Animawings Opiniões 

They delayed our flight with 2h55 minutes, just to avoid the 3-hour compensation without communicating anything about the delay reason. The plane took off after midnight, when we should have already arrived at the destination. The cabin crew didn't say anything about the reason and they were talking fast so we couldn't understand a word even tough they spoke in our native language... worst experience taking into account that we were with our 1-year old baby and the Heraklion airport didn't even have a safe space for babies and children to play or spend time. After all this delay, it took them 1 hour to give us the luggage (from 2 am to 3 am)... We'll never choose Animawings again

DO NOT BOOK WITH THEM - 4 Months of Excuses Withholding Our Refund!

Our flight was canceled over 4 months ago, and AnimaWings is still illegally withholding our money! Under EU regulation (EC 261/2004), refunds for canceled flights must be processed within 7 days. Instead of fulfilling their legal obligation, their customer service keeps dragging us along with pathetic excuses about "technical issues with the refund processing system."

Four months is not a technical issue; it is a deliberate policy to hold onto passengers' money. It is unacceptable, illegal, and disgraceful customer service. Save your money and avoid this airline at all costs!

On 18.07.2026 I bought a ticket, on the route: Bucharest (Otopeni)-Chania. The scheduled time for takeoff (and for which I bought the ticket) was set at 16.05. Arriving at the airport, I noticed that the first change had been made:
“IMPORTANT! The schedule for flight number A24150, route Henri Coanda Int Airport - Chania Airport, date 18.07.2026 16:05 . has been changed as follows:
Your flight A24150 schedule for Henri Coanda Int Airport - Chania Airport, 18.07.2026 16:05 has been changed to:

Updated time/ New time – 18.07.2026 / 17:50

Thank you for choosing Animawings, we wish you a pleasant flight and we look forward to having you on board!

Animawings Team”
then:
“IMPORTANT: We regret to inform you that your flight A24150 OTP CHQ has been delayed due to unforeseen circumstances to 18.07.2026 18:45

Please be assured that we are doing our best to minimize the delay and get you to your destination as soon as possible. Our team will provide you with updated information about your flight status at regular intervals.

We appreciate your patience and understanding in this matter!

Animawings Team”
and at the end:
“IMPORTANT: We regret to inform you that your flight A24150 OTP CHQ has been delayed due to unforeseen circumstances to 18.07.2026 20:00

Please be assured that we are doing our best to minimize the delay and get you to your destination as soon as possible. Our team will provide you with updated information about your flight status at regular intervals.

We appreciate your patience and understanding in this matter!

Animawings Team”
After that, they didn't send anything. The airport staff was trained to lie nicely, so that the passengers wouldn't get angry…………….. How far can an airline's insensitivity go? About as much as Animawings proved on 18.07.2026. Or, probably, it can go a lot!
I've flown with other airlines, which, in the event of a flight delay and a missed connection, changed my ticket and provided me with accommodation, automatically, without me having to do anything. Animawings is far from offering, apart from lies to cover up their incompetence and, in short, they can't offer anything! Some lame excuses…………………do not make room for what should determine them to respect the schedule we pay for! But at Animawings, Insensitivity is extremely high!
Sory: I forgot to tell you that, finally, we arrived at Chania at 22.04 !!!!! Instead of 18.00 PM !!!! This is Animawings. Want to try? Good luck !!!!

The experience with Animawings is poor. There is no other word to explain the frustration trying to have the refund back to my account following the flight cancelaltion feom Animawings side.
Since almost 4 months I am trying to r3cover the amount due and the answer is only that they will transmit to the financial department to urgentate. After 20 phone calls and more than 100 emails the only answer is as per above.
It is frustrating.

Delay 2:35 hours, poor communication! This experience did not deserve a one-star rating!

I purchased a flight Prague -> Bucharest for 8 pm and after purchasing they immediately changed my flight to 10:20 pm which is too late for me. After few days of emails and calls they finally wrote me I wont be compensated as delay is not 3 hours. But I wouldnt even call it delay rather the scam as they are still offering flights at 8 pm on their websites. I needed to book another ticket and pay extra money. If you dont want to repeat my mistake, avoid this company.

