I wouldn't even give this company 1 star. The sizing is ridiculously small and I've been trying to obtain a return and refund for over a week and still waiting......... Please don't use this company.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Awful return process , I have wrote 5 emails and only had one back saying they put £7 to alterations on a £90 dress which is way too small around…. DO NOT BUY!!!!! At all …. Rubbish customer service ,... Ver mais
A empresa respondeu
I ordered 3 dresses to try on for my wedding none of them suitable. I would advise not to order from Wedtrend. Delivery costs are high, returns process impossible. I would advise ordering a dress from... Ver mais
Poor quality clothing. Arrived after due date. There is no customer services rather delayed emails that make returns nearly impossible and punitive. Do not buy from this company. I have still not been... Ver mais
A empresa respondeu
1,8
Mau
132 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 52% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Do not order from this company
Do not order from this company. The product may not fit and while the site says returns are free, they are not. They also make returning the item impossible as they refuse to give you a return address and insist on multiple email communications to dispute why you do not want to keep the product. Look elsewhere.
15 de maio de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer,
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
First, We have just applied for our own brand on this platform, so we were unable to respond to your review before. We are sorry if our customer service failed to satisfy you.
Secondly, Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again.
Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
WedTrend Customer Care
Don't Recommend this Website
I ordered an outfit in March for a wedding in July, it took a while to arrive and was not true to size. The item had no tags and there was only a sticker on the plastic wrap. I contacted this company to receive a return label so that I could return the item, and it went on for weeks. I had to dispute the purchase with my credit card company to even get an address to mail the item back. Asked and asked for a return label and a credit to my credit card to no avail. They are now saying they credited my account on a date that was prior to my purchase. My credit card company removed the charge from my card. I would not recommend this company at all.
14 de março de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer, we regret any inconvenience or frustration that your experience has caused you.
First, we have just applied for our own brand on this platform, so we were unable to respond to your review before. We are sorry if you have any inconvenience or frustration that your experience has caused you. and dissatisfied with customer service.
Secondly, We wanted to provide you with an update regarding the status of your order. We have processed a refund for your order on Apirl 8th. If you have not yet received the refund, we recommend contacting your bank to inquire further about the status of the refund. Please be advised that it may take some time for the refund to reflect in your account, depending on your bank's processing times. If you require any additional assistance or if there are any issues with the refund, please don't hesitate to reach out to us. We're here to help in any way we can.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kind regards,
WedTrend Customer Care
Terrible Timeline, Poor Quality
Took 2+ months for my dress to come - messaged them multiple times asking for a legitimate ETA and they never gave accurate or honest information. The dress arrived with one strap not properly sewn so it was disconnected from the dress. Contacted them and they didn’t respond for 21+ days and will not take the return.
27 de março de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
After reading many of these reviews
After reading many of these reviews, I went out on a limb and ordered a dress only because someone I know personally ordered a dress with great success- It's been over a month dresses to come and they just sent me a tracking number again a tracking number that is not showing up in the USPS do not order from this site!!
** response to companies reply-
The support email you have given me is the one I have been messaging since back in February. I finally got initiated half of the promised refund but amazing Enough I cannot get the other half that was promised me I have sent over five emails and promised the rest of my refund last one was a month ago. Nobody really responds through that email. I've had so many different people reply because the same person never replies more than once.
6 de maio de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
BEWARE, BUY AT YOUR OWN RISK!
BEWARE! We ordered a dress for my daughters prom well in advance and we have yet to receive the dress. Prom happened over the weekend and we were forced to run around on Friday to find another dress because according to their website, the dress is no where to be found. A customer service agent sent me a fake tracking number and stated that the dress was in route to be delivered. I entered the tracking # into USPS website and it was invalid. I contacted WebTrend and they responded that I was too emotional and needed to have more patience because according to their records they shipped it out and sent me a fake tracking number. I ordered on the 17th of April and needed the dress on the 4th of May. As of today, I still have not received the dress.
17 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! They have not responded despite repeated attempts and following their procedure for returning dresses.
30 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Scam
I have had the same experience as others. Cannot get a response from this group. Shipping was very delayed with no updates from seller. Dress did not fit appropriately and after numerous emails and people, they offered 10% or they could give me the address. I asked for address. Then they came back with only a 20% total refund. I told them that was unacceptable and did not follow policy on the website. I have not heard back again. I am warning as many people on these reviews as I can so no one else experiences this scam. I cannot report to BBB because not located here or Canada. But I am taking my case to Paypal. Perhaps they can block them.
