I’m extremely sad to write this review. I have been using the mud and salt bar soap for years and years. I just purchased a new bar and I was devastated to realize the formula has drastically changed.... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We have been Ahava customers for more than ten years. Their mineral lotion hydrates better than any other, especially for those of us who live in the desert. On our last order, I made an error. Ahav... Ver mais
A empresa respondeu
I always receive prompt and helpful customer service when I have problems with my order, which is not often. In this case, it was a technical glitch I just couldn't navigate. They resolved the problem... Ver mais
I started using Ahava products over 20 years ago but somehow stopped using them until I recently rediscovered them. I had forgotten how much I liked the various products and the difference they make... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
AHAVA skincare is native to the Dead Sea region, the lowest land point on Earth and a one-of-a-kind natural environment. Dry rocky desert locked sea water inland millions of years ago and steady solar evaporation has turned the Dead Sea richer in natural mineral content than any other body of water on the planet. This is where your skincare comes from. The ingredients we use are unique to this region and have been famously benefiting human skin for thousands of years. AHAVA was founded on the shores of the Dead Sea in 1988, to combine this powerful natural resource with science and create innovative skincare solutions.
Informações de contacto
Estados Unidos da América
- https://www.ahava.com/pages/contact
- www.ahava.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I’m extremely sad to write this review
I’m extremely sad to write this review. I have been using the mud and salt bar soap for years and years. I just purchased a new bar and I was devastated to realize the formula has drastically changed. The scent is completely different and now it strips my skin, leaving that “squeaky clean” cheap soap feel after rinsing. These two soaps have been my go to for years, and now I will stop using them. Very disappointed!!!
I have been ordering Ahava products for…
I have been ordering Ahava products for many years and I have never had a problem up until now. It seems that I am being forced to reorder the products I recently ordered on a monthly basis. I contacted Ahava to let them know that this is not what I want. I will reorder when I need the products. Customer Service directed me to how to resolve this by going to Manage Subscriptions but this never came up as an option so now I am forced to reorder the products on s monthly basis which I don't want to do.
UPDATE
ALL HAS BEEN RESOLVED AND I AM HAPPY TO SAY THAT I WILL CONTINUE TO BUY AHAVA IN TGE FUTURE
Prompt Customer Service over a holiday weekend!!
I needed to update my email address and reached out to customer service for assistance. I’ve never experienced such prompt and efficient service! Within minutes, my information was updated in my profile, and even my pending birthday loyalty points were taken care of.
The customer service team is truly amazing—responsive, friendly, and incredibly helpful. I already love ordering from AHAVA because the products are fantastic, but knowing that they have such an exceptional team behind them makes the experience even better.
Thank you, AHAVA, for your outstanding customer service! I’ll definitely continue ordering from you. ❤️
AHAVA HAND CREAM AND AHAVA MULTI VITAMIN C+ SERU
I'VE BEEN ENJOYING AHAVA HAND CREAM FOR OVER 10 YEARS AND GIVE SOME TO FRIENDS....WHO RAVE ABOUT IT!!!
Love the product
Love the product, website is terrible. To many popups, complicated finding, carting and paying for items. I’ll continue to use the product but really with the shopping experience was easier.
I have excema/Dead Sea Mineral Moisturizer
I have excema, and Not one moisturizer works with no rash, no reaction, not worth it. But this Dead Sea moisturizer is the Only kind my skin can handle. And it works Very well. Every product I use from Ahava works, moisturizing and not upsetting my sensitive skin. Now that I am Permanently on Dupixent shots I have to moisturize!! It's time, so all different products, all different body parts, but the same excellent results. Moisture, not flaky dry skin. I have used this product for over 50 years now. Turned on to it, by visiting Israel 2 times and vigorously jumping into the Dead Sea, which of couse was not an instantly smart move. But after a few uncomfortable days, my excema flared less and less and actually disappeared for 2 decades. When it came back with a vengeance, we decided enough was enough, and Dupixent worked from 300 mgs every 14 days, from day 1. But I love my Ahava 1st and foremost
Excellent Customer Service
I always receive prompt and helpful customer service when I have problems with my order, which is not often. In this case, it was a technical glitch I just couldn't navigate. They resolved the problem within a few hours and my order is on its way, YAY! I got a *great* deal!
AHAVA care is very good 🤩
Chemical Free
I like that the products do not contain harmful chemicals and am willing to pay more for that.
I've been using the men's products for…
I've been using the men's products for 20 plus years. They are great. The 15 spf after shave cream is a must in the summer.
Ahava User from way back
I love Ahava and have been using it for decades. I have never been dissatified with any product. Unfortunately, their SPF body lotion is so popular that I haven't been able to order it for over a month because it's sold out. I hope they get it back in stock soon.
Satisfied Customer
I have been an Ahava customer for more than 14 years since my first trip to Israel. They have always treated me well and have great products. When I had had an issue with an order, they made it right. Their products are very high quality and work and feel great.
Customer Service/Products = Excellent!
I’ve been using Ahava product for years now and love them. The mineral body lotion is my favorite with their dry body oil coming in a close second. I had to contact their US customer care center for another reason and they responded quickly, efficiently and warmly.

