WedtrendOpiniões 

Resposta da Wedtrend

24/01/2025

Dear Rebbeca,

Thank you for your valuable feedback regarding your recent experience with our selection of dresses. We are pleased to hear that you found our pricing to be reasonable and that the detailed sizing chart was beneficial in your decision-making process.

Thank you once again for your comments.

Best regards,
Wedtrend Customer Care Team

Resposta da Wedtrend

21/01/2025

Hello Tamela,
Thank you for your review! Wedtrend will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Wedtrend Customer Care Team

Resposta da Wedtrend

4/01/2025

Dear Aiden,

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced regarding the incorrect dresses that were sent to you. Unfortunately, due to a system error, the details of your order were misrepresented, resulting in the back straps being sent instead of the back zipper for dresses.

We understand how frustrating this situation can be, and we are truly sorry for any trouble it has caused. As the option to customize the back of the dress is no longer available, we have issued a coupon for the full amount of your order as a resolution. We appreciate your understanding and are pleased to inform you that we reached an agreement regarding this matter yesterday.

Additionally, we would like to clarify that we do not intentionally hide any 1 or 2-star reviews on our website. It is possible that the review platform may have removed them, as reviews of all ratings, including 5-star reviews, can be subject to deletion.

Thank you for your patience and understanding. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Wedtrend Customer Care Team

Resposta da Wedtrend

30/12/2024

Dear Megan, 
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us. 
Many thanks, 
Wedtrend Customer Service Team

Resposta da Wedtrend

Actualizada a 8/01/2025

Dear Demola,

Thank you for reaching out to us regarding your recent purchase of the 3D Bonsai LED lamp.

We would like to clarify that our website specializes in wedding dresses and related products, and we do not carry lamps or similar items. It appears that there may have been a misunderstanding regarding your order.

We recommend that you contact the retailer from whom you purchased the lamp directly for assistance with your order, including tracking and any issues related to the provided contact information.

If you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you for your understanding.

Best regards,
Wedtrend Customer Care Team

Resposta da Wedtrend

1/12/2024

Dear customer,

Thank you very much for your kind review! We're super glad to hear that you're happy with our ordering service. It means a lot to us! If you ever have any questions or need anything, just reach out anytime. We're here for you!

Wedtrend Customer Care Team

Resposta da Wedtrend

1/11/2024

Dear Danielle,

We sincerely apologize for the inconvenience or annoyance you experienced.

We wanted to update you on the status of your order. We processed the refund for your order on November 1st. If you have not received your refund yet, we recommend that you contact your bank for further information on the status of your refund. Please note that it may take some time for the refund to reflect in your account, depending on your bank's processing time. If you require any additional assistance or have any questions about your refund, please feel free to contact us. We will do everything we can to assist you.

We are writing to express our sincerest apologies for the delay in responding to your email and any inconvenience this may have caused you. We sincerely apologize for any annoyance or inconvenience this may have caused you. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you raised. Please rest assured that we will take the necessary steps to resolve these issues and prevent similar incidents in the future.

We have sent you an email regarding your situation so that we can discuss it further with you and find a solution. Please check back at your convenience. We hope to hear from you soon!

Kindest Regards,
Wedtrend Customer Care Team

Resposta da Wedtrend

1/11/2024

Dear Danielle,

We sincerely apologize for the inconvenience or annoyance you experienced.

We wanted to update you on the status of your order. We processed the refund for your order on November 1st. If you have not received your refund yet, we recommend that you contact your bank for further information on the status of your refund. Please note that it may take some time for the refund to reflect in your account, depending on your bank's processing time. If you require any additional assistance or have any questions about your refund, please feel free to contact us. We will do everything we can to assist you.

We are writing to express our sincerest apologies for the delay in responding to your email and any inconvenience this may have caused you. We sincerely apologize for any annoyance or inconvenience this may have caused you. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you raised. Please rest assured that we will take the necessary steps to resolve these issues and prevent similar incidents in the future.

We have sent you an email regarding your situation so that we can discuss it further with you and find a solution. Please check back at your convenience. We hope to hear from you soon!

Kindest Regards,
Wedtrend Customer Care Team

Resposta da Wedtrend

26/09/2024

Dear Gary,

We sincerely apologize for any inconvenience this may have caused and truly empathize with your frustration. Please note that all dresses are made to order, including standard sizes. We kindly encourage you to check the tailoring and shipping times listed under the "add to cart" button on the dress page you ordered from. The total order time is the sum of the tailoring time and shipping time, which typically ranges from 5-10 business days for tailoring and 3-10 business days for shipping.

We are pleased to inform you that your order WBWTUS14556, which you paid for on September 16, has now finished production. You will receive an email notification once it has been shipped. We would like to assure you that we are still within the delivery timeline. Additionally, we noticed that we have not yet received any email correspondence from you. If you have any further questions or require assistance, please do not hesitate to reach out to us: customercare@wedtrend.com.

WedTrend Customer Care Team

Resposta da Wedtrend

26/09/2024

Dear Sarah,

We truly appreciate you taking the time to share your thoughts about your experience with WedTrend. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or frustration you may have experienced. Please note that all dresses are made to order, including standard sizes. We kindly encourage you to check the tailoring and shipping times listed under the "add to cart" button on the dress page you ordered from. The total order time is the sum of the tailoring time and shipping time, which typically ranges from 7-12 business days for tailoring and 3-10 business days for shipping.