26 de março de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
I ordered a dress from this website 3…
I ordered a dress from this website 3 weeks ago for a wedding out of the country. As soon as I tried it on, it was 3 sizes too big! Please do not trust the size chart! It seems that they do a generic one and not one specific to each dress style. I took my measurements and the dress was still extremely large. I emailed them immediately for a return shipping label. It turns out they try to push you and give you the runaround for you to end up keeping the dress or giving up in the return process. It is so difficult to reach them, all via email, and always a different customer service representative. Horrible website!!!
29 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Don't expect they accept returns
I purchased a prom dress for my daughter after confirming that they would accept a return if the dress didn't fit (she's extra small so it's challenging to find the right size for her). We got the dress, it was too big, so I contacted customer service again (same way I confirmed they do returns before making my purchase). They took a while to respond, but eventually confirmed that they would accept the return, I just had to confirm I wanted to pay for the shipping on my own to be eligible for a full refund. Otherwise, I could keep the dress for a 10% refund. I do not need a dress and am fine paying the shipping, so I confirmed I'd take the full refund understanding that I'd be responsible for shipping costs. They stopped responding overall after that. I've attempted to reconnect with them multiple times without success.
11 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
DO NOT BUY FROM THIS COMPANY
If I could give them less than one star I would. Do not order from Wedtrend. Their customer service is horrible. I received a dress and requested a return a couple of days later.
I have been trying to return it for 3 weeks now. I still have not received return instructions.
2 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Scam scam scam
I ordered a dress with faster shipping. The dress was suppose to be mailed out in 48 hours. One week later app still showed dress being processed. Upon communication of me trying to cancel since they didn’t even follow through with what they stated, and wasn't going to refund my money! I filed a PayPal claim right away and all the evidence on how they failed on their part. I would encourage ALL TO FILE PAYPAL CLAIM OR CC DISPUTE and get your money back. SCAM SCAM SCAM
You can’t tell it’s a Chinese company but it is and it will takes really long time to get dress, if you get it even… RUN THE OTHER WAY SHOULD BE SHUT DOWN..
17 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Do not buy anything from this sketchy company
I should’ve known when we ordered two dresses in February, and didn’t receive them until April, it was not going to be an easy return process. We ordered for prom in March and didn’t receive the dresses until after the event. We knew we were going to return the dresses since we no longer needed them, so I contacted Wedtrends immediately. Multiple forms filled out, emails sent, and no response from customer service for days. I still don’t know where to send the dresses back. Of course they told me I’m responsible for paying for the return shipping. I’m not confident I will receive a refund. Do not buy anything from this sketchy company.
8 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
DON’T USE WEDTREND
DON’T USE WEDTREND.
This is a fast fashion company based in China. I ordered three gowns from them and none of them fit so I tried to return it. I sent an email to the company and have had to send multiple follow up emails to demand they respond to me.
Their return policy says 14 days from delivery, and I believe they are taking 2-4 days to respond to me to try to run out the clock.
Do. Not. Use. Them.
16 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Read the fine print
Read the fine print! They have an additional "processing" time before they will ever send your order out. Even ordering in time dress still was too late. The return policy is anything but easy. They wanted to pay me 10% to not return. Dress was okay quality but not worth the stress of customer service.
12 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
if i could give it zero i would (SCAM)
if i could give it zero i would. my dress didn’t come. they didn’t respond to my email, USPS can’t track it. DO. NOT BUY. ITS A SCAM
13 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
No refund- won't even give me address to return
I ordered 3 prom dresses for my daughter to try and they did not work.
I have been trying to return them and they refuse to give the return address. I filled out the refund request the day we received the items and understand I need to pay to send them back per the terms. They keep saying they will refund me 20% and I can keep them. I don't want to, I want a refund. I ordered with LuLus and thought it would be like that...but this has been so frustrating.
12 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
They are a complete scam and I can't…
They are a complete scam and I can't even get my money back. Don't do it.
8 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Watch out for this seller you will…
Watch out for this seller you will surely lose your time and your money. My order (March 18) never arrived. I never received any tracking number or carrier’s name. The order is marked as delivered I didn't receive anything. The customer service didn't respond to my message. I'm furious I lost my $537.
18 de março de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
THIS IS A SCAM
THIS IS A SCAM! I spent 550$ on dresses that never arrived. I emailed them and used their website but have ZERO communication from anyone. Now I have to dispute the charge with my bank
17 de março de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Complete scam
Complete scam. The top of their returns policy portion states that you can return anything within 14 days of receiving your order, but at the bottom in fine print they state that nothing is refundable. Even if your dress is off the rack/not made for custom order, they won't honor refunds.
1 de abril de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.