Ancaster Group Opiniões 844

Happy with the service great service great customer 👍

I took my car in for a service and was very pleased with how it went. Everything was straightforward, and I was kept informed at every stage. The mechanic I spoke to was polite and made the process feel very easy. It’s clear they know how to make things run smoothly, and the communication throughout was appreciated. If I need anything else done, I'd definitely consider going back here in the future.

I was very pleased with the experience at Ancaster Nissan Heathrow. The staff were friendly and helpful, keeping me informed throughout. Communication was clear, which made things easier to sort out. It was good to know what was happening at each stage. I appreciated how well they kept me updated during the process.

I was very pleased with my experience at Ancaster MG Bromley. The team were professional throughout and helpful in answering my questions, which made the process straightforward. They maintained a friendly yet professional approach, creating a comfortable atmosphere during the purchase.

Everything was explained clearly, and I felt confident in the decisions I was making. It’s a place I’d be happy to return to for future purchases.

I booked my vehicle in for MOT and servicing which was done on the agreed time. Mike was very professional and made sure the job was delivered on time and even kind enough to wash and polish my car after the servicing. I am glad I chose Nissan. They did such an amazing job. I have not regretted booking in my car with Nissan.

The staff were friendly and professional, creating a positive atmosphere during my visit. They handled my queries efficiently and made the process straightforward. Their attention to detail was evident, and I felt comfortable discussing options without any pressure. It was clear that customer satisfaction mattered to them, which made the experience pleasant. Everything was handled with care, leaving me pleased with the service provided. A smooth process throughout, which I appreciated.

Don’t bother calling their phone. They don’t seem to ever answer and when they eventually do answer they arrange a call-back that never happens.

The process was quick and responsive, making things easy to manage. I felt looked after throughout and valued as a customer, which made the experience comfortable and straightforward.

The handover process at Ancaster MG Dartford was incredibly smooth, and everything went perfectly from start to finish. The staff listened carefully to what I wanted without any pressure, which made the whole experience stress-free. I really appreciated the honest advice throughout, and it’s clear they genuinely care about their customers. Steve was absolutely brilliant with me, offering excellent support and making sure I was happy every step of the way. Couldn’t be more pleased! 👌🏾

Paul Smith a asset to the company excellent salesman

They took the time to explain everything clearly and didn’t try to push anything I didn’t need. Felt comfortable with their honest advice.

The sales team (Mr Saad) was very professional, helpful, knowledgeable, and was so polite and made my experience so easy would definitely go back, thank you

As a neurodivergent person I was appalled as to how I was treated by the team at this site.

I booked a service and stated I had a service plan upon booking - when I showed up they reported they had no record of my service plan and were unwilling to go through the documents I had with me one of which stated my service plan details. (I had an Mot plan, an extended warranty and a service plan and it’s not clear as you would think as to which is which)

Instead they said I had to call Renault to find out what my documents were for and then come back to them once I had clarified what all my documents were. I spent around 1.5hours between calling Renault and speaking to ancaster back and forth about what information was needed. In the end ancaster still refused to do the service unless I paid for it due to the fact my service plan was not available to them online.

I was made to feel incompetent despite me clearly to trying to explain my difficulties with paperwork - I had it all with me I just didn’t know what was what and staff were unwilling to take the time to look through it with me.

I was disregarded and gaslighted saying that when I booked I never told them I had a service plan . Their story then changed to ‘I can’t remember if you said you had a service plan’ when you booked.

I went home and found out I had the correct proof of service plan document with me afterall which I do believe if the service team had been kind enough to look at the paperwork with me in more detail I would have easily been able to identify this document themselves.

I would like ancaster to undertake further training on neurodivergent customers and training on invisible disabilities.

Anita Lorkins at Ancaster Croydon, couldn’t have been more helpful. She answered all my questions, made additional arrangements for me to have a second test drive and gave me the space to think through my options. I was very happy with the service that I received – the team really make you feel welcome and take the time to understand your needs.

Evvevryone was helpful and approachable. Vernon in particular made the process comfortable by providing honest advice and clear explanations. Everything felt well organised. Communication was smooth, and responses came quickly when needed. It all ran as expected without issues.

Great service from Kumaran at Epsom Nissan this last week in sorting out our new Qashqai. From viewing cars on the Good Friday and arranging for it to be ready for collection a week later, yesterday. Very much appreciated.

I bought car Quashqui used car from Ancaster, Heathrow. Sales Manager Bill was very helpful. He guided me and helped me get the right car. Whole experience was wonderful. If I have have chance to buy again, I will contact Bill again. Bless him.

I felt well looked after during my visit to Ancaster Nissan Heathrow. The agent who assisted me was courteous and friendly, taking the time to explain everything clearly. He carefully walked me through what needed to be done and helped ensure I made the right choice. At the end, he reviewed all the paperwork with me, making sure it was in order before I signed. It felt like attention was given at each stage of the process, which left me feeling satisfied when I left.

Kieron was very helpful and patient whilst assisting us throughout the process