com. Happy cycling!
Team Wattbike
The product is great, installation team useless.
The product is great. Ordering was pretty simple. Matt from Customer service rescued the customer relationship. There are e-mail exchanges covering the issues. The bottom line is that Wattbike were badly let down by the the installation team. If they had been even barely competent I would have given five stars.
13 de abril de 2026
Resposta da Wattbike
Hi Steve,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re enjoying the product itself and that Matt was able to help turn the experience around for you. I’ll be sure to pass your comments on to him.
That said, I’m very sorry that the installation experience let things down. We completely appreciate how important first impressions are, particularly with a premium product, and it’s disappointing to hear that the installation team did not deliver the level of service you expected.
Your feedback has been noted internally, and we will be sharing this with the installation provider to help improve the experience for future customers.
Thank you again for your honest feedback and for recognising the efforts of the customer service team despite the issues encountered.
Kind regards,
Team Wattbike
Edward the engineer who carried out the…
Edward the engineer who carried out the service was a credit to the company. Polite, knowledgeable and a credit to the company.
11 de maio de 2026
Opinião espontânea
Resposta da Wattbike
Hi David,
We are so glad to hear about your positive experience with our engineer. Your kind words mean a lot to us.
Happy Cycling!
Team Wattbike
Atom v2 serviced by Edward
Had my Atom v2 serviced by Edward. Quick, efficient and courteous. He answered all my questions and got the job done without any fuss. Well worth the money to keep the bike in good condition.
7 de maio de 2026
Opinião espontânea
Resposta da Wattbike
Hi David,
We're happy to hear that the service experience was quick, efficient, and courteous. We appreciate you highlighting the value of maintaining your bike's condition. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Great customer service
I’ve had my 2nd Gen Wattbike Atom since 2020, and honestly, the customer service I just received was next level.
I’d lost my original power supply and bought a new one, but the bike still wouldn't work. I reached out to their team, and they were so incredibly patient and responsive throughout the whole process.
They looped in their technicians multiple times and even sent me another power supply just to be sure.
Eventually, they figured out the actual power port on the bike was the issue. Instead of leaving me stranded, they quickly sent out the DIY parts I needed to fix it myself.
My Atom is finally back up and running! Huge shoutout to the team for sticking with me and getting me back on the saddle—this is exactly why you buy from a premium brand.
6 de maio de 2026
Opinião espontânea
Resposta da Wattbike
Hi Ning,
We're happy to hear that our team was able to provide exceptional support and get your Atom back up and running. We appreciate you highlighting our team's patience and responsiveness. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Home Service
Home Service: Wattbike Atom NG - Excellent service received. All worn parts were replaced, even down to the handlebar tape which was starting to look tatty after 4 years of regular use. Also some good adviced received on things to check and adjustments to make.
30 de março de 2026
Resposta da Wattbike
Hi Peter,
We're happy to hear that you received excellent service! It's great to know the worn parts replacement and helpful advice met your expectations. Thank you for your positive feedback and for taking the time to share your experience.
Happy Cycling!
Team Wattbike
Cannot fault the customer service team…
Cannot fault the customer service team at Wattbike. Amazing customer service , speedy delivery.
13 de março de 2026
Resposta da Wattbike
Hi Craig,
We're happy to hear that our customer service team met your expectations with speedy delivery. We appreciate you taking the time to leave your feedback!
Happy Cycling!
Team Wattbike
A brilliant machine
9 de março de 2026
Resposta da Wattbike
Hi Pierre,
Thank you for your positive review!
Happy Cycling,
Team Wattbike
Ed was excellent
Ed was excellent , a personable polite guy and very swift with his work and help. He helped me adjust the seat position and hopefully that will help reduce some of the pressure issues on the hip. Thank you.
