Animawings Opiniões 

​Ich kann nur dringend davor warnen, mit Animawings zu buchen. Unser Hinflug wurde uns einfach mal eine Woche vor dem geplanten Abflug um zwei ganze Tage nach vorne verlegt.
​Eine derartige Kurzfristigkeit macht jede Urlaubsplanung, Hotelbuchung und Mietwagenreservierung komplett zunichte. Kommunikation und Kundenservice sind unterirdisch, auf Hilfe oder Einsicht wartet man vergebens. Wer seinen Urlaub und seine Nerven behalten möchte, bucht besser direkt bei einer anderen Airline. Nie wieder!

131Ras, booking for 2 adults and a 3 year old child. Check in done with seats next to each other,by the boarding gate realloction of the seats,adults together, child by himself different row.Same at return.

Zborul de la București la Londra a fost unul minunat, a fost mult mai bun decât zborurile cu alte companii low-cost. Pe durata zborului personalul a fost foarte ok iar aeronava a fost curată. Recomand

I’m referring to A2 4271 flight from Antalya to Bucharest. Negative aspects: late departure by aprox 1.30h, flight in cooperation with Dan Air, operated by a very old aircraft, which vibrated frequently during flight, upon landing, there was excessive vibration in the storage area. The seats were stained, and the carpet was torn. Upon arrival, there was a long wait on board the aircraft for the evacuation stairs to arrive. Positive aspects: cabin crew attitude. DO NOT TRAVEL WITH DAN AIR or ANIMAWINGS AND DAN AIR!

Extremely disappointing experience with AnimaWings.

Our A2 616 flight from Bucharest to Rotterdam on 28 August 2026 was cancelled while we were already at the airport. We received the official cancellation notification only at 18:17, after we had arrived at the airport and completed the necessary formalities.

The cancellation itself was not the worst part. The real problem was the lack of assistance and any rerouting solution. We were not offered an alternative flight to Rotterdam or even to another airport in the Netherlands, or the region, despite explicitly requesting rerouting at the earliest opportunity, including on another airline.

We tried to contact the AnimaWings Call Center immediately after the cancellation but were unable to reach an operator. We then submitted our rerouting request in writing. With no practical solution provided by the airline, we were left to find alternatives ourselves, resulting in significant additional costs and disruption to our entire trip.

Flight cancellations can happen. What really matters is how an airline treats its passengers when they do. Passengers should not be left at the airport without clear information, proper assistance or a realistic alternative to reach their destination.

We have now submitted a formal complaint to AnimaWings and hope that the company will handle it properly and significantly improve the way it assists passengers when flights are cancelled.

We were warned way too early that our plane has been delayed by a 4 entire hours, i would NEVER trust this company ever again because of what happened after that as well.

Absolute disaster. Not only was the plane an hour late but right now we don’t know whether we’re gonna actually board or not, f this airline. I’d rather fly Tarom, and Tarom sucks ass. Absolute mess.

Awful airline. They cancel the flight for no reason, and then, if you booked through an agency, you need to go through the agency to request refund, wait in line and so on so forth, and for booking on another flight, which they already accommodated you on, they ask for a HUGE price difference. I would not recommend using this airline EVER!

Pünktlich, unkompliziert. Sauber, platz genug, immer wieder gerne.

Ticket purchase process was easy and straight forward.

SCAM! A fuir!!!Mon vol a été annulé 3 semaines avant les vacances pour “des raisons opérationnelles”, j ai dû acheter un autre vol deux fois plus cher et j ai pas été remboursé la totalité des frais car c était des fraies non remboursables. A fuir!!!

Am avut un zbor catre Strasbourg platit pe 31 Iulie pentru 14 Decembrie...si mi l-au anulat. Si nu doar pe al meu, vad ca au disparut toate zborurile pentru acea destinatie in perioada iernii 2026-2027 :))

Era singura companie care oferea zbor direct pentru destinatia respectiva. Pacat. Dar e bine totusi ca au anulat cu cateva luni inainte si am avut timp sa gasesc o alternativa. Acu' sa vedem cat de rapid imi primesc banii inapoi.

We flew with AnimaWings on August 3, 2026, from Geneva to Bucharest, travelling with our three children (2 years old, 1 year old and 3 months). One of the two strollers we checked in was damaged during the flight.
Unfortunately, although I was travelling with my husband, we were focused on our three very young children, who urgently needed food, rest and attention after the flight. Because of this, we did not notice the damage immediately and left the airport without filing a PIR. When we contacted AnimaWings afterwards, we were told that without a PIR filed at the airport, nothing could be done.
If you are travelling with children, make sure you inspect your stroller very carefully before leaving the baggage claim area. For us, receiving a damaged child’s stroller and then being told that no solution was possible was a very disappointing experience.

★☆☆☆☆

Atenție, părinți! Am zburat cu AnimaWings pe 3 august 2026, din Geneva spre București, împreună cu soțul meu și cei trei copii ai noștri (2 ani, 1 an și 3 luni). Unul dintre cele două cărucioare predate la cală a fost deteriorat în timpul zborului.

