Ancaster Group Opiniões 843

The team at Ancaster Heathrow made the process straightforward. The handover of the car was well-organised, with everything explained clearly. Collecting the vehicle went smoothly, and they ensured I understood all the next steps without any confusion. The staff were approachable and provided good service throughout.

You feel welcome and well taken care of — highly recommended

I wasn’t sure how straightforward the process would be, but it turned out to be very easy. The staff were friendly and professional throughout, and everything was handled without any complications. The welcoming manner made the experience feel relaxed and simple.

Had a great experience with Anita she was very patient and explained the whole journey, she also delivered my car to my home as a I had a flair up in my leg

I had a fantastic experience at Ancaster Group - Hyundai Croydon.

A huge thank you to Anita Lorkins, who was absolutely amazing. She provided exceptional customer service and went above and beyond to help us choose the perfect mobility car for my disabled son.

I’m so happy with the outcome and truly grateful for her care and professionalism—highly recommend!

I came to the dealership to look at MG cars but didn't expect to walk out with one on the same day. Mustafa was very helpful with the whole process and gave us many options to think about before a decision was made. He was patient and friendly throughout. Thank you

The handover process was handled well, with everything explained clearly. They kept me informed throughout, providing regular updates and maintaining good communication. It felt organised and straightforward, which I appreciated. This dealership has been my go-to for years, and the experience was consistent with what I’ve come to expect.

I recently purchased a car and found the process straightforward. Luke Weekes was helpful and friendly, offering clear information and ensuring everything went smoothly. I appreciated the honest advice and felt confident in the guidance provided. The process was well explained, which made things easier to understand. I left feeling satisfied with how everything was handled.

I wasn’t sure what to expect, but the process turned out to be much easier than I had imagined. Scott made an effort to address my concerns, especially with the registration plate, which he sorted by contacting DVLA directly. He also went through several technical aspects of the car in detail, which really helped me feel more reassured. I felt valued and looked after throughout, and everything was handled smoothly without any complications.

I felt really looked after at Ancaster Nissan Heathrow. The gentleman who assisted me, Nihal, was polite and professional throughout. He explained everything clearly and made the entire process feel straightforward, which put me at ease. His approach struck the right balance of being friendly yet very professional. It made a real difference to my experience and left a positive impression. Thank you for such thoughtful service.

The dealership was clean and professional, creating a good atmosphere. The test drive was helpful in making my decision. Everything felt well organised during the visit.

I could not finished this review without mention Jurie the salesman. He was very polite, friendship and helpful, he helped us on find the perfect car for my family.

The team at Ancaster Nissan Epsom took the time to explain everything clearly, which made the whole process much easier. There was no hassle, and they ensured everything was straightforward to understand. The receptionist was excellent and added to the smooth experience. It all felt well-organised and professional.

I visited Ancaster Nissan Epsom and appreciated the clear explanations provided during my appointment. The service report was thoroughly detailed, which helped me understand the work carried out. The dealership had a welcoming atmosphere, and the waiting area was comfortable with coffee available. The process felt smooth throughout, with everything explained patiently, making it easy to follow.

I was really pleased with how everything was handled at Ancaster Nissan South Croydon. The team were friendly and professional, keeping me informed throughout the process and ensuring good communication. Wasif stood out as particularly knowledgeable and honest, which made things run smoothly. They took the time to explain everything clearly, so I always felt up to date on what was happening. It was handled in a professional manner from beginning to end.

Best service ever. Have a Santa Fe and the reception was amazing. Will recommend to drive Hyundai just for the quality of the car also the service.

Jurie was so friendly and helpful, but not in a fake nice way you get with a lot of car sales staff. He greeted me and offered help, while also respecting my time constraints which were crucial to me. He helped me narrow down my choice quickly and took me on test drives the next day. At no point did he make me feel pressured, he didn't do the big sell just genuine facts about the choices I'd picked and no question I asked was too much trouble. I'd 100% recommend him and Ancaster Shepperton to any potential buyer. I'll certainly be back.

I had a very disappointing experience with Ancaster Group today.

I had booked an appointment weeks in advance for a diagnostic check regarding a noise issue with my car. However, when I arrived, I was told—without any prior notice—that they were unable to carry out the appointment due to staff shortages and a high number of customers.

At no point was I contacted to cancel or reschedule. This meant I wasted time travelling to the dealership for no reason, despite waiting several weeks for this booking.

When I raised this, the response from the service staff was unprofessional and dismissive. Instead of acknowledging the inconvenience or offering a proper solution, I was given vague options and spoken to in a poor tone. When I asked to speak to a manager, the situation still wasn’t handled appropriately, and no clear resolution was offered.

This could have easily been avoided with a simple phone call or message. Basic communication and customer service standards were lacking.

Due to this experience, I’ve now booked with Epsom Hyundai instead, and I won’t be returning.

Unfortunately, I would not recommend this dealership based on how this situation was handled.

The process at Ancaster Nissan Heathrow was straightforward and professional. I appreciated that there was no pressure at any point, which made the experience more relaxed. The advice provided felt honest, helping me make informed decisions without any unnecessary push. Scott was particularly helpful in finding the car I had been looking for and supported me throughout each step of the process. I also liked how they allowed me to take my time to consider everything carefully, rather than rushing decisions.

The team at Ancaster Nissan Heathrow were approachable and professional, making everything straightforward. They provided clear timelines for the work, kept me informed with updates throughout, and created a comfortable environment. It was reassuring knowing my car was in good hands.

Happy with the service great service great customer 👍