Ancaster Group Opiniões 844

The Staff at Ancaster are so friendly, professional, capable and situations go smoothly as the staff care.
This is such a breath of fresh air on many levels and I appreciate the time and thought you all take.
Many thanks again.

My worst experience with any garage. Long story short. My brothers car broke down 27/03/26, the morning he was due to fly out for 2 week holiday. Car towed to Ancaster Renault Dartford, where it was purchased last year. In the two weeks he was away his daughter tried to get an idea as to when it would be fixed, promised calls back, and the job to be marked as urgent each time. No calls back and car was not looked at until 7th April. Diagnosed fuel pump but was ordered post cutoff so order processed 8th. Part still not arrived as of 10am 10th April. My brother has also been chasing this from his holiday in India. I have been helping at this end but exasperated at the hopeless service especially as you can not phone garage direct. There appears to be no one in overall charge of the garage which us usually the Dealer Principle, the departments seem to only answer to managers based in corporate offices. You can not speak to these people to complain. Finally I called Renault UK to make a formal complaint, even they had problems getting an answer from garage and I spent 20 minutes hanging on the phone whilst they attempted to get me an answer. My next complaint will go to the MD of Ancaster, Stephen Woods if I can find his email address as no one would give it to me.
My brother arrives back to UK and currently has no car for work on Monday.

My daughter purchased a car from Juan, who is nothing but helpful and professional.

Juan and his team have responded quickly to any queries we have had since the purchase.

We will definitely be visiting Ancaster again when the time comes to replace our vehicle.

Thank you for the brilliant service.

I was really pleased with the experience at Ancaster Nissan Heathrow. The staff were friendly and professional, creating a welcoming atmosphere throughout my visit. The showroom felt inviting, and everything was handled in a professional manner. It was a pleasure to deal with them.

I was a bit unsure about the finance process at first, but everything was explained clearly, which put me at ease. The staff were friendly and professional throughout, and I appreciated how polite they were during the visit. James, the sales manager, took time to go through each step in detail, which helped me understand things much better. I didn’t feel rushed at all, which made the experience more comfortable. It felt like they genuinely wanted to make sure I understood everything rather than just getting through it quickly.

It was nice dealing with people who showed courtesy and took their time to answer my questions. Left feeling really happy with how it all went.

Tracy and Dawn are fantastic and amazing. They care about their customers and look after them well. Always been a pleasure to be looked after by them. Also can't fault the rest of the team. 10* if I could. Ancaster Chislehurst perry street

Annual major service which went smoothly overall. Car was collected and retention time. Minor query on service agreement was sorted efficiently.

I initially felt a bit unsure about getting a new car, but the team at Ancaster Nissan Penge made the process straightforward. The dealership was well-organised and had a good atmosphere, which put me at ease. I felt looked after throughout and valued as a customer. Jess was particularly helpful, ensuring everything went smoothly and addressing any concerns along the way. It was nice to feel that everything was handled efficiently without any hassle.

I was unsure about a few details, but they took the time to explain everything clearly. The staff were friendly and professional, which made the process straightforward.

Know the company well, very helpful with our requests

I was a bit unsure at first, but Salman was clear and professional throughout. He explained everything in a straightforward way, which made things easier to understand. I appreciated his polite and courteous manner during our conversations. He also took the time to offer some alternative solutions, which was really helpful. It felt like he genuinely wanted to make sure I was comfortable with my choices. This definitely left a good impression on me.

The whole thing from start to finish was made so easy my salesperson MUSTAFA PURE LEGEND ended with the most amazing car ever your professionalism and understanding to my needs were the best
Thankyou mate
Kevin Crockford

We had the pleasure of visiting Ancaster Bromley to check MG cars. Simon Morris was our sales person and we couldn't have found anyone better. He was very patient, knowledgeable and helpful. We had 2 young children and the appointment overran by miles but he stayed upbeat throughout the appointment answering all our questions with absolute professionalism. We even managed to Test Drive the car of our liking the same day. We would recommend Simon to anyone who is looking for the best customer service when searching for a new car.

I’ve been coming to this branch for over 16 years and always feel reassured as a single woman shopping here. Luke was friendly, supportive, and kept me informed throughout the process. The handover was handled well, and I felt looked after at every stage. I’m really pleased with my new Juke.

I had an absolutely fantastic experience at Nissan Eltham, thanks to Martin. We had our children with us, including our baby, and he made us feel completely comfortable and at ease throughout the visit. He was incredibly knowledgeable, approachable, and genuinely helpful. Unlike other well-known dealerships I’ve visited, he never made us feel pressured or rushed. Martin took the time to answer all our questions and explain everything clearly, making the whole process easy and enjoyable. It was genuinely a pleasant experience from start to finish. Highly recommend him and the team at Nissan Eltham!

The dealership was clean and professional, creating a good atmosphere. Andrew Clarke and Simon Bird kept me well informed during my service. I plan to return next year for another service.

The handover process was smooth, with a clear explanation of the car's technical features. Simon was polite, professional, and created a relaxed environment. His friendly manner and approachable personality made the purchase decision feel easier. The experience felt well-managed and straightforward throughout. Thanks for a great service.

I ended up with a car that suits my family perfectly. The test drive was useful, and all my questions were answered clearly. Martin was calm and professional throughout, making the process feel straightforward. He was easy to talk to and friendly, which made a big difference. Happy with how everything worked out in the end.

Very easy an uncomplicated

Desmond was so helpful with the handling of my vehicle, from start to finish he looked after my needs. Great service.