I wasn’t sure what to expect, but the process turned out to be much easier than I had imagined. Scott made an effort to address my concerns, especially with the registration plate, which he sorted by... Ver mais
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The team at Ancaster Heathrow made the process straightforward. The handover of the car was well-organised, with everything explained clearly. Collecting the vehicle went smoothly, and they ensured I... Ver mais
I wasn’t sure how straightforward the process would be, but it turned out to be very easy. The staff were friendly and professional throughout, and everything was handled without any complications. Th... Ver mais
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The dealership was clean and professional, creating a good atmosphere. The test drive was helpful in making my decision. Everything felt well organised during the visit. I could not finished this r... Ver mais
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Informações sobre a empresa
- Concessionário de veículos motorizados
- Concessionário Hyundai
- Concessionário Nissan
- Concessionário Renault
- Concessionário Skoda
- Concessionário de carros usados
Escrito pela empresa
Welcome to Ancaster Your trusted car dealer for 75 years. Discover the best car buying experience in South London, West London, Surrey & Kent At Ancaster, we take pride in being one of the largest and most reputable car dealerships in the region. With 14 sales locations and a trade parts warehouse, we represent seven leading brands, including Nissan, Hyundai, MG, Renault, Dacia, Genesis & Škoda. A legacy of quality and value Since our establishment in 1949, we have been committed to delivering exceptional service and providing top-quality vehicles to our valued customers. With 75 years of experience serving the local community, you can trust us to meet your automotive needs with utmost professionalism.
Informações de contacto
London, Reino Unido
- www.ancaster.co.uk
4,5
Excelente
844 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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The team at Ancaster MG Bromley really…
The team at Ancaster MG Bromley really made the car-buying process feel special. They took the time to ensure all my questions were answered and kept me updated throughout, which was such a refreshing change compared to my previous experiences elsewhere. You could tell they genuinely cared about making sure I was happy, rather than just rushing through the sale. The handover was smooth and felt like a proper moment to celebrate. I would happily recommend both the dealership and their brilliant staff to anyone looking for excellent service!
9 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Todd, thank you so much for your glowing review and kind words about your experience at Ancaster MG Bromley. We are thrilled to hear that our team made the car buying process special for you and that their care and attention stood out. It is wonderful to know that you appreciated the smooth handover and felt well supported throughout. Your recommendation means a lot to us and we hope you enjoy every moment with your new vehicle. Best regards, Ancaster MG Bromley.
Very helpful with my limited mobility.
I must say, the handover of my car was a brilliant experience from start to finish. Kieron was incredibly accommodating, especially considering my difficulties with walking. He didn’t hesitate to go back and forth multiple times to ensure everything was just right, and he did it all with a cheerful smile that really made me feel at ease. He took the time to thoroughly explain all the features when I collected the car, which made me feel completely confident driving away. It’s clear that customer care is a priority here, and I felt truly looked after. Highly recommend!
3 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Lance, thank you for your glowing review and recommendation. We are delighted to hear that Kieron made the handover experience so smooth and accommodating for you. It is wonderful to know that his cheerful and attentive approach left such a positive impression. Providing exceptional customer care is our priority and we are thrilled that you felt well looked after. We hope you enjoy your new vehicle and look forward to welcoming you back to Ancaster Nissan Slough in the future.
Steve the salesman was superb and kept…
Steve the salesman was superb and kept us informed all the way through the process definitely recommend
9 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi, thank you for the wonderful review and five star rating. We will be sure to pass on your kind comments to Steve. We hope to see you again in the near future. Best regards, Ancaster.
Great service from Scott
Went in after tearing my hair out trying to set up CarPlay in a newly-purchased Juke. Scott was fantastic. Sorted in minutes and didn’t make me feel daft. I didn’t even buy the car from them! Told me to come back with any other questions.
Well done, Ancaster - and thank you, Scott!
9 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Lindsay, thank you for your fantastic review and five star rating. We are so pleased to hear that Scott was able to assist you with setting up CarPlay and that you felt supported throughout the process. It is great to know his efforts made a positive impression. Please do not hesitate to visit Ancaster Nissan Heathrow again if you have any further questions, we are always here to help.
Fantastic customer service.
Like was amazing throughout the process of me getting a new car and handing back my old one. Highly recommended.
9 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Beverley, thank you for your glowing review. We are thrilled to hear that you had such a positive experience with us at Ancaster Nissan South Croydon. It is great to know that Luke was amazing throughout the process of getting your new car. We truly appreciate your recommendation and look forward to assisting you again in the future.
Super efficient
Super efficient, the whole process ran smoothly from start to picking our car up on Saturday.
