AHAVA Opiniões 

70
•
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I’m extremely sad to write this review. I have been using the mud and salt bar soap for years and years. I just purchased a new bar and I was devastated to realize the formula has drastically changed.... Ver mais

Classificada 5 em 5 estrelas

We have been Ahava customers for more than ten years. Their mineral lotion hydrates better than any other, especially for those of us who live in the desert. On our last order, I made an error. Ahav... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I always receive prompt and helpful customer service when I have problems with my order, which is not often. In this case, it was a technical glitch I just couldn't navigate. They resolved the problem... Ver mais

Classificada 5 em 5 estrelas

I started using Ahava products over 20 years ago but somehow stopped using them until I recently rediscovered them. I had forgotten how much I liked the various products and the difference they make... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de cosméticos

Escrito pela empresa

AHAVA skincare is native to the Dead Sea region, the lowest land point on Earth and a one-of-a-kind natural environment. Dry rocky desert locked sea water inland millions of years ago and steady solar evaporation has turned the Dead Sea richer in natural mineral content than any other body of water on the planet. This is where your skincare comes from. The ingredients we use are unique to this region and have been famously benefiting human skin for thousands of years. AHAVA was founded on the shores of the Dead Sea in 1988, to combine this powerful natural resource with science and create innovative skincare solutions.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

70 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(70)

34 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I started using Ahava products over 20 years ago

I started using Ahava products over 20 years ago but somehow stopped using them until I recently rediscovered them. I had forgotten how much I liked the various products and the difference they make to my skin.Not sure I had used the Osmoter serum or the Osmoter smoothing cream before but combined with the extreme day cream or the extreme night treatment has been a winner for my old, old skin! So happy I rediscovered them!!!

31 de março de 2026
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

It’s always a pleasure to hear from happy customers. Thank you for your kind words and for sharing your experience!

Classificada 5 em 5 estrelas

Amazing products and excellent customer…

Amazing products and excellent customer service! They made my exchange quick and easy. I have been using Ahava for years and love it!

27 de março de 2026
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

We are so glad to hear this! We’re so happy you’re pleased with both the product and the service!

Classificada 5 em 5 estrelas

I had an issue with changing to a new…

I had an issue with changing to a new email on the AHAVA website unsuccessfully. After contacting the company, I received two emails back-to-back, and the matter was resolved. After thanking them, I received an immediate response, not AI. Now, THAT is impressive.
Thank you.

26 de março de 2026
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

It’s always a pleasure to hear from happy customers. We’re honored to have you as our customer.

Classificada 5 em 5 estrelas

Great products AND customer service!

I have used Ahava products ever since my son gifted me some on Mother’s Day years ago. I love them so much I’ve bought Ahava for my daughter, stepdaughter, and granddaughters. Recently, I had the opportunity to experience what a great job their customer service department does. They responded quickly to my concerns and solved the issue to my satisfaction. I remain their number one fan!

14 de março de 2026
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

It’s always a pleasure to hear from happy customers. Thank you for your kind words and for being part of our community.

Classificada 5 em 5 estrelas

Ahava stands by their merchandise and listens to customers!

I have been an Ahava devotee ever since my daughter brought me back a tube of face cream from Israel 30 years ago! Since then, I have continued to use their products. In all these years, only twice have I had an issue with products I received from online orders. Both times, Ahava customer service has responded quickly (I included pictures of the problems) and made good quickly by sending me replacements!

8 de março de 2026
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

It’s always a pleasure to hear from happy customers. Thank you for your kind words and for being part of our community.

Classificada 5 em 5 estrelas

Amazing products and excellent customer…

Amazing products and excellent customer service.

The quality of the products has been top-notch, I've seen a noticeable difference in my skin. When I had a small issue with one of the products, the customer service team was swift to send me a replacement. I felt very heard and taken care of. Will definitely continue buying all of my skincare from Ahava!

27 de fevereiro de 2026
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hi, Karina. We truly appreciate your review. We’re so happy you’re pleased with both the product and the service!

Classificada 5 em 5 estrelas

This company is amazing in so many…

This company is amazing in so many ways. The products outstanding. The AI experience for helpful products tips is amazing. And the customer service is wonderful and so helpful. Been using AHAVA for years and will continue to do so. I love trying new products, and I loved the basics too.

21 de fevereiro de 2026
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hi, Brauna. Thank you so much for your kind words! We’re delighted to know you enjoyed your experience with us. 💛

Classificada 5 em 5 estrelas

Ordered multiples of hand cream for…

Ordered multiples of hand cream for gifts for hostesses of bridal shower and they came when they said they would. I was notified that they had been delivered but thinking they would have been in front of my door I notified the company by email that I did not receive them. I was responded to immediately letting me know that they were placed in my mailbox. That is where I found them. The point is the response to me was immediate which I greatly appreciated. The came wonderfully packaged in individual boxes.

10 de fevereiro de 2026
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hi, Ellyn. Thank you for your wonderful feedback! Knowing that you’re satisfied motivates us to keep doing our best.

