I’m extremely sad to write this review. I have been using the mud and salt bar soap for years and years. I just purchased a new bar and I was devastated to realize the formula has drastically changed.... Ver mais
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Leia as opiniões dos outros
We have been Ahava customers for more than ten years. Their mineral lotion hydrates better than any other, especially for those of us who live in the desert. On our last order, I made an error. Ahav... Ver mais
A empresa respondeu
I always receive prompt and helpful customer service when I have problems with my order, which is not often. In this case, it was a technical glitch I just couldn't navigate. They resolved the problem... Ver mais
I started using Ahava products over 20 years ago but somehow stopped using them until I recently rediscovered them. I had forgotten how much I liked the various products and the difference they make... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
AHAVA skincare is native to the Dead Sea region, the lowest land point on Earth and a one-of-a-kind natural environment. Dry rocky desert locked sea water inland millions of years ago and steady solar evaporation has turned the Dead Sea richer in natural mineral content than any other body of water on the planet. This is where your skincare comes from. The ingredients we use are unique to this region and have been famously benefiting human skin for thousands of years. AHAVA was founded on the shores of the Dead Sea in 1988, to combine this powerful natural resource with science and create innovative skincare solutions.
Informações de contacto
Estados Unidos da América
- https://www.ahava.com/pages/contact
- www.ahava.com
4,3
Excelente
70 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I placed my 1st order and then got an…
I placed my 1st order and then got an email for my 15% discount. I contacted them 3 times through the website and 2 times by calling and no one answers. It has now been a week and their customer service is terrible. If I could, I would give them a negative stary.
15 de junho de 2020
Opinião espontânea
I made an order this month on Ahava for…
I made an order this month on Ahava for the first time. I tried a toner that I had never tried before. I was very happy with the toner. I also liked the fact they allowed me to pick three samples but also sent a few extra in the package. I enjoyed the samples and decided to buy a night cream because of them. I will order from them in the future!
26 de janeiro de 2020
Opinião espontânea
Horrible customer service
Horrible customer service - they will not answer, return calls, or emails after they sent damaged products - I will never order from them again
1 de outubro de 2019
Opinião espontânea
Love their products!
Love their products and all dead sea stuff.
10 de junho de 2019
Opinião espontânea
Cheap Poorly Grade Products.
#1. Unprofessional Customer Service (Shireen H). Uncouth, frivolous, and cantankerous.
#2. Poor Products.
They really need to upgrade the product ingredients upon their website.
I purchased two products, even with the 25% off they were over priced, the quality is the equivalent to the $1 store.
IT took almost 3weeks for a refund.
Go over to fresh.com
27 de dezembro de 2018
Opinião espontânea
HORRIBLE CUSTOMER SERVICE
Good product overall but HORRIBLE CUSTOMER SERVICE and I'm never ordering them again.First and last time. I talked to someone and explained that before making my purchase I called and spoke to a representative and asked what I should get based on my age, skin type and products currently used. She recommended a cream that felt like nothing so I had to return it. The serum she told me not to get is the only thing that worked. If the staff is not qualified to help and doesn't have knowledge of the line, they should not charge return shipping. I'm in PST and tried for weeks to reach someone but their EST hours mean there was never anyone there when I could finally call on my lunch break. Even when I managed to call in the am, it went to voicemail because they were all busy! It must be nice not to need new customers since they apparently couldn't care less about good customer service. The person I spoke with didn't offer to check with a supervisor was just like, sorry that's our policy. Oh well, sorry I don't like your faulty policy, your incompetent staff and I'm NEVER buying any of your products again
14 de maio de 2018
Opinião espontânea
Terrible customer service
Terrible customer service. I had a problem with the shipping of my order and the rep accused me of lying and told me it had been delivered. If it was delivered, I never received it. Incredibly rude rep. I will never shop at Ahava again.
24 de maio de 2017
Opinião espontânea
Good products!
I have been using dead sea products for years and I just love it. I t is just the best treatment for my skin, for some reason nothing works for me like dead sea products do.
Will keep using Ahava products for ever!
19 de junho de 2016
Opinião espontânea
Super service
Bestilte 10 øjen make up fjerner og da de ikke var på lager, blev der sendt en mail om jeg ville have sendt den ene der var på lager og så vente med resten til de kom, self uden ekstra omkostninger.
Efter nogle uger får jeg så en mail hvor der står at det ikke er den samme make up fjerner de har fået denne gang, og om jeg vil have mine penge refunderet for de 9 andre, plus jeg ikke skal betale for portoen for den ene jeg havde fået.
Det er delme god service :D
28 de fevereiro de 2013
Opinião espontânea
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