7 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Claire, thank you for your wonderful review. We are delighted to hear that you found the process efficient and smooth from start to finish. We hope you are enjoying your new car and we look forward to seeing you again at Ancaster MG Bromley.
I had a fantastic experience at…
I had a fantastic experience at Ancaster MG Shepperton! Jurie was incredibly supportive, helpful, and knowledgeable throughout the entire process. The test drive was such a confidence booster, and all my questions were answered clearly while driving. The whole sales team were so friendly and enthusiastic; they really understood what I needed and made me feel completely at ease. Many thanks for all the care and kindness I couldn't have asked for better service!
7 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Lynne, thank you so much for your wonderful review and five star rating. We are thrilled to hear about your fantastic experience at Ancaster MG Shepperton. It is great to know that Jurie and the rest of our sales team were able to provide you with the support, knowledge and care you needed. We are delighted that the test drive boosted your confidence and that you felt at ease throughout the process. Your kind words mean a lot to us and we look forward to assisting you again in the future. Best regards, Ancaster MG Shepperton.
Great service from Ancaster, Chislehurst
Interestingly the review below was written by AI based on my feedback to Ancaster, Chislehurst. Although it’s AI generated it’s pretty much word for word what I might have written.
What a pleasant experience at Ancaster Hyundai Chislehurst! Tyrone was my salesman, and I couldn't have been more pleased with the service he provided. From start to finish, everything ran so smoothly. He was incredibly polite, professional, and genuinely cared about ensuring I was happy with every step of the process. Nothing felt like too much trouble for him, which made me feel valued as a customer. A big thank you to Tyrone and the team for such excellent service!
6 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Peter, thank you for your wonderful review. We are thrilled to hear about your positive experience at Ancaster Hyundai Chislehurst. It is fantastic to know that Tyrone provided such professional and attentive service, ensuring everything went smoothly for you. Your kind words mean a lot to us and we will be sure to pass on your thanks to Tyrone and the team. We look forward to welcoming you back in the future.
Great friendly staff well informed…
Great friendly staff well informed quick efficient service
6 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Tracy, thank you for your fantastic five star review. We are delighted to hear that you found our team friendly, well informed and efficient. Your kind words mean a lot to us and we look forward to assisting you again in the future. Best regards, Ancaster Hyundai Croydon.
I really appreciated how…
I really appreciated how straightforward and smooth the whole experience was at Ancaster Nissan Penge. Tyrone Blake was incredibly helpful and professional throughout the process, always friendly and patient. He took the time to explain everything about my new car in detail, making sure I fully understood it all. It felt like he genuinely cared about making things easy for me, which I truly valued. I’ll definitely be recommending Tyrone to my family and friends!
6 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Jasmine, thank you for your wonderful review and five star rating. We are thrilled to hear that your experience at Ancaster Nissan Penge was smooth and straightforward. Tyrone will be delighted to know that his professionalism, patience and attention to detail made such a positive impression. Your kind recommendation means a lot to us and we wish you many enjoyable journeys in your new car. Best regards, Ancaster Nissan Penge.
Ancaster Nissan great vehicle company
I had a great experience with my mobility dealer name Jess tala The service was professional, friendly, and very helpful from start to finish. I purchased a mobility car and the staff took the time to explain the different models and helped me choose the one that suited my needs best.
Delivery did take time but , they made sure everything was set up properly before leaving. They also explained how to use and maintain the mobility vehicle before leaving
6 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Cavallo, thank you for your wonderful review. We are delighted to hear about your positive experience with Jess and the team at Ancaster Nissan Penge. It is great to know that you found the service professional, friendly and helpful. We appreciate your patience with the delivery and are pleased that everything was set up properly to meet your needs. If you have any further questions or need assistance, please do not hesitate to reach out. Best regards, Ancaster Nissan Penge.
What stood out most during my visit to… Ancaster Dartford
What stood out most during my visit to Ancaster MG Dartford was how attentive the staff were, making sure every step of the process felt tailored to me. Todor in particular was absolutely brilliant - so professional yet approachable, offering excellent finance advice and ensuring I was comfortable with everything. The handover was smooth and detailed, which left me feeling confident driving away. Honestly, I’d be happy to recommend both Todor and the team here. Five stars all around!
4 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Elaine, thank you for your glowing review. We are thrilled to hear that your experience at Ancaster MG Dartford was so positive. It is wonderful to know that Todor provided you with such a great service. We are delighted that the handover process left you feeling confident and well-informed. Your recommendation means a lot to us and we look forward to welcoming you back in the future. Best regards, Ancaster MG Dartford.
