Shocking service you can never get through on the phone goes on answer machine or always no matter what time off day so I drive down there not busy and phone not being totally ignored Also every t... Ver mais
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A empresa respondeu
What do I think! I think you ought to employ another delivery service, this is the second time in a row that your driver has told you on a Friday afternoon that we were not in and there was no one... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
White Pharmacy provides online doctor and pharmacy services from its UK base in Surrey. We provide medicines and treatments for chronic pain relief, sexual wellbeing, weight loss, travel and smoking cessation. Our fully qualified, private doctors are all based in EEA and registered with their local medical bodies. Our pharmacists are UK qualified and registered with the UK General Pharmaceutical Council. The products we offer are supplied by UK based companies and meet all the necessary regulatory requirements. We have been awarded the EU MHRA logo proving that we operate legally. If you request a prescription-only medicine your medical information will be reviewed by one of our doctors who will make sure that it is safe and appropriate for you. If approved, a prescription will be provided by them and sent electronically to White Pharmacy to be dispensed by our pharmacy team and dispatched, in most cases, the next day, in a plain, sealed envelope by either DPD or Royal Mail.
Informações de contacto
Suite 2, Victoria House, South Street, GU9 7QU, Farnham, Reino Unido
- 01252299044
- admin@whitepharmacy.co.uk
- whitepharmacy.co.uk
1,0
Muito mau
1 mil opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Excellent service
Excellent service. Fast delivery. Very reliable and customer service is excellent. Highely recommended
5 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Claire,
Providing top customer service is so important to us here at White Pharmacy, as is being reliable and trustworthy. Thank you for such a positive review and for providing feedback for us.
Sara Fisher - Assistant to Managing Director
Very Efficient Service
The offer a very good service and despatch very quickly.
Would recommend then to anyone to try there services.
5 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Ryan,
Thanks for being willing to recommend us. It's great to hear that you have received such good service from the White Pharmacy team.
Sara Fisher - Assistant to Managing Director
Always reliable ....
Always reliable and very thorough in their assessments so I can confidently order a product knowing I've had sound advice.
5 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Mr Ball,
Thank you for leaving us a five-star review. As mentioned in response to Mary's review, it is so important that we have an accurate assessment of our patients' medical needs and history in order to prescribe safely. Our doctors and pharmacists will always give accurate advice, not only when prescribing, but also if you need advice generally. We are here whenever you need us!
Thanks again!
Sara Fisher - Assistant to Managing Director
I've been using White Pharmacy for …5 years
I've been using White Pharmacy for years, and I've been very happy with them. Lately, however, things have been getting bogged down a bit, leading to longer delivery times and delays. I suppose this is due to increased admin time in response to government regulations, but I wish I'd been sent warnings before the delays so I could have prepared for them.
5 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Marc,
Thank you for your feedback; on the very day that we realised that our doctors needed a little more time to write prescriptions and document their reasons for prescribing, we put a message on our login page. We also put a note on our checkout when we were obliged to move the cut-off time for same day processing forward. I have looked into your account to see what could be improved for your next order and can see that the minor delay in processing your order was exacerbated by the upcoming weekend and delivery outside the UK.
We would always recommend placing your order with enough time for us to process it - we need as much time as possible for our doctors to ask you any questions that they may have, or to correct any admin issues, such as selecting the wrong delivery address.
I can only apologise for the inconvenience that this has caused you and can assure you that we are working as efficiently as possible, whilst maintaining the high standards of patient safety that you would expect from us.
Ruth - Clinical Assistant
Great service
5 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi there,
Thank you for giving us five stars on Trustpilot!
Sara Fisher - Assistant to Managing Director
Excellent
Excellent service. Very good medical questionnaire and a follow up phone call to ensure effective use of medication and advice on the prescribed dosage. Would highly recommend this pharmacy for safety and competence
4 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Mary,
Thank you for such positive feedback. We are continually developing our Pre-Treatment Consultation forms, and it's good to know that you are finding them so thorough. You are quite right; our patients' welfare is of the utmost importance, and so we will only ever prescribe when we feel it is safe to do so. We take into account al sorts of information and aim to build up an accurate patient history so that we can monitor and provide advice whenever necessary. Being safe and competent is essential!
Thanks again,
Sara Fisher - Assistant to Managing Director
Reliable service
My details were reviewed by doctor and once it was agreed that the medication I requested was suitable it was processed very quickly and arrived the next day. Very satisfied with the service.
4 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Jane,
Thank you for leaving this review! We're pleased that you were satisfied with the service you received, and of course, we will always strive to improve so that you receive ever better service. As long as we receive your order before midday, and the clinical team is happy to prescribe your medication, then we aim to deliver on the following working day. We always welcome feedback and suggestions, so do let us know how we can improve further.
Sara Fisher - Assistant to Managing Director
Excellent service that I highly recommend!
I highly recommend Whites Pharmacy. The staff professional & courteous & we're very sympathetic to my needs. The consultation I had over the phone was informative & thorough yet didn't take up my time waiting on the phone when I was unwell. Sarah listened to my concerns & health needs & my prescription was filled & delivered to my home within 24hours. I will definitely be using their services again. Thank you for your assistance in my time of great need!
