WP Engine Opiniões 

The Ai support has been really helpful. During our migration process, even though we're not web development saavy, we were able to ask the Ai support questions during the migration process and get answers without having to take time, wait, trying to get ahold of a person to answer the simple questions.

They have a great support, and a several OOTB utility, 100% reccomended

I was able to cancel my account just before the renewal date having no extra costs.

Client de longue date chez WP Engine, j’en étais satisfait… jusqu’à ce que je doive reprendre la main sur mon compte. L’accès se fait via une ancienne adresse e-mail (d’un prestataire) qui n’existe plus : le domaine a été supprimé. Résultat : WP Engine envoie les codes de connexion sur une boîte morte et je suis totalement verrouillé hors de mon compte.

Malgré de multiples demandes au support (chat/« IA », formulaires…), aucune solution concrète n’a été apportée. On m’a renvoyé vers un numéro à l’étranger, potentiellement surtaxé… qui ne répond pas. Pendant ce temps, je ne peux pas accéder à mon tableau de bord, récupérer mes factures, ni gérer mes sites hébergés chez eux. La situation dure depuis plusieurs mois, me fait perdre du temps et de l’énergie.

Basé en France, j’attends de WP Engine un process clair d’escalade pour vérifier mon identité autrement (factures bancaires, pièces justificatives, etc.) et rétablir l’accès.
Cet avis n’est pas anonyme : Mathieu LE MOAL. Je suis disponible pour qu’on règle enfin ce problème.

I've had WP Engine for over five years now, and each time, I've been pleasantly surprised by the level and effectiveness of the help I've received. The chatbot is great, and the human help is even better. Thanks, WP Engine!

I was experiencing serious issues with my site, which was constantly shutting down. WP Engine appears to have resolved the issue!

WPEngine is top notch. They combine best-of-breed technical support with finely tuned and maintained WordPress hosting. Sites perform extremely well when hosted with them as compared with some other mainstream hosts. And their support team is personable and particularly helpful, and have often gone above and beyond to help me sort a problem out.

I've been a loyal WP Engine customer since their early days, and I've never once been disappointed. The level of support and the level of care/detail they all seem to possess is next level! Hats off to always being customer-centric and calm... that's always been my saving grace. Thank you, Team WP Engine, for always being in my corner - and keeping my client sites online!

Support was very helpful and patient walked me through each step to ensure that they resolved my issue. Thank you!

Excellent support when I have questions and a superior hosting platform that delivers fast WP performance.

They keep sending emails after I cancelled my site with them and can't unsubscribe and can't delete the account.

I've been using WP Engine for several years as my web host and have been very happy with the service.

WPEngine continues to shine. We've trusted them for three years and it's the best decision we've made for our sites.

I had great customer support with WPEngine's support team. Thanks you

Excellent customer support and service!!

When I was having accessibility issues, the support team was quickly able to solve my issue after submitting a help ticket. Friendly staff and great customer service!

WP Engine's superior support makes their managed wordpress hosting worth every penny. We've hosted multiple sites with them for many years and have never had a support issue they couldn't resolve. If their AI-generated suggestions don't fix the issue, you can ask for a live agent. Their agents are super helpful and highly skilled. WP Engine may actually be the one service that I can always rely on with zero worries.

I’ve been with WP Engine 8+ years, built 80+ sites, and used to recommend them. This year I upgraded to an additional dedicated Ecom server for a major client—only to lose that client and jeopardize my relationship with several other clients all because of failed promises from WPengine’s untested Smart Search and Page Boost, which they acknowledged.

Most people would have just hired a lawyer and sued, but I tried to resolve it. After 9 months, 350 emails, 15 meetings, and promises from two VPs, they still couldn’t deliver on old nor new promises THEY made. Then they simply stopped responding. Yesterday they terminated my account, giving me 6 weeks to move 55+ sites. Their excuse? According to the ‘VP of Customer Experience’ they “couldn’t meet my expectations.” That’s gaslighting—they broke their promises repeatedly, but I’m the problem? Zero accountability!

The truth: WP Engine is relentless at upselling. Every “account manager” pressures you to upgrade by default. For 4 years I’ve asked the same question about spam traffic (which became 90% of all traffic at times) and now AI bot traffic, and every time I get the same run-around. The solution always = pay more. I was even told to 'upgrade' just months after upgrading to the new server. How does that make any sense?

Support has increasingly become poorer and poorer - even AFTER upgrading me to a higher support tier. It took over 2 weeks to get back to me when ALL my sites were repeatedly going down a few weeks ago. First they blew me off saying they were false errors, then they said it was actually a FB AI bot which they are now rate limited - something I had been asking for for years which apparently they were not capable of doing until now?

If you ask, “How many PHP threads does my server use, and at how many MB per?” they refuse to answer—claiming it’s “proprietary information.” Yet we’re still forced to upgrade, even when Storage, Bandwidth, and Visits aren’t maxed out. How can we be responsible for costs we’re not even allowed to see? This is zero transparency, pure upsell pressure.

Superb hosting and excellent customer service. WP Engine never disappoints and are always quick to resolve any issues I have with my 3 hosted sites.