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Apollo Motorhome Holidays Opiniões 132

TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Die Abholung des Campers in Cairns war angenehm und ging ohne Wartezeit, die Rückgabe ebenso. Das Personal war sehr freundlich. Wir bekamen eine ausführliche Einführung in die wichtigsten Funktionen d... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Waited an hour for our van to be ready, they admitted we had been overlooked. Photos of the previous damages in the report for the van before she left were for a different van. Gas hob stove top... Ver mais

Classificada 5 em 5 estrelas

We had an excellent vacation in the rig - it was just right for our family of six, and the process for pickup and drop off were very easy. The motorhome was well maintained and serviced, and we had no... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy booking process and great communication leading up to our holiday. The pre-arrival check in was great and saved us a lot of time on the day. Our Motorhome was clean, well appointed and in great c... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de aluguer de autocaravanas

Escrito pela empresa

Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.​ Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.​


Informações de contacto


4,0

Bom

TrustScore: 4 em 5

132 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

Easy pick up and drop off

Easy pick up and drop off. Friendly. Clean vehicle.

10 de maio de 2026
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Resposta da Apollo Motorhome Holidays

Thank you for your fabulous review Paula! We look forward to welcoming you back again soon.

Classificada 5 em 5 estrelas

Our experience with Apollo was great…

Our experience with Apollo was great from start to finish. The service was fast, efficient and everyone we dealt with were super helpful, friendly and polite. The camper was also great. It was fitted out with everything we needed for a week along the Victorian Great Ocean Road and was so easy to drive and set up, not to mention very comfortable to sleep in. Thanks for a great holiday!

2 de maio de 2026
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Resposta da Apollo Motorhome Holidays

Amazing! Thanks for your 5-star review Aaron. Your trip along the Great Ocean Road sounds perfect!

Classificada 5 em 5 estrelas

We hired a 2 person camper for a 3 week…

We hired a 2 person camper for a 3 week tour of both islands. We changed our plan to collect and return it to Auckland whilst on route, and changed to return it to Christchurch, with no issues, just amendment fee.

There were no issues, and we were very impressed with the service both in Auckland, and returning it to Christchurch, where Pierre was very pleasant and efficient to deal with.

6 de maio de 2026
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Resposta da Apollo Motorhome Holidays

Thank you for your review Simon! We are so pleased to hear that you found our process to change your destination easy and seamless. We're glad you had such a great time!

Classificada 4 em 5 estrelas

We were first time campervan hirers

We were first time campervan hirers, so nothing to compare with, but in general pick was good. We spent a while trying to get our Android phone to acquire blue tooth, but it wasn't possible. Later we bought another cable but it still wouldn't work so we think it was the van connection.

29 de abril de 2026
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Resposta da Apollo Motorhome Holidays

Hi Jo, thank you for your review. We are so sorry to hear you had problems with the Android connection but do hope, that despite this, you had a lovely time and are now converted to the campervan life!

Classificada 4 em 5 estrelas

Great staff experience uncomfortable bed

Pick up and drop off was easy and stress free. Very close to the airport - short uber ride.
Motor home worked well for 2 adults and 2 children. Only negative was how uncomfortable the bed mattresses are. It felt like laying on slab of timber and when we converted the lounge to a bed, it was really dirty. A lot of dust behind the cushions and other people's hair. One pillow each that is very thin and not comfortable. I would take my own next time.
Apart from the bed, the kitchen and layout was great for us.

29 de abril de 2026
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Resposta da Apollo Motorhome Holidays

Hi Angela, thank you for your honest review. We are so sorry to hear that you found the bed uncomfortable. We will pass your feedback on to the design team and also look at the pillows that are provided in the campers to ensure they are better quality.

Classificada 5 em 5 estrelas

great vehicle

great vehicle, excellent induction, cleanliness of vehicle on collection, hospitality at the thl depot.

3 de maio de 2026
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Resposta da Apollo Motorhome Holidays

Thank you for your review David. We are so pleased to hear you had such a positive experience.

Classificada 1 em 5 estrelas

Bald tires and multiple van issues

The list of issues the needed fixing are as follows.
- Hot water did not get hot , no shower or hot water to wash up
-The stove top only had one burner that works.
- the side sliding door will not open
- toilet door jams
- chip in windscreen on driver's side.
- we have been given a vehicle with a bald tire that has been changed for the spare. So we don't have a safe spare tire .

We had three visits to a mechanic which had wasted our holiday time.
We have paid $10k and taken out full insurance with roadside assistance and we are still had no resolution after 10 days.

There was not sink plug which we have replaced ourselves

The electric heater did not work so we have purchased another at our cost.