Classificada 5 em 5 estrelas

Every order has been exceptional

Every order has been exceptional; when a return was necessary, the process was facilitated smoothly and efficiently. If the AI does not fully address product inquiries, I typically receive a comprehensive email response from a staff member within one to two business days, which is an outstanding level of service.

29 de dezembro de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hi Denise-Marie, thank you so much for the 5-star review! We’re so glad to hear you’ve had exceptional experiences with our products and service.
It’s great to know our team’s support has been helpful and efficient for you.
We truly appreciate your feedback and can't wait to see you again soon!

Classificada 5 em 5 estrelas

Nice

It make my daily routine easy and my skin young

2 de dezembro de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hi! Thank you so much for the lovely feedback.
We are so happy to hear that our products have made your daily routine easier and your skin feel young. Your satisfaction is our top priority!

Classificada 5 em 5 estrelas

Great company, fantastic customer service

Great company. Excellent products and the customer service team go far and beyond for the customers! So helpful. Nothing is too much trouble.

28 de novembro de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hey Diane, thank you so much for your kind words!
We’re thrilled to hear you enjoyed our products and that our team could go above and beyond for you.
Your support means everything to us!

Classificada 5 em 5 estrelas

Great Products and Even Better Customer Service

We have been Ahava customers for more than ten years. Their mineral lotion hydrates better than any other, especially for those of us who live in the desert. On our last order, I made an error. Ahava’s customer support quickly and seamlessly helped me fix it. No hoops, just supporting us with an easy solution. Talk about solidifying our loyalty!

1 de dezembro de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hey Perri, thank you so much for being such a loyal customer for over ten years!
We’re so glad we could quickly resolve the error on your last order.
It’s an honor to provide the hydration you need for desert living.
We look forward to many more years together!

Classificada 5 em 5 estrelas

Ahava customer service was excellent

Ahava customer service was excellent. Incredibly responsive and flexible in coming up with a solution to my issue.

24 de novembro de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hey Joyce, thank you for the wonderful feedback!
We are so happy to hear that our team was responsive and flexible in finding the right solution for you.
We're always here to help!

Classificada 5 em 5 estrelas

Damaged item replaced immediately

I received a damaged item. Contacted the customer service right away and they replaced it immediately with a new one without requesting me to send the damaged item back! Such a great customer service experience!

25 de agosto de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

thank you for sharing :)

Classificada 5 em 5 estrelas

I found a sample tube of AHAVA seaweed…

I found a sample tube of AHAVA seaweed hand cream and tried it, not even sure where it came from. I was delighted with this product. Not much of a fragrance but the texture was out of this world. The smallest drop was all that was needed. I’m thrilled with this product and highly recommend it.

8 de outubro de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Thank you so much Anita for your lovely review! 🌿

Classificada 1 em 5 estrelas

Ordered for a gift ( delivery to…

*** UPDATE.. for the inconvenience they have said they will send another and not charge me!? They have already taken my money! Customer service is shocking. AVOID*** Ordered for a gift ( delivery to France) on the 31st July. Now the 11th August and showing unfulfilled.
Emailed them last week with no reply. Emailed again today and recieved an AI response.
I am disgusted that they will take my money and offer no correspondence.

31 de julho de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hey Simone! We’re truly sorry to hear about your experience.
This is not the standard we strive for, and we would love the chance to make things right. Please reach out to our customer care team at shopus@ahava.com , and we’ll be glad to assist you further!

Classificada 1 em 5 estrelas

Import issues due to invoice

I am awaiting an order and am from South Africa. The information on the commercial ibvouce is outdated and incorrect. This is causing the product not to be released from customs. Despite many attempts to contact ahava global non respons in 3 days. I am concerned that I will loose the products after the extensive import duties already paid.

11 de julho de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Hi Nolene,
We’re truly sorry for the frustration and inconvenience you’ve experienced.
We completely understand how stressful this situation must be, especially with international customs.

Please allow us the opportunity to assist you directly — our team can be reached at shopus@ahava.com
we’ll make sure this is resolved as quickly as possible.

Thank you for your patience and for bringing this to our attention. 💙

AHAVA Customer Care Team

Classificada 5 em 5 estrelas

Love Ahava cosmetics

Love Ahava cosmetics. Natural and not overloaded. I've been using their facial creams for years, though I liked them more in old plastic cans. Bought more just today.

26 de junho de 2025
Opinião espontânea
logótipo da AHAVA

Resposta da AHAVA

Thank you for your kind words !

Classificada 4 em 5 estrelas

al jaren bekend voor zeer goede…

al jaren bekend voor zeer goede Israëlische savoir faire - ben eerder erg tevreden over de resultaten vergeleken met het enorme industrieel aanbod van andere westerse merken - betreur de negatieve opmerkingen, politiek geïnspireerd die niets te maken hebben met de mooie kwaliteit van vele correcte producten die dit land ons aanreikt

25 de fevereiro de 2025
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais