I’m extremely sad to write this review. I have been using the mud and salt bar soap for years and years. I just purchased a new bar and I was devastated to realize the formula has drastically changed.... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We have been Ahava customers for more than ten years. Their mineral lotion hydrates better than any other, especially for those of us who live in the desert. On our last order, I made an error. Ahav... Ver mais
A empresa respondeu
I always receive prompt and helpful customer service when I have problems with my order, which is not often. In this case, it was a technical glitch I just couldn't navigate. They resolved the problem... Ver mais
I started using Ahava products over 20 years ago but somehow stopped using them until I recently rediscovered them. I had forgotten how much I liked the various products and the difference they make... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
AHAVA skincare is native to the Dead Sea region, the lowest land point on Earth and a one-of-a-kind natural environment. Dry rocky desert locked sea water inland millions of years ago and steady solar evaporation has turned the Dead Sea richer in natural mineral content than any other body of water on the planet. This is where your skincare comes from. The ingredients we use are unique to this region and have been famously benefiting human skin for thousands of years. AHAVA was founded on the shores of the Dead Sea in 1988, to combine this powerful natural resource with science and create innovative skincare solutions.
Informações de contacto
Estados Unidos da América
- https://www.ahava.com/pages/contact
- www.ahava.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I started using Ahava products over 20 years ago
I started using Ahava products over 20 years ago but somehow stopped using them until I recently rediscovered them. I had forgotten how much I liked the various products and the difference they make to my skin.Not sure I had used the Osmoter serum or the Osmoter smoothing cream before but combined with the extreme day cream or the extreme night treatment has been a winner for my old, old skin! So happy I rediscovered them!!!

Resposta da AHAVA
Amazing products and excellent customer…
Amazing products and excellent customer service! They made my exchange quick and easy. I have been using Ahava for years and love it!

Resposta da AHAVA
I had an issue with changing to a new…
I had an issue with changing to a new email on the AHAVA website unsuccessfully. After contacting the company, I received two emails back-to-back, and the matter was resolved. After thanking them, I received an immediate response, not AI. Now, THAT is impressive.
Thank you.

Resposta da AHAVA
Great products AND customer service!
I have used Ahava products ever since my son gifted me some on Mother’s Day years ago. I love them so much I’ve bought Ahava for my daughter, stepdaughter, and granddaughters. Recently, I had the opportunity to experience what a great job their customer service department does. They responded quickly to my concerns and solved the issue to my satisfaction. I remain their number one fan!

Resposta da AHAVA
Ahava stands by their merchandise and listens to customers!
I have been an Ahava devotee ever since my daughter brought me back a tube of face cream from Israel 30 years ago! Since then, I have continued to use their products. In all these years, only twice have I had an issue with products I received from online orders. Both times, Ahava customer service has responded quickly (I included pictures of the problems) and made good quickly by sending me replacements!

Resposta da AHAVA
Amazing products and excellent customer…
Amazing products and excellent customer service.
The quality of the products has been top-notch, I've seen a noticeable difference in my skin. When I had a small issue with one of the products, the customer service team was swift to send me a replacement. I felt very heard and taken care of. Will definitely continue buying all of my skincare from Ahava!

Resposta da AHAVA
This company is amazing in so many…
This company is amazing in so many ways. The products outstanding. The AI experience for helpful products tips is amazing. And the customer service is wonderful and so helpful. Been using AHAVA for years and will continue to do so. I love trying new products, and I loved the basics too.

Resposta da AHAVA
Ordered multiples of hand cream for…
Ordered multiples of hand cream for gifts for hostesses of bridal shower and they came when they said they would. I was notified that they had been delivered but thinking they would have been in front of my door I notified the company by email that I did not receive them. I was responded to immediately letting me know that they were placed in my mailbox. That is where I found them. The point is the response to me was immediate which I greatly appreciated. The came wonderfully packaged in individual boxes.

Resposta da AHAVA
Every order has been exceptional
Every order has been exceptional; when a return was necessary, the process was facilitated smoothly and efficiently. If the AI does not fully address product inquiries, I typically receive a comprehensive email response from a staff member within one to two business days, which is an outstanding level of service.

Resposta da AHAVA

Resposta da AHAVA
Great company, fantastic customer service
Great company. Excellent products and the customer service team go far and beyond for the customers! So helpful. Nothing is too much trouble.

Resposta da AHAVA
Great Products and Even Better Customer Service
We have been Ahava customers for more than ten years. Their mineral lotion hydrates better than any other, especially for those of us who live in the desert. On our last order, I made an error. Ahava’s customer support quickly and seamlessly helped me fix it. No hoops, just supporting us with an easy solution. Talk about solidifying our loyalty!

Resposta da AHAVA
Ahava customer service was excellent
Ahava customer service was excellent. Incredibly responsive and flexible in coming up with a solution to my issue.

Resposta da AHAVA
Damaged item replaced immediately
I received a damaged item. Contacted the customer service right away and they replaced it immediately with a new one without requesting me to send the damaged item back! Such a great customer service experience!

Resposta da AHAVA
I found a sample tube of AHAVA seaweed…
I found a sample tube of AHAVA seaweed hand cream and tried it, not even sure where it came from. I was delighted with this product. Not much of a fragrance but the texture was out of this world. The smallest drop was all that was needed. I’m thrilled with this product and highly recommend it.

Resposta da AHAVA
Ordered for a gift ( delivery to…
*** UPDATE.. for the inconvenience they have said they will send another and not charge me!? They have already taken my money! Customer service is shocking. AVOID*** Ordered for a gift ( delivery to France) on the 31st July. Now the 11th August and showing unfulfilled.
Emailed them last week with no reply. Emailed again today and recieved an AI response.
I am disgusted that they will take my money and offer no correspondence.

Resposta da AHAVA
Import issues due to invoice
I am awaiting an order and am from South Africa. The information on the commercial ibvouce is outdated and incorrect. This is causing the product not to be released from customs. Despite many attempts to contact ahava global non respons in 3 days. I am concerned that I will loose the products after the extensive import duties already paid.

Resposta da AHAVA
Love Ahava cosmetics
Love Ahava cosmetics. Natural and not overloaded. I've been using their facial creams for years, though I liked them more in old plastic cans. Bought more just today.

Resposta da AHAVA
al jaren bekend voor zeer goede…
al jaren bekend voor zeer goede Israëlische savoir faire - ben eerder erg tevreden over de resultaten vergeleken met het enorme industrieel aanbod van andere westerse merken - betreur de negatieve opmerkingen, politiek geïnspireerd die niets te maken hebben met de mooie kwaliteit van vele correcte producten die dit land ons aanreikt
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