We were rushed through the handover at Christchurch and didn't get to see a condition report until after we left the branch.

We were told that this vehicle was an upgrade however we feel it is not it is a lemon.

We are extremely unhappy for our loss of enjoyment of our holiday experience.

30 de abril de 2026
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Resposta da Apollo Motorhome Holidays

Thank you for sharing your feedback with us, Jamie. We are very sorry for the number of issues you experienced and the time lost attending multiple repairs, which clearly impacted your holiday quite heavily. This is not the experience we aim to provide, and we apologise for the frustration and loss of enjoyment this caused. We are pleased that our Christchurch branch took the time to investigate your concerns and provide compensation as a gesture of goodwill. We do hope that you still had an enjoyable holiday despite the issues you experienced.

Classificada 4 em 5 estrelas

We had a great trip

We had a great trip. The vehicle allowed a to be independent and to search out places other than the main highly visited popular locations.

Our only suggestion is to add usb connection points inside the vehicle for charging phones etc on the go and not have to wait until we were on powered sites.

Other than that - great. Can highly recommend the camper.

Thanks team.

7 de maio de 2026
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Resposta da Apollo Motorhome Holidays

Thank you for your review Volker. We are so pleased that you had a great holiday! We appreciate your feedback on the USB ports - this is definitely something we are adding more of in our new builds. Thanks!

Classificada 5 em 5 estrelas

Super easy pick up and and drop off…

Super easy pick up and and drop off process with friendly staff. With a good quality comfortable van

29 de abril de 2026
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Resposta da Apollo Motorhome Holidays

Thanks Amanda! We appreciate your 5-star review!

Classificada 5 em 5 estrelas

Great camper van

Great camper van, would hire it again.

29 de abril de 2026
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Resposta da Apollo Motorhome Holidays

Hi Mr Johnson, thank you for your excellent review - we would love to have you again!

Classificada 5 em 5 estrelas

Great Outback Experience

As a whole everything run smoothly. Experiencing the Outback and its unique features was great.

29 de abril de 2026
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Resposta da Apollo Motorhome Holidays

Thank you for your 5-star review; we agree, the Outback is an amazing experience. We hope you made some lovely memories!

Classificada 1 em 5 estrelas

Long queues for pick up are concerned

Long queues for pick up are concerned. Check ins and non check ins to be separated. Make watch the training video and either a full comprehensive training or no training at all .Nothing in between pls

5 de maio de 2026
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Resposta da Apollo Motorhome Holidays

Hello Thusith, we appreciate your feedback and are sorry to hear that the wait time at pick-up wasn’t as smooth as it should have been. We’re always looking for ways to improve our service and reduce delays, and your input helps us do just that. Thank you for sharing your experience and suggestions - we hope the rest of your trip went well.

Classificada 5 em 5 estrelas

The staffs are kind and warm

The staffs are kind and warm. The vehicle is clean and tidy and the pick up and drop off is fast.

4 de maio de 2026
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Resposta da Apollo Motorhome Holidays

Thank you so much for your kind words. We look forward to welcoming you back again soon.

Classificada 5 em 5 estrelas

Quick and easy check in

Quick and easy check in and briefing of the vehicle.
The camper was well fitted out and in great condition.
A thoroughly enjoyable experience.

4 de maio de 2026
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Resposta da Apollo Motorhome Holidays

Thank you for your review Greg. We are so happy to hear how much you enjoyed your trip.

Classificada 5 em 5 estrelas

Easy and convenient pickup

Pick up of the van was effortless and we loved the idea of a pantry to gather basics before the trip. Staff were helpful and knowledgable

18 de abril de 2026
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Resposta da Apollo Motorhome Holidays

Thanks for your review Deb! We are so pleased you took advantage of our 'pay it forward' pantry.

Classificada 3 em 5 estrelas

Stop using Renault,

30 de abril de 2026
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Resposta da Apollo Motorhome Holidays

Hi there, thank you for taking the time to provide us a review. I see from your booking that you were supplied an Iveco motorhome. We are terribly sorry that this vehicle didn't meet your expectations. Thank you for letting us know.

Classificada 5 em 5 estrelas

Well-equipped

Well-equipped, very functional

29 de abril de 2026
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Resposta da Apollo Motorhome Holidays

Thanks for the review Karsten!

Classificada 5 em 5 estrelas

Helpful and friendly staff

Very helpful and friendly staff helped get us straight into our holiday.

21 de abril de 2026
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Resposta da Apollo Motorhome Holidays

We're happy to hear that our staff was helpful and friendly, making your holiday seamless. Thank you for your positive feedback; it means a lot to us.

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