Ancaster Group Opiniões 844

George was great, we had a positive customer experience overall. I would recommend them to others, five stars.

Let me set the scene.

My mother’s 1.5 years old Hyundai Ioniq 5 goes in with two problems: a flickering infotainment screen and a persistent rattling from the rear. Six days later — six — the car comes back. The display? Fixed. The rattle? Still there, arguably louder, and now accompanied by the faint sound of my faith in this dealership disappearing entirely.

To be fair, the staff are pleasant. Unfortunately, pleasantness doesn’t diagnose a rattle.
The appointment itself took over six weeks to secure… Six Weeks!… You’d think that kind of wait would buy you a thorough job. A road test, perhaps. Maybe someone actually listening to the noise before declaring the car ready. Apparently not.

The courtesy car situation was a particular highlight. My mother uses a wheelchair. The vehicle provided was small and non-electric — unsuitable on both counts. To add to the fun, nobody mentioned the car would be kept for several days. I’d arranged insurance cover for a same-day repair thinking the car would be back. Had I known it was turning into a week-long stay, I’d have ensured my mother was also insured to drive the courtesy car. Instead, she was left dependent and without adequate transport, which caused genuine disruption to her daily life.

Communication during those six days? One technician video. That’s it. No updates, no confidence-building, no “here’s what we found and here’s what we’re doing about it.” Just silence, multiple telephone calls by my mother, only to be told on Friday afternoon “we’ll call back” - yeah, right…. Then, it was all followed by a car returned with the rattle intact and, as a charming bonus, bird droppings decorating the exterior. A car wash is not a luxury. It is the absolute floor of customer care.

Now — having returned the car in an unresolved state — the dealership wants my mother to come back in, for me to take more time off work, and demonstrate the fault to a technician in person. The fault that was clearly reported before the car went in. The fault the car had for six days while in their possession. The fault that a basic road test should have caught before it was handed back.

This is not the first time we’ve had issues. Previous lowlights include:
∙ Being told wireless Apple CarPlay would be enabled by a software update. It wasn’t. This was blatant mis-selling, but we chose to let it go.
∙ An incorrect service interval being set, resulting in an unnecessary trip to servicing only to be told it’s not due.
∙ Recall work being deferred due to “parts/capacity” issues with no follow-up whatsoever.

What I’d like, at this point, is fairly straightforward:
∙ The vehicle collected from my mother’s home — she has already been inconvenienced enough
∙ A SUITABLE, like for like, accessible courtesy car provided
∙ The rattle actually diagnosed and resolved this time

If that’s not possible, I’ll be escalating this to Hyundai UK and leaving a trail of reviews thorough enough that future customers can make an informed choice.

Polite staff are a start. But they are not a substitute for competence, communication, or basic follow-through.

My car had a recall, and I was looked after by Ajay... He was very personable, reassuring and managed my visit in a professional manner. Top job Ajay

Jurie from the Shepperton office has been really helpful in our difficult quest to find a car. Even during my husbands illness, he was very understanding and kept in touch. Excellent service and nothing was too much trouble. Thank you so much.

Got a MG HS from MG bromley. The aftercare is shocking if you're a mobility customer I was stay away they don't like mobility customers

I genuinely like Hyundai cars but the after-sales experience completely ruins it.

The sales team are great while you’re buying, attentive, helpful, everything you’d expect. But the moment the deal is done, that level of service disappears. It feels like two completely different companies.

In 6 years of dealing with Hyundai, the servicing side has been consistently poor: rude staff, lack of communication, and zero consideration for customers’ time.

My latest experience was the final straw. I dropped my car off on Friday morning and was not told the work wouldn’t be completed that day. I was left without my car for the entire weekend with no warning. By Monday, unless you chase them repeatedly, you get no updates at all.

You’re basically left in the dark unless you do their job for them.

It’s incredibly frustrating because the cars themselves are great, but the service makes owning one stressful rather than enjoyable.

My PCP is ending soon, and despite liking the cars, I won’t be returning. Good products can’t make up for consistently poor customer service.

Tyrone at Ancaster Hyundai Chislehurst was friendly and professional. He took the time to explain things clearly and walked me through all the details. Everything was handled in a professional manner, and I felt well-informed during the process.

I had some questions about financing, but they took the time to explain everything clearly and made it easy to understand. They also went through all the available options with me, which was very helpful. This is the second vehicle I’ve purchased here, and I’ve been really pleased with the experience both times.

We bought our first Changan from these guys for the first time. I wouldn’t say they are great when it comes to service. They are more like going to Tesco buying your product from the shelf and nothing else.

I was a bit unsure about the process of selecting a new Motability car, but my visit to Ancaster Nissan Slough turned out really well. The staff took their time explaining things and answering all my questions, which made me feel much more comfortable. I appreciated the honest and balanced advice they gave, as nothing felt rushed or pushy. It made what could have been a stressful experience much easier to handle. Definitely worth considering if you're looking for a straightforward approach.

I appreciated the honest and balanced advice I received. Paszkal was patient, taking the time to explain the different trim levels and features in detail along with the coat differentials. He answered all my questions thoroughly and without putting me under any pressure, which made the process much easier. The car collection was arranged at a convenient time for me, and the handover was smooth and straightforward. Everything felt relaxed throughout, which I found helpful when making such an important decision.

Paskal took the time to explain everything clearly and made sure I understood all the details. There was no pressure to make a purchase, which I appreciated. He made the process straightforward and spent time setting things up properly before handing over the car. The whole experience felt relaxed, and it was clear he wanted to ensure I was happy with everything.

Kumaran was very helpful and patient while I was making my decision on getting another Juke.

Ashley was the sales agent who assisted me with the process of buying my new car. He was very good in keeping me up-to date with the process and his communication. The price was the best I could get for the mileage I was looking for.

First class experience from start to finish. Anthony my sales advisor was fantastic . I can’t praise him enough! Please! Give this man a rise in salary!

Juan was fantastic- really clear explanation of what was available . Professional and not pushy - and responded really well. Overall a great experience. Thanks To Juan.

The staff were friendly gave excellent advice and helped me to choose my new car. The handover was good, and although this is completely different to my old car I came away from Ancaster with confidence able to use the sat nav, phone and radio after the explanations given. Still a lot to learn at my leisure
The overall experience was very positive

Staff were polite and welcoming, which put me at ease. However, the courtesy car provided was not ideal for my needs, causing some discomfort.

Jurie was friendly and professional, answering all my questions and even some I hadn’t thought to ask. The process felt comfortable. I left pleased with my decision to buy here.

The team was friendly and professional, making the process straightforward. They kept everything clear and easy to follow, with a professional attitude throughout. I appreciated their helpful approach and how they handled everything efficiently. It left a good impression, and I’d consider returning in the future for any car needs.