1 de maio de 2026
Opinião espontânea
Resposta da Wattbike
Hi Brian,
We're happy to hear that your experience was excellent and that our team member was helpful and efficient. We appreciate you mentioning the seat adjustment and hope it alleviates your hip pressure. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
1st gen Atom service
Had my 1st gen Atom serviced by Edward. Booked the service online and took a couple of days to be contacted to arrange date of servicing. Availability meant it would take 6 weeks, so just to be aware. Edward was great, on time, communicated well ahead with ETA etc and was able to get my Atom (which was way overdue a service) running like a new bike. Would definitely recommend
30 de abril de 2026
Opinião espontânea
Resposta da Wattbike
Hi Tom,
We're happy to hear that the service experience was great. We appreciate your comments regarding the booking process and service timeline. We're glad your Atom is running smoothly now, and we value your recommendation.
Happy Cycling!
Team Wattbike
Excellent service from the field…
Excellent service from the field engineer
Terrible customer service use of AI - completely ineffective
30 de abril de 2026
Opinião espontânea
Resposta da Wattbike
Hi Andrew,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you were happy with the service provided by our field engineer, and we’ll make sure your comments are shared with them.
We have also reviewed your ticket history and can see there was a delay from our service team in providing a booking date, and we’re sorry for the frustration this caused.
In relation to your comments on our use of AI, this is used to provide quick initial responses so customers know their query has been received and is being handled. It also helps us gather any relevant details upfront so our agents can progress requests more efficiently.
We appreciate your feedback, as it helps us improve both our processes and the overall customer experience.
Kind Regards,
Team Wattbike
Watt Bike Service
I have no complaint's with regards the service of my watt bike.
However I think £198.00 for 30 minute service is excessive.
31 de março de 2026
Resposta da Wattbike
Hi Ian,
Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the service provided on your Wattbike.
We do however appreciate your comments regarding the cost of the service. While the engineer may only be on site for around 30 minutes for a standard service, the charge also covers a number of additional factors including the engineer’s travel time, specialist training and technical expertise, as well as the manufacture and supply of genuine Wattbike parts and components where required.
Our engineers are specifically trained on Wattbike products, and their knowledge and experience mean they are often able to complete servicing efficiently whilst still carrying out the full required checks and maintenance to the bike.
We do understand that servicing costs are an important consideration, and we appreciate your honest feedback.
Many Thanks,
Team Wattbike
Wattbike Atom service
Edward ( technician) phoned to let me know his schedule and he arrived on time. He was very thorough and changed all the necessary components. Very helpful to answer my questions. Hopefully set up for the next 2 years use.
28 de abril de 2026
Opinião espontânea
Resposta da Wattbike
Hi Terry,
We're happy to hear that the technician was thorough and helpful! We appreciate you taking the time to share your positive experience and hope you have worry-free use for the next two years.
Happy Cycling!
Team Wattbike
Product Doesn't Work - Faulty Touchscreen
Unfortunately the AtomX wattbike that I ordered has arrived with a touchscreen that doesn't work, so I can't actually use the bike. Currently engaged with the customer support team but still have a bike, at well over £2k, that I can't use and should have apparently been fully checked before being delivered. Really disappointed.
22 de abril de 2026
Very efficient booking and visit
Very efficient booking and visit. The bike was so much better after the service!
24 de março de 2026
Resposta da Wattbike
Hi Gary,
We're glad you found the booking process efficient and the visit worthwhile. It's great to know your bike's performance improved after our service!
Happy Cycling!
Team Wattbike
Excellent experience with Louise
Excellent experience with Louise. Great customer service.
23 de março de 2026
Resposta da Wattbike
Hi LS,
We are happy to hear that you had an excellent experience. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
Great indoor trainer and very quick…
Great indoor trainer and very quick delivery, very easy to set up and connecting to the Wattbike Hub and Rouvy was super simple
23 de março de 2026
Resposta da Wattbike
Hi Mark,
We're happy to hear that you found the indoor trainer great and easy to set up! We appreciate your feedback regarding the quick delivery and simple connection.
Happy Cycling!
Team Wattbike
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