I wouldn't even give this company 1 star. The sizing is ridiculously small and I've been trying to obtain a return and refund for over a week and still waiting......... Please don't use this company.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Awful return process , I have wrote 5 emails and only had one back saying they put £7 to alterations on a £90 dress which is way too small around…. DO NOT BUY!!!!! At all …. Rubbish customer service ,... Ver mais
A empresa respondeu
I ordered 3 dresses to try on for my wedding none of them suitable. I would advise not to order from Wedtrend. Delivery costs are high, returns process impossible. I would advise ordering a dress from... Ver mais
Poor quality clothing. Arrived after due date. There is no customer services rather delayed emails that make returns nearly impossible and punitive. Do not buy from this company. I have still not been... Ver mais
A empresa respondeu
1,8
Mau
132 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 52% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My daughter ordered her prom
My daughter ordered her prom
Dress and we have yet to receive.
4 de março de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Can I give this company a ZERO???
Can I give this company a ZERO???? DO NOT ORDER FROM WEBTREND. I ordered a dress. The information regarding when the item would arrive was so vague I started to think I had been scammed. When the dress arrived- it was not as described or shown on their website. I contacted WEBTREND to inquire about how I can return the item. After being in a chat for approximately an hour, of sending photos of the dress I received and providing the reason I was requesting a return- they stopped responding and did not provide me with information regarding how I can return the item. The ONLY reviews I could find for this
Company are negative. Don’t waste your time with them.
UPDATE- THEY NEVER REFUNDED THE MONEY THAT THEY SAID THEY WOULD! SERIOUSLY DO NOT ORDER FROM THIS SHADY COMPANY.
22 de março de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Refused eligible returns
Their return policy says to notify the company within 14 days if you want to return an item. I email them on day 7 asking for a return, followed up a few days later, and got an immediate response telling me I received the item on 3/11 and asked for the return on 3/18, thus I failed to fall within the 7 day window and wouldn’t get to return the item. This email also sent me a link to their official return policy.
2 glaring issues here: First, the return policy that they linked me to says 14 days. Nowhere does it say 7 days anywhere. Second, even if it were 7 days, by their own account I fell within that window. I don’t know if they just aren’t reading their own policy (or words for that matter) but this is absurd.
24 de março de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Ordered a month ago
Ordered a month ago. They took my money and never sent the dress. I can’t get ahold of anyone in customer support. DO NOT ORDER
9 de fevereiro de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY - They are a scam. Never ship your order.
It's hard because the website looks so legit with all the different colors, photos, and reviews, but it is not.
4 de fevereiro de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
WEDTREND is a SCAM
I wish I had found this site before ordering. WEDTREND is a scam. They take your order, never ship your item, and then dispute you with their phony return policy that you can’t cancel your order after 14 days; yet it’s over a month since I placed my order and they’ve yet to even provide a date for when it might ship.
24 de fevereiro de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
This is not a legit company
This is not a legit company. Do not get scammed. The reviews listed on their site are very much fake and it's impossible to find reviews on anything from their site. There are no true reviews on their clothes or company anywhere. Check the comments on their social media to see what people really experienced who have been scammed by them. It's impossible to get in touch with them and I found out their actual business name is Zapaka and also Anmaya trading LLC. Their returns policy is super complicated, it takes forever for them to even update you about the delivery of your order. I didn't even recieve an update, I had to track them down through paypal and attempt to get my money back to get somewhat of an update. You will end up never receiving your order if you buy anything through this company. They are actually based in China and not in the US/UK as they previously had listed on their site before I ordered. They have since removed the info portion of their site. Don't get scammed. I'm making a review because there were no other real solid reviews I could find before buying from them.
24 de janeiro de 2024
Opinião espontânea
Resposta da Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
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