Am avut o experiență extraordinară cu Animawings! ✈️
Am călătorit pe cursa din 15 iulie, de la London Gatwick la București, iar experiența a fost impecabilă de la început până la sfârșit.
Zborul a fost foarte plăcut, avionul impecabil de curat, mâncarea foarte bună, iar servirea și atenția întregului echipaj au fost de nota 10+.
Un moment pe care nu îl vom uita niciodată a fost atunci când băiatul meu, curios, s-a uitat spre cabina piloților. O doamnă stewardesă deosebit de amabilă l-a invitat înăuntru și a vorbit atât de frumos cu el, încât l-a emoționat profund. Domni piloți ( doi băieți tineri și extraordinar de profesioniști )l-au chemat înăuntru, au vorbit cu el, au făcut poze și au fost extraordinari. La finalul zborului, piloții au ieșit din cabină, l-au salutat pe el și pe toți pasagerii. Sunt gesturi simple, dar care arată profesionalism, respect și omenie.
Mulțumiri speciale comandantului Paul și întregului echipaj pentru că au transformat un simplu zbor într-o experiență de neuitat.
Felicitări, Animawings! Ați câștigat niște pasageri care vor reveni cu drag. ❤️✈️ Ecaterina C și Casian

NOTHING TO SAY.... HORROR FLY!!!

Deși încă nu am zburat cu AnimaWings, prima impresie este foarte bună.

Am avut o încurcătură la rezervare, însă problema a fost rezolvată rapid și eficient. Am intrat în legătură cu un operator în aproximativ două minute, iar domnul Teodor a fost foarte amabil, răbdător și profesionist. A explicat totul clar și a găsit imediat soluția potrivită.

Singura sugestie ar fi ca pagina de rezervare să mai fie optimizată, pentru a fi și mai intuitivă și pentru a evita eventualele confuzii la efectuarea rezervărilor.

Mulțumesc pentru promptitudine și pentru modul profesionist în care a fost gestionată situația. Mă bucur că există acum zbor direct Frankfurt – Cluj și aștept cu nerăbdare primul meu zbor cu AnimaWings.

Nous avons payé pour du business et on an est retrouvé sans accès au slain business car situé dans un autre terminal et dans l avion que de sièges écho , just le privilège d être devant … cette compagnie et une grosse arnaque

Stranded in a hotel lobby because of this joke of an airline company. They shouldn't be allowed to operate flights anymore, cuz they lack the professionalism. Six hours flight delay. I will ask for compensation! Avoid this Animapigs company!
Later edit. The delay is 24 hours now ...
The worst company ever existed!
Never again with these scammers!

Zbor Bucuresti -Bodrum, ora 6.45 autobuzul ne duce catre un avion, avionul inchis, asteptam 15minute, ne duce apoi catre alt avion, urcam asteptam 45minute si ne da jos datorita problemelor tehnice ale avionului!
Atitudinea : ca niste bagaje, dati va jos, va ducem inapoi in aeroport!
Nota 2 pentru aceasta experienta!

Every time the flight from Iași to Bucharest it s delayed because of a problem with the aircraft , also they didn’t let me stay on my seat near emergency exit because i had an elastic band on the ankle and they said i couldn’t help in case of emergency , i guess nobody staying there it s more helpfull then someone with a small problem , no empathy , no compassion for humans from the crew after i explain them it s not a such a big problem with my leg and i could help in case of a problem and also need it to keep my leg extended

I had to call customer services 2 times , different days.
26 minutes on the line first time and aprox 30 minutes second time. Wasting our time.
I had a delayed flight also. No sms, no informations on their site. Relayed on flightradar24.com.
A lot to improve.

The seats were excellent, well above the competitors, the plane just felt vigger , even the middle corridor. I didn t have delay but that could happen like at any other company, the flight was smooth

O COMPANIE CARE NU ISI RESPECTA CLIENTII ,
FACI REZERVARE PE DATA DE 27.05 PE DATA DE 29.05 ITI TRIMIT UN MAIL CA ZBORUL DE INTOARCERE A FOST ANULAT , SUNI LA SERVICIUL CU CLIENTII SI ITI SPUN CA NU A FOST ANULAT ZBORUL DOAR CA A FOST SCHIMBATA ORA DE PLECARE , AJUNGI IN AEROPORT SI REALIZEZI CA ZBORUL NU EXISTA , SUNI DIN NOU LA COMPANIE SI DUPA 30 DE MINUTE LA TELEFON ITI SPUN CA ITI RETURNEZA BANI SAU TE REALOCA LA UN ALT ZBOR PESTE 2 ZILE

I strongly do not recommend this airline. My flight was delayed by over an hour and a half without any explanation or updates from the staff.
While I understand that you are a relatively new company operating with a small fleet, this is no excuse for poor communication and lack of respect. Please do not overextend your schedule beyond what your capacity actually allows.
As a business, you need to show respect to your passengers and clients. Punctuality and basic transparency should be a priority, not an afterthought.

The worst to travel with trust me avoid and pay the little extra and fly on time otherwise your delayed for a minimum of 1 hour + with this budget airline never again.

The staff at the airport from today flight Bucharest to Oradea it was horrible. No communication, no respect just arrogance.