Ancaster Group Opiniões 844

The staff had a welcoming manner and were friendly throughout my visit. Everything was handled in a professional way, which made the process straightforward. No complaints at all.

Well organised, with check-in for service carried out online beforehand.
Service carried out well, including video survey of my vehicle.
Such a fine car merits a good dealership, like this one.

Helpful and understanding. Also updating you all the time, and not leaving you hanging.
Returning calls
going on and above
Very warming team
And understanding your needs
very helpful and supportive

I recently visited Ancaster Nissan Penge and found the staff to be friendly and professional. They were easy to talk to and explained everything clearly, which made the process straightforward. The handover of the vehicle was handled well, with attention given to making sure I understood all the features before driving away. Throughout, they maintained a professional approach without being pushy or overwhelming.

I visited Ancaster MG Dartford and found the team to be friendly and professional. Everything was straightforward, and the process felt smooth. Staff were polite throughout.

The process of purchasing my vehicle was straightforward. Ashley took the time to explain everything clearly and walked me through each step, ensuring I understood the details. All my questions were answered thoroughly, which made things easier. I appreciated how they ensured everything was well communicated without rushing anything.

I was pleased with how things turned out at Ancaster Nissan Heathrow. Keith ensured I felt looked after throughout the process, providing regular updates and keeping me informed at every stage. Communication was clear and consistent, which made everything straightforward and reassuring. The level of effort put into keeping me updated was much appreciated.

Luis was amazing. Friendly, honest, explained everything and made me feel valued as a customer. Outstanding salesman and glad I got him. Never a disappointment with Ancaster South Croydon.

I felt really comfortable at Ancaster Nissan Penge. The atmosphere was pleasant, and everyone I dealt with was friendly and professional. It was easy to ask questions and get the information I needed, and Tyrone had a very welcoming manner. I left feeling confident about my visit.

Scott Billing at Ancaster Nissan Heathrow made the whole process straightforward. He patiently guided me through my options, arranged test drives, and handled everything from road tax to servicing plans.

Would highly recommend and I will be returning for my next purchase.

Thanks Scott!

Really disappointing and upsetting experience at Ancaster Nissan Eltham.

I booked my Motability vehicle in advance for a service and was told at the time that a courtesy car would be provided. I was specifically advised to bring my driving licence and that a like-for-like vehicle would be available, as I cannot be without transport.

When I arrived, there was already a delay before being seen. When I was eventually assisted, I explained again that I had been told a Motability courtesy car would be provided.

The advisor took my driving licence and went into a back office without asking me any questions. As a transgender woman, my legal documents are still in my former name, which I would have happily explained if I had been asked first.

Instead, my licence was taken away and shown to a colleague, who appeared to laugh. When the advisor returned, he pointed out that the booking said “Mr”, and I explained that I am transgender and that I would have clarified that if I had simply been asked before my personal information was taken and discussed in the back.

At that point, the tone of the whole interaction had already been set. It made me feel uncomfortable and disrespected.

I was then told that no courtesy car was available because one had not been returned. This is not acceptable when it was clearly agreed in advance, especially as a Motability customer who relies on a vehicle day to day.

I was left without transport despite what I had been told when booking, and the overall handling of the situation was poor.

It’s a real shame, because when I originally ordered my Motability car from this branch, I was treated with respect and understanding regarding my gender identity. I did not feel judged or made uncomfortable.

Today’s experience was completely different and left me feeling upset and let down.

I hope this is taken seriously and that lessons are learned so that all customers are treated with dignity and respect, regardless of whether they are transgender or not.

The process was straightforward and easy, making the experience smooth. Everything was explained clearly, and there were no unnecessary complications along the way. It felt organised and efficient throughout. I left with everything completed as expected.

My first dealing with Ancaster Croydon today trying to amend a booked service. Useless service, they cannot find the booking on their system, then waited 90 minutes for a call back that never came so have left details again for a call back. What should be a simple task seems totally beyond them. Poorly trained staff who seem confused about everything. I hate it also when a staff member blames a colleague for ‘being new’ and a trainee for their abysmal service. Left 110% unimpressed!

Update: Called the lease company who booked the service for us through their system. They called Ancaster and faced the exact same issues as me. Only the service department has the system to view the booking, no answer from the department so left my details for a call back. So far, 3 messages left and no call back in over 4 hours. What planet is Ancaster Croydon on when it comes to customer service? I will be writing to both the lease company and Hyundai to recommend they partner with a more customer service orientated dealer for their maintenance. Ancaster isn’t worthy!

Update: So 22 hours since I was first advised I would get a call back I’m still waiting. The person who handles Trustpilot responses is asking I call Customer Services, taking up more of my time. Why don’t they just call Arlene, Jamal or Tayo at Ancaster Croydon and ask them why I’m not getting any responses? They were given details by myself and/or the lease company for a call back! Can someone just show some urgency and initiative.

Update: At last, a call back. Still couldn’t get through to the service department to check and make the amendment but has taken details and has promised a confirmation back today, which is progress. Whatever the outcome, their system is broken! It takes me 30 seconds to book and pay for a parcel coming from halfway around the world, yet it takes a whole day (though still not fully confirmed) to make a simple booking date change amendment with a local garage! Very backward and frustrating!

We are really pleased with our new car, which suits our needs perfectly. Kieron was helpful and informative throughout, providing honest advice without being pushy. He made everything straightforward and didn’t try to oversell, which we appreciated. It was especially thoughtful of him to come in on his day off when we collected the car. His support in helping us choose the right vehicle made a real difference.

The process was straightforward and clear, making things much easier to navigate. The team had a welcoming and professional manner throughout, which made the experience more comfortable. Anthony Lynch, in particular, was warm and very helpful, ensuring everything felt effortless at each stage. Communication was handled well, with everything explained clearly so there were no surprises or confusion. The friendly approach combined with professionalism left a positive impression.

I had a great experience at the Bromley Branch, Anthony Lynch the sales advisor there was an outstanding guy very down to earth, he kept me updated on my motability car the entire journey. It was nice to deal with a proffesional sales advisor for once. I'm keeping my fingers crossed he will be there in 3 years time when I select my new car.

I was happy with how everything turned out. James and Kelly were friendly and professional throughout, which made it easy to ask questions and discuss options. They took the time to explain things clearly without any pressure, which I really appreciated. The polite and courteous approach stood out as well. It felt like they genuinely wanted to help rather than just push a sale.

It was overall a positive experience

We went to Ancaster Croydon after having been to another local Hyundai dealership. Got to see Jermaine who listened to what we were looking for, and we were specific in our choice! No hard sell and Jermaine is very personable. He found us a car that matched our needs and cost. He was very knowledgeable about the brand. Explained the process and paperwork very well and accompanied us on a very helpful test drive whilst going into the car features in detail. Overall a professional and friendly experience and would definitely return.

The whole process of buying a car was really straightforward and well organised. Everything was clearly explained, which made it much easier to understand what was happening at each stage. Sam was very knowledgeable and took the time to answer all our questions patiently, which we appreciated. We’re thrilled with the car and felt that everything was handled smoothly without any hassle. Would happily consider coming back in the future if we decide to purchase another car.