Resposta da AHAVA
THIS IS AMAZING
I ordered the Ahava Peptde Smothing Body Balm, from Nordstrom rack, and it's the BEST PURCHASE I've made in a long time! You see, I have SEVERE Arthritis in my hands, knees, feet, and Shoulders. I know this is NOT Medically backed by the CDC, but it works like a dream, for my issues!!! Now, I had a Complete Shoulder Replacement surgery, in November, 2025, due to a DEVASTATING FALL ACCIDENT, at a Medical facility. The accident Completely Exacerbated MY Arthritis issues. However, the Osmoter Complex in this product, has made my issues, SO MUCH better, and it's smoothed my skin, like a baby's bum, too!!! I'm a senior citizen, and has worked for 52 yrs, and now on SSDI, from health issues. But, when I tell you, THIS PRODUCT, is rich, moisturing, and FULL OF VITAMINS, & Magnesium, which promotes healthy bone issues! It's amazing 👏. Please 🙏 please can you PLEASE send your BEST FAN some of this product to me, free, of charge? For I can't afford to purchase it as often as I'd like to. However, you'll be rewarded from Heaven's realm, for assisting your BEST FAN, if you help me. 😉. I'll tell EVERYONE I KNOW, about this fabulous product, and how it's helped me, on all of the platforms of Social media, for your assistance 😀 😄!!! I'm asking for this product, because, it's done more for my Arthritis/skin care, more than ANY purchase I've made in years. I need a job, so if you want someone to represent your product, I'M YOUR GIRL!!! My address is 3813 king street, Greenville, TX 75401. I'm sooooo grateful for this product, and it's really a luxurious feel to my skin, and my surgical spot, on my shoulder, it's smooth, soft, and with no irriation either! Please, help your best fan Miss Jackie, with some FREE peptide smoothing body balm, and you'll be blessed. If needed, please 🙏 call me. Leave a detailed message/number, and I'll get right back to you. 903-461-8760, anytime. Stay blessed.

Resposta da AHAVA
Buy them you won't regret
I purchased the leggings and the ember bralette and I'm so glad I did. As soon as I put them on I was amazed. The colour is exactly as advertised. The material is so comfortable and smooth and while it feels snug and I was worried it wouldn't fit me at first, it actually strethcches very well and I had no problem getting them on. Leggings were a size S true to size, the bralette I got an xs which I don't typically get but I trusted the sizing chart and omg it fit perfectly. I immediately went back online and purchased the shorts. I must have them. I cannot wait for other colours to release from this brand I'll be buying. They are mostly bamboo which is why I purchased as trying to avoid polyester. The only faults I can give are that they only have 1 colour at the moment.
AHAVA did not ship my order
AHAVA did not ship my order. Three weeks later, and I can only receive AI-generated responses that it should be shipped 24-48hours after the order is placed. They offer no phone number, no email possibility direct to a human, and so far no solution. Frustrating all around. A terrible technology DEvolution that does nothing other than annoy clients. It will be my last time dealing with them.

Resposta da AHAVA
Gift Card issue
I had an issue sending my daughter a Gift Card online to her email. When I read the confirmation sent, it seemed that the card was being sent to me instead. So I started an email conversation with the Customer Service team & they not only answered my inquiry immediately, they kept up the communication with me all along the way. Their words were considerate, sympathetic & so appreciated. This is outstanding customer service!

Resposta da AHAVA
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