The review is for Petar Pundov Sales…
The review is for Petar Pundov Sales Advisor
He did perfect job which prompted me to purchased Nissan Qashqai 2022(72 plate).
26 de fevereiro de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Samuel, thank you for your wonderful review. We are delighted to hear about your positive experience with Petar Pundov. We will be sure to pass on your kind words to him. We hope you enjoy many happy miles ahead. Best regards, Ancaster Nissan Penge.
Cannot get through on the phone
Cannot get through on the phone and do not respond to emails.
2 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Dear Customer, thank you for your feedback. We sincerely apologise for the inconvenience you have experienced in trying to reach us. This is not the level of service we strive to provide and we understand how frustrating this must have been for you. Please feel free to try contacting us again and we will do our utmost to assist you promptly.
Kind regards,
Ancaster MG Dartford
Excellent
Desmond was excellent from start to finish! He was friendly and took the time to explain every step of the process, making everything so much easier to understand. I had quite a few questions, and he answered them all with patience and professionalism, which really put me at ease. The whole experience felt smooth and well organised, thanks to his efforts. I’d definitely recommend this dealership if you’re looking for excellent service.
4 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Anji, thank you for the wonderful review and five star rating. We are really pleased to hear about the great service provided by Desmond and we will be sure to pass on your kind comments to him. We hope to see you again soon. Best regards, Ancaster Nissan Eltham.
What a brilliant experience
What a brilliant experience! Anita was absolutely fantastic throughout the process. She was incredibly patient and approachable, answering all my questions without ever making me feel rushed. Everything was so straightforward, and the whole process at Ancaster Hyundai Croydon felt smooth from start to finish. I couldn’t be happier with the level of service provided – Anita truly went above and beyond to make sure everything was perfect!
6 de fevereiro de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Bola, thank you for taking the time to share your wonderful review and for the five-star rating. We're thrilled to hear you had such a brilliant experience at our dealership. Anita will be delighted to know how much you appreciated her patience and approachable nature throughout the process. We're glad everything went smoothly for you and we look forward to welcoming you back in the future. Best regards, Ancaster Nissan South Croydon.
Good service
Good service, friendly & polite.
Got the deal I was after.
Thank you for your help Paul.
4 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Graham thank you for the five star review and kind comments. We will be sure to pass this onto Paul. Best regards, Ancaster Nissan Shepperton.
Ghastly experience today
Ghastly experience today. Turned up as arranged with Skoda for service/MOT to be told my service contract could not be honoured as they are no longer officially Skoda. Great.
A letter would have been good explaining the situation, a phone call maybe, what did we get? An email after the booking that went in to junk. Contract has transferred to Drift Bridge Garage apparently, who tell me the transfer is a mess. I could have told them that. Now waiting in reception having wasted a day - even the coffee machines don’t work here.
4 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Neil, thank you for taking the time to share your feedback. We deeply regret the inconvenience and frustration caused during your visit to our dealership. We understand how frustrating it must have been to arrive as planned only to encounter these issues.
We are sorry that our notification email did not reach you effectively and we will review our processes to ensure better communication in the future. Additionally, we apologise for the inconvenience caused by the coffee machines not being operational during your visit.
Kind regards, Ancaster Nissan Epsom
Employee Recognition - Paul Dhillon
I've just purchased another car from Ancaster Shepperton, working with the wonderful Kanwar (Paul) Dhillon! this is approx the 4 or 5th car I've acquired working with Paul. His knowledge is extensive, and moving from the Nissan brand to MG has not phased him at all. Wonderful customer service, and outstanding personal attention. This man should be recognised for service above and beyond! Thank you Paul.
4 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Anita, thank you for the wonderful review and five star rating. We are pleased to hear about the excellent service you received from Paul and that you have returned to him for each of your new vehicles. We will be sure to pass on your kind words and recognition for going above and beyond. Best regards, Ancaster Nissan Shepperton.
The entire process was seamless
The entire process was seamless, and I felt looked after from start to finish. Charlie was outstandingly attentive, making sure I was comfortable and even replenishing me with refreshments during my visit. He went above and beyond with his cheerful interactions, which made the experience all the more enjoyable. It’s clear he genuinely values his customers, and that left such a positive impression on me. A truly top-notch service – I’ll definitely be back!
2 de março de 2026
Opinião espontânea
Resposta da Ancaster Group
Hi Julie., thank you for the wonderful review. It is great to hear how seamless the process was and that Charles provided such a great service. We will be sure to share your kind words with him and hope to see you again in the near future. Best regards, Ancaster Nissan Penge.
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