We would like to kindly inform you that we locate your order information using your user name. Could you please confirm if WBWTUS14080 is indeed your order number? We attempted to search for the email you used to contact us with the email address saraheastern0512@gmail.com, but unfortunately, we were unable to find any records. If you have any questions or need further assistance, please do not hesitate to reach out to us. Our email address is customercare@wedtrend.com, and we are always here to help.

Thank you for your understanding.
WedTrend Customer Care Team

Resposta da Wedtrend

26/09/2024

Dear Cully,

We sincerely appreciate you taking the time to share your thoughts about your experience with WedTrend. Your feedback is incredibly important to us, and we truly apologize for any inconvenience or frustration you may have experienced.

We would like to kindly request your assistance as we work together to resolve this issue. If you could please use your tracking number 4203942292612903574908000000268694 to reach out to USPS at (+1 800) 222 1811, it would greatly help in ensuring that your package receives the appropriate feedback promptly. Our customer service team has reached out to you via email with details regarding the status of your package. We eagerly await your response and are here to assist you further.

WedTrend Customer Care Team

Resposta da Wedtrend

26/09/2024

Dear Alexis,

Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

Please note that the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered). The order total time = tailoring time + shipping time. Normally it will take 7-12 businuess days for tailoring and 3-10 business days for shipping.

We are currently improving various aspects such as product quality, customer service, and logistics service. Your opinion is very valuable to us. We will definitely listen and adopt it. We once again deeply apologize for the trouble and inconvenience this has caused you. We hope to have the opportunity to provide you with better service in the future.

Kind regards,
WedTrend Customer Care Team

Resposta da Wedtrend

12/09/2024

Dear Robinson,

We sincerely apologize for any inconvenience or frustration you may have experienced. Please allow us to clarify that it is never our intention to mislead our customers. We are indeed experiencing a peak period, which may result in delays in addressing your inquiries, and we truly appreciate your understanding in this matter.

To provide you with the best possible assistance, we would like to review your case specifically. However, we were unable to locate your order number using your username. We have sent you a message and would be grateful if you could respond with your order information at your earliest convenience.

Thank you for your cooperation, and we look forward to hearing from you soon.
Wedtrend Customer Care Team

Resposta da Wedtrend

29/08/2024

Hi Donna ，

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers. 
We thank you for your time and wish you a good day. 

Best Regards,
Wedtrend Customer Service Center

Resposta da Wedtrend

6/08/2024

Dear Aya,

We apologize for any inconvenience or frustration your experience may cause you.
We checked Aya's information, but unfortunately, there is no record in our system.

Can you provide your order number or the name or email address you used when placing your order? We will use these to double check your order.

As soon as we locate your order number by your name or email address, we will send you an email with all the necessary details and instructions to facilitate your return. Your satisfaction is our top priority and we are committed to ensuring your return experience is smooth and hassle-free.

kind regards,
Wedtrend Customer Care

Resposta da Wedtrend

23/07/2024

Dear customer,

We have sent you an email regarding this matter. We understand your situation. Please rest assured that we are here to help you resolve the problem. Could you kindly inform us if you have sent the dress back? Once we receive the package, we will proceed with processing the refund for you. Thank you for your cooperation.

Looking forward to your reply.
Wedtrend Customer Care Team

Resposta da Wedtrend

23/07/2024

Dear customer,

We sincerely apologize for any inconvenience caused by the service you received from us previously. We would like to take this opportunity to clarify our return policy for you. In order to facilitate the return process, we kindly ask that you provide us with the tracking number and receipt associated with the returned dress. This information is necessary for us to accurately update our warehouse system.

Please be assured that our intention is not to cause any inconvenience or confusion for you. We are pleased to inform you that we have received the returned package and have processed your refund accordingly. Your patience and understanding are greatly appreciated as we strive to provide you with the best service possible.

Thank you for your understanding and continued support. We have sent you an email regarding this matter. Should you have any further questions or concerns, please do not hesitate to contact us.

Looking forward to hearing from you.
Best Regards,
Wedtrend Customer Care Team

Resposta da Wedtrend

Actualizada a 9/07/2024

Dear customer,

We are very sorry that we did not reply in time. A large part of the reason for this may be due to system problems. Sometimes there is a backlog of emails we receive, resulting in no timely reply. We sincerely hope you won't be offended. Could you please provide your email address and order number? We are looking forward to helping you solve your problem very quickly.

If you have any further questions, please let us know. Have a good time!

Kind regards,
Wedtrend Customer Care

Resposta da Wedtrend

13/06/2024

Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.

First, We have just applied for our own brand on this platform, so we were unable to respond to your review before. We apologize if you feel that the clothes do not fit.

Second, we have not blocked any customer's email address, this may be a technical malfunction. We have reported this issue to the technical department, and they are already correcting the system.

Finally, Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again.Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.

Kind regards,
WedTrend Customer Care

Resposta da Wedtrend

13/06/2024

Dear customer,
We have just applied for our own brand on this platform, so we were unable to respond to your review before.

We are sorry to hear that you received a wrong item. We strive hard to fulfill orders correctly, though, there may have been some issues encountered during fulfillment. We will reflect this situation to the relevant department and try our best to reduce the occurrence of this issue.

We have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Kind regards,
WedTrend Customer Care