4 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Chris,
It's so good to know that you are willing to recommend us - thank you! We take as much time as possible to ensure that we have an accurate history of all our patients' conditions so that we can prescribe safely, and of course, we do this at their own convenience. It can be hard to make an appointment at a GP surgery and we provide a quick and efficient service to enable you to get on with your life.
Thanks again!
Sara Fisher - Assistant to Managing Director
Resposta da White Pharmacy
Hi Geoff!
Thanks for your review. It's great to hear that you've not had any problems. That's what we like!
Sara Fisher - Assistant to Managing Director
Excellant service from start to finish
Excellant service from start to finish. If I have ever had to speak to somebody re:medication/condition, staff have always been very kind, caring and supportive. Feeling so much better thanks to their support and advice.
4 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Sue,
We really appreciate the time you've taken to leave a review on Trustpilot for us. Caring for our patients is at the top of our list and it's great that you felt so well looked after. We're here anytime you need us.
Sara Fisher - Assistant to Managing Director
Professional and helpful service
Professional and helpful service. Very thorough.
3 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi James,
Thanks so much for leaving this positive review. We aim for professionalism at all times!
Sara Fisher - Assistant to Managing Director
Excellent service
Excellent service, thorough consultations and very fast and efficientl delivery
3 de julho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Sarah!
Thank you for giving White Pharmacy a five-star review. It's great to hear that you received such good and efficient customer service. Taking the time to be thorough is very important to us; we care about our patients' health and safety!
Sara Fisher - Assistant to Managing Director
I've had many problems being able to …
I've had many problems being able to get a certain brand of tablets from many different pharmacies but white pharmacy not only had the tablets but were quite happy to accept an nhs prescription from my doctor so I am happy to recommend them to anyone looking for a trusted online pharmacy in my opinion they are one of the best online pharmacies around.
27 de junho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Spencer!
Thank you so much for such a helpful and honest review. It can sometimes be impossible to get the brand you want at a high street pharmacy, but we will always try as far as possible to get the medication you prefer, and if that requires ordering it in then we will do so.
We do need as much information as possible about your condition, and as you very helpfully sent in a photo of a relevant recent prescription from your named GP, we were able to process your order more quickly.
Thanks too for your recommendations. We hope to hear from you again when you next need us.
Sara Fisher - Assistant to Managing Director
Very very helpful responded to emails …
Very very helpful responded to emails very promptly delivery excellent no problem recommending them to friends and family excellent service.
26 de junho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Patrick,
Thank you for being willing to recommend us to your family and friends - it shows just how much you trust and value our service. We always do our best to offer an excellent service at all times.
Ruth - Clinical Assistant
White Pharmacy
White Pharmacy, excellent friendly service, and always someone on hand to help
Eddie
26 de junho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Eddie,
Thank you for your lovely review. I can see that you have rung us and spoken to Janette several times - I am glad that she has always been able to help!
Ruth - Clinical Assistant
I find White pharmacy to be extremely …
I find White pharmacy to be extremely reliable, competitive prices and in general a really excellent pharmacy. I would definitely recommend them to anyone.
26 de junho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Edwin,
Thank you for sharing your experience with White Pharmacy; we are glad to provide a reliable service! Thank you also for recongising the measures that we take to keep our prices competitive.
Ruth - Clinical Assistant
This is a genuine online pharmacy with …
This is a genuine online pharmacy with a telephone number and a local physical address. Their processes are very thorough, which to me shows that they genuinely care for the well being of their clients. Thank you Whites Pharmacy - keep up the excellent work.
26 de junho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi there,
Thank you for recongnising the time we take in caring for our patients. As the Care Quality Commision have highlighted, you should always make sure that you can contact the pharmacist, see that the pharmacy is based in the UK and that they use UK registered and UK-based doctors, amongst other things. You can rest assured that you can contact our pharmacist by phone (01252 299044) or by email (dispensary@whitepharmacy.co.uk) and you can see that we are based in the rolling hills of Surrey. If you want to see the friendly faces who process your prescriptions, you can always have a look at our about-us page.
Ruth - Clinical Assistant
Extremely helpful
Extremely helpful, understanding and professional. The doctor was quick to get back to me via phonecall and was able to advise me on what medication would be best. Would definitely recommend and use again if needs be.
13 de junho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Erin,
Thank you for your lovely review. It's great to hear that you're willing to take our doctor's advice on board - our doctors review each and every order carefully and will give advice tailored to you as an individual.
Ruth - Clinical Assistant
Fully recommend
Thorough
Professional
Swift service
Reasonable prices
All round excellent service - a useful part of one's overall medical provision.
11 de junho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Lizzie,
Thank you for letting everyone know that you would be happy to recommend us - we really appreciate it. If there are any ways we can improve our service, or if we should add further treatments to our formulary, we would love to hear your feedback. Our dispensary team would love to hear from you - feel free to email us at dispensary@whitepharmacy.co.uk or call us on 01252 299044.
Ruth - Clinical Assistant
Totally professional in every way.would …
Totally professional in every way.would 100%recommend
10 de junho de 2017
Opinião espontânea
Resposta da White Pharmacy
Hi Jackie,
Thank you for sharing your experience with White Pharmacy. Our doctors will only ever prescribe medication if they feel they have enough information to do so safely. If our doctors ever have any questions about your condition or treatment, we will be in touch with you as soon as possible to make sure that there aren't any unnecessary delays to your order.
Ruth - Clinical Assistant
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