With Nothing Underneath Opiniões 

Don't order from this company - looks can be deceiving.

Ultra premium website and ultra premium prices. However, a 14 days return policy for an online clothing retailer is far from premium - utterly ridiculous. And their customer service response rates are appalling.

Steer clear. Plenty of other more reputable providers of high quality boyfriend shirt are available.

I recently purchased some lovely shorts from WNU. There was a bit of an issue with a discount voucher, however, the very nice ladies from the customer service team sorted it out in a very helpful and professional manner. Thanks again :-)

I wasnt sure of the sizing at first so had to return a couple of things and the customer service are amazing. Madina is super helpful and i like that you receive information through every process of the return. Very helpful. Next to the clothes. I love them. I now have 2 pairs of Palazzo linens. Super long and elegant but easy to have shortened if you need. A boyfriend shirt, soho tee shirt and 2 pairs of shorts. I would say go true to size on trousers and maybe down a size on shirts. Nice and roomy and long in the sleeve. Shorts i went up a size and have court so far but dont like shorts tight around the waist. They are super comfy as with all the garments. In love!

Customer services are fabulous, you speak to an actual person. I needed an exchange dealing with and the issue was resolved swiftly and efficiently. The products are beautiful, stylish and of top quality.

5 star customer service from the front of house team in Salcombe and also from the online team assisting me with the exchange of an item for an alternative colour.
I love the hemp shorts and shirt that I’ve bought . Many thanks

First time of ordering from here and item - a seersucker shirt- was delivered quickly. I love it and really wanted to order the white as well but was informed once this season has run out, that they don’t make more until next spring, which makes sense with autumn approaching. Caitlin immediately answered my email on Monday after I sent in my query over the weekend. I will be keeping an eye out for the autumn/winter collection.

I absolutely love my linen shorts and shirt - so well made and tailored. Excellent customer service too. I’ve the moon 🌙

Great customer service and prompt response.

Sadly really low quality sewing on the trousers, I wore them twice and the hem has come loose. Not really what I expected from £120 trousers, and they aren’t willing to assist. So I now need to spend more to go and get these fixed? Wouldn’t shop here again

Will NOT order from here again. Firstly the material is like paper. I washed one of the items and it’s come out like cardboard. Secondly, I ordered two items but I went into labour during the (very short) returns period so I missed the returns window - I contacted the team and explained the circumstances which you would think there would be some human element of understanding. I asked for an extended returns period for this quite rare situation. Not a girls girl company - no help what so ever and a generic email in reply to every email I sent. Really disappointing.

I am extremely disappointed with With Nothing Underneath. My return was successfully delivered to them 15 days ago, which means it has now passed their promised 10-working-day window, and my money is still completely missing.

Unfortunately, this is not an isolated incident. This is the second time I have had to repeatedly chase WNU just to get my money back for a return. Having to constantly police their customer service team just to get a standard refund is completely unacceptable.

They are quick to take your money, but incredibly slow to return it. I will think twice before ordering from them again.

Placed an order and requested an exchange for one item. Had to chase 8 days later from receipt of my return for my exchange to be sent out. The item still didn’t fit me, so I returned it and it arrived at the warehouse on 1 July. I had to follow up on 22 July (16 business days following receipt of my parcel at the warehouse) for my refund. I was told the refund had been processed and could take 5 business days. On 31 July (8 business days) I have still not received a refund, which is unacceptable and in violation of UK consumer laws.

As others have said, I find it shocking that consumers have to go hunting refunds for a premium brand like this.

Horrendous experience with delivery and refund

I ordered >£200 of clothing while visiting London as the shipping said 3-5 days delivery. It didn't arrive 7 days but then I'd left London.

Emailed CS which took over 2 days to reply, saying that they would refund once Royal Mail returned the parcel to them after holding period.

4 days after Royal Mail returned the parcel to them. They shipped out the item again instead of refund.

This is beyond acceptable

Premium prices with budget customer services
The same complaint as the previous current reviews. I have purchases two shirts and I returned them over ten days ago. I’ve received an email to say that they’ve received them but they are still pending at the warehouse. There is something dodgy going on or they are trying to run a premium clothing business but running an amateur customer services.

I returned an item over 10 days ago which I had an email to say they had received. Have tried phoning the number numerous times with no response. I have emailed the company 2 days ago. This is a large refund which Im worried about. Would like to order more from them but think this will be my last. Other companies manage refunds promptly and customer services answer the phone. Not really good enough. Wish Id read the reviews before I ordered.

I always have the best experiences in WNU Belgravia. The staff are charming and helpful and beyond patient with my inability to make a decision! I adore my latest shirt and I am sure I will be back again before too long for another purchase!

What an amazing brand and first class customer service! Having purchased online and in store I can honestly say these guys go the extra mile. My daughter lives in London so we visited the store in Belgravia. We received the best care and advice and love our purchases. Furthermore, I needed a pair of shorts which were sold out online. I emailed WNU and was told one of their stores still had one pair of these shorts left and they supplied me with their contact details. I subsequently bought these and they were posted to me in beautiful packaging. Seriously, you will not be disappointed with the quality and timelessness of these clothes!
Thank you to all involved

I really didn't want to have to publicly review, but it's surpassed the stage I can just attempt to resolve privately.

I received an order of 6 items and the sizing wasn't quite right for me. I returned my order asking for an exchange on 5 items because they didn't have my size in the final item.

I returned on the 2nd, which was received on 6th, and the refund element was processed and completed (i.e. within my bank) by 10th July.

The majority of my order, that was an exchange, has remained on pending.

This order is my first order and is over £500 worth of goods so to not receive any response after doing all the below has really damaged my impression of the brand.

I have tried the following:
Emailing them
Calling them
Messaging their WhatsApp number
Messaging them privately on social media

I've not received a response on any channel explained above.

I appreciate the challenges that smaller businesses face, but the lack of response and speed of completion on this isn't really what I'd expect from a brand in a premium price-point space.

It's a real shame as I do love the quality of the product.

UPDATE: This was posted at 13:47 and at 13:50 I received an email on my order being dispatched, sadly with one item less than expected (so refund in progress for that). So I've moved my experience up to 2 stars. I value the speedy execution of the exchange after my review, but I'd rather that have happened the 1st or 2nd time I reached out privately. I still stand by the product being wonderful, and I will probably try to re-purchase other time and hope my experience isn't repeated, but good learning around optimisations of the refund/return process & ability to communicate with consumers on that

Returned an item on the 3rd of July item received on 6th of July, still no refund and items haven’t been reviewed since they were received in their warehouse. No replies from customer service despite emailing with concerns about delays processing refund and asking when this would happen. Really concerning that there has been no update on the return despite me emailing and sending the item back promptly. For a company that is charging the prices of luxury items this amount of delay in processing refunds does not tally with the cost they are charging for their items. This kind of customer service is terrible. First time buying from this company and I won’t be purchasing from them again and would advise others against using this company.

I returned my item 10 days ago and have still not received my refund. I’ve sent multiple emails and haven’t had a single response. I’ve also tried calling several times, but the phone just rings with no answer.

The lack of communication and customer service after the sale has been extremely disappointing. I expected much better. Based on my experience, I would not recommend this company and would advise others to think carefully before ordeeing.