Din păcate, deși eram împreună cu soțul meu, eram concentrați pe cei trei copii foarte mici, care aveau nevoie urgentă de mâncare, odihnă și atenție după zbor. Din această cauză, nu am observat imediat deteriorarea și am părăsit aeroportul fără să facem un PIR. Când am contactat ulterior AnimaWings, ni s-a spus că, fără un PIR făcut în aeroport, nu se mai poate face nimic.

Dacă călătoriți cu copii, verificați foarte atent căruciorul înainte de a părăsi zona de bagaje. Pentru noi, faptul că am primit un cărucior pentru copii deteriorat și apoi ni s-a spus că nu se poate găsi nicio soluție a fost o experiență foarte dezamăgitoare.

Experiență extrem de dezamăgitoare privind serviciul clienți și rambursarea banilor – AnimaWings

Doresc să aduc în atenția viitorilor pasageri o situație inacceptabilă întâmpinată cu compania aeriană AnimaWings, în privința restituirii contravalorii unor bilete de avion.

Cronologia faptelor:
Bilete achiziționate: Ruta Timișoara – București (tur-retur) pentru perioada 09.05.2026 – 15.05.2026 (3 bilete).
Modificare zboruri: Compania a modificat programul de zbor cu o zi înainte la tur și o zi după la retur. Din motive medicale întemeiate, călătoria nu a mai putut avea loc.
Solicitare rambursare (03.05.2026): Am transmis toate documentele medicale necesare și am primit acordul scris al companiei pentru restituirea integrală a banilor, cu un termen de soluționare promit de 30 de zile.
Lipsă de transparență: În pofida insistențelor mele repetate, compania a refuzat să îmi furnizeze numărul și data oficială de înregistrare a cererii. Răspunsul standard primit luni de zile a fost un simplu „am transmis către departamentul Financiar”.
Status actual: Au trecut peste 5 luni de la aprobarea cererii, iar banii nu au fost restituiți. La ultimul meu mesaj din data de 10.08.2026, prin care solicitam o rezolvare până la 14.08.2026, am fost complet ignorată.

Răbdarea și disponibilitatea mea pentru o rezolvare pe cale amiabilă au fost epuizate. Nu recomand această companie din cauza lipsei de respect față de clienți, a neasumării angajamentelor scrise și a procesului defectuos de suport post-vânzare.

TOTAL SCAMMERS!!
I had to cancel a flight where I was entitled for refund and they haven’t refunded my money in 2 months.
Support is a joke “waiting for financial department” is all I received.

Unlike its charter airline competitors, the experience of flying with AnimaWings was a very positive one. Decent and respectful crew, no arrogant and argumentative attitudes, no nonsense regarding luggage and carry-ons. Plane was clean, more clean than I've seen in a long while. Comfortable reclining seats, with head rests, even in economy. Chargers available. Meal provided, although you wouldn't expect it for the price.
Plane actually left on time, and got to the destination early.
Their competition could learn a thing or two about how to run an airline from these guys, instead of treating passengers like cattle.

I had a trip today from Bucharest to Hurghada on flight 4104 with Ada, Lorena, Adina, Nicoleta as flight attendants and I was extremely impressed by how nice and attentive they were. I am afraid of flying and they talked to me throughout the journey and managed to calm me down by explaining how safe flying is and reassuring me that everything is fine. I would definitely recommend this airline!

We had tickets from Istanbul to Cluj-Napoca, and our flight was cancelled just 1.5 days before departure. We were actually getting ready to leave for the airport at that moment, as Istanbul was just a transit city for us.

We had to urgently look for an alternative flight, and unfortunately, the airline added even more uncertainty to an already stressful situation. First, they sent us some alternative flights without clearly explaining what they were. The proposed itinerary involved flying from Istanbul to Bucharest and then from Bucharest to Cluj, with a long layover in Bucharest.

The information on the website was also unclear about whether we were entitled to a refund in this situation. We tried to contact support by phone, but it was impossible to reach either the Romanian or Turkish office. Eventually, they replied by email after about two hours, but by then we had already missed the opportunity to buy reasonably priced direct flights to Cluj with another airline. As a result, we had to pay around 1,000 RON (approximately $230) extra, simply because the cancellation process was poorly explained and customer support was too slow to respond.

Overall, this was a very stressful and disappointing experience. When an airline cancels a flight at such short notice, clear communication and fast customer support are especially important. Unfortunately, we did not receive either.

Flight A2611 (Stockholm to Bucharest) on June 14, 2026, was delayed by over 3 hours. While the airline acknowledged the technical cause of the delay, the handling of the compensation claim has been exceptionally poor.

After waiting over a month for an update, the only response I received was an offer of travel vouchers, despite my explicit request for the cash compensation I am entitled to under EU Regulation 261/2004. These vouchers are highly restrictive and practically useless to me as a passenger based in Budapest.

It feels as though the airline is intentionally making the claims process difficult to avoid paying the legally required cash compensation. I have sent multiple follow-ups and a final notice, all of which have been ignored or met with generic template responses. I am now forced to escalate this matter to the relevant National Enforcement Body and the European Consumer Centre. Think twice before flying with them if you value fair treatment and reliable customer service in the event of flight disruptions.

I have been travel with Animawings once from Copenhagen until Timișoara and i was extremely surprised to see that everything was very nice and employees were very nice 😍

It’s true, I have only been once but this time was very nice!