Ancaster Group Opiniões 844

I visited the dealership for my MOT. The staff were friendly and professional throughout, making the process straightforward. They were also polite and courteous, which made the visit a pleasant one.

We enjoyed the test drive with Michael Anthony, he took the time to allow both my wife and I to drive the Qashqai Tekna that we were interested in, demonstrating and explaining the features to us very well.

Paul was knowledgeable and approachable, making the entire process much easier. Unlike other showrooms I visited, I felt valued and well-informed about my options without any pressure to decide. Paul is a fountain of knowledge about the cars he is selling but can translate this perfectly for a car novice like me! I will happily be sending friends and family to him at The Shepperton branch, as it really was an end to end great experience.

My first time with Nissan and I can honestly say Bill at Heathrow is an absolute star. He listened attentively, made me feel comfortable, kept in touch from start to finish. I was really at ease and comfortable. He helped me set up my phone talked me through all the controls, nothing was too much to ask.
What an asset he is.
I love my new car - thank you

Excellent staff Adam was amazing from start to finish

I visited Ancaster MG Bromley for MOT & Servicing our vehicle. The atmosphere in the dealership was good, and I felt comfortable browsing without being rushed. Ben helped me through the process and was really efficient in getting things sorted quickly, which I appreciated. The staff were approachable and professional throughout my visit. It all went smoothly, and I’d be happy to consider buying here again in the future.

It is not always about the car. The ongoing service, environment, and efficiency has a lot to say. I went to all the showrooms I could to check and as good as the cars may have been the showroom, car parking, disabled spaces, attitudes, customer comfort, were most disappointing verging on unbelievable. Then I found what made me feel comfortable with whom I was going to trust with my investment and so far with both of our cars we have not been disappointed.

The customer advisory staff Jackie Bull was amazing. The process was smooth, with clear updates throughout. Communication was efficient and timely, and I always felt informed about what was happening. Everything went as planned during my visit. She will be my reason to return to Ancaster for future servicing.

Unfair Pricing and Discriminatory Treatment at Nissan Eltham

I recently visited Nissan Eltham intending to purchase a brand new Nissan Qashqai. I was ready to proceed with the deal, had the deposit prepared, and selected the same extras as another customer who happened to be in the showroom at the same time.

During conversation with this customer, we realised we were both purchasing the exact same car, with the same deposit and the same optional extras. However, they were being given a £1,700 additional discount on top of the finance deposit contribution, while I was offered only £500.

When I questioned this obvious discrepancy, the manager, Richard, attempted to justify it by saying the other person was a “loyal customer.” This explanation made absolutely no sense, as I am also an existing customer, which should mean loyalty works both ways.

It left me feeling like the pricing was completely arbitrary and that customers are not treated fairly or equally. Two people standing in the same showroom, buying the same vehicle, with the same financial circumstances, should not be offered wildly different deals without transparent justification.

The experience felt extremely unprofessional and, quite frankly, misleading. If this is how Nissan Eltham conducts business, customers should be very cautious and make sure they compare deals carefully before committing.

I walked away feeling like the process lacked transparency and fairness, which is disappointing when you’re ready to spend a significant amount of money on a brand-new vehicle.

I visited Ancaster Nissan Penge for my first car purchase. Jessica made the process simple, explaining everything clearly. The car was ready to collect in five days, which was very convenient. Excellent service

Visited the dealership to collect motability car for our son. Alex was friendly and professional, answering all our questions clearly and politely. The process felt organised, and their welcoming manner made the experience comfortable.

Have been a customer of Ancaster South Croydon for many years and my partner and I have bought many cars from them and had them regularly serviced there.

I have just bought a new Nissan Qashqai and have to say that from my original enquiry to collecting the car the entire process has been very well managed. The car was available for collection one week after ordering as fortunately they had the model and grade in stock.

Maya Uddin helped me through the entire process and on collection day, she made sure that my trade in and collection of the new vehicle was as problem free and efficiently done.

I have no hesitation of recommending Ancaster Nissan South Croydon for sales and servicing.

Sales at Ancaster are great. Shame about their after sales service.
My car broke down (2025 plate) HEV system, power reduced. It seems there are many people experiencing this problem with the Juke.
Spent all day emailing and phoning regarding a courtesy car, as Ancaster Eltham have it. Still no reply on this. Managers are in meetings. It’s a shame they don’t give as much support when something goes wrong

I was a bit unsure at first but felt much more comfortable once everything was explained clearly. Anita took the time to go through the paperwork with me and guided me step by step, which I appreciated. She also responded promptly to my emails and addressed my queries thoroughly. The atmosphere in the showroom was friendly and professional, and the staff made it easy to ask questions. I'm really happy with how things turned out in the end.

Thank you, Simon. MG Bromle

I truly appreciate everything you’ve done for me—from your friendly approach right through to me leaving with a new car. He took the time to carefully go through everything I needed to know, and any questions I had were always answered clearly and in a way I could understand.

Hes patience and professionalism made the whole experience smooth and enjoyable. Thanks again for all your help!

The service process was straight forward and I had no issue, very good at communicating.

The staff at Ancaster Nissan South Croydon were friendly and professional during my visit. They kept me informed throughout the process, which I appreciated. Communication was clear, and I felt that everything was explained well.

The handover process at Ancaster Hyundai Chislehurst was handled well. After servicing, the gentleman returning my keys provided a clear explanation of what had been done, which I appreciated. He also brought the car round, making it convenient for me to drive away directly. His helpful approach made things smoother and added to the positive experience with the dealership.

Great service - Keith was amazing dropped the car on time .