Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Brilliant company! Laura gave excellent service throughout, regularly emailing to see if she could help at all and the installation was seamless, after extremely poor service from their competitor, t... Ver mais

Classificada 5 em 5 estrelas

We have used Aquacool for over 10 years and have had some lovely site engineers visit our premises, all very polite and friendly. The sales team have always worked well to get our orders to us quickly... Ver mais

Classificada 5 em 5 estrelas

Very straightforward process to get a coffee machine installed for our venue. David was quick to provide a quote which matched our requirements, and always very responsive and helpful.

Classificada 4 em 5 estrelas

David F was very understanding of our needs at a difficult time with current supplier and provided many options. No fault of his own but a down turn in our business meant we didnt proceed but I do no... Ver mais

Informações sobre a empresa

  1. Fornecedor de água engarrafada

Informação fornecida por diversas fontes externas

Water coolers for the office or home, bottled or plumbed in, nationwide service from Aquacool


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

520 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(520)

81 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great Customer Service

Great Customer Service, David has made all the difference for me. Thanks again

11 de junho de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Dave

After Dave's help we have our new cooler, great service thank you

2 de junho de 2025
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logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Great member of staff

Great member of staff, Dave, took my order. Delivery was super fast and set up was so easy, highly recommend

5 de junho de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 1 em 5 estrelas

AVOID!!!!!!!

AVOID!!!!!!!
They would sell you the world but don't deliver
I have ordered a cooler they have taken upfront deposit, then without my permission charged my card 3 month upfront, when I chased up for the order they told me it is has been cancelled without any reason.
They have a good sales team but this is where it finishes
JUST TO CLARIFY ON THEIR REPLY.
No one called me to advise on the 3 month payment you just went and charged my card you used for the deposit.
No one called me that you can't deliver it to it was me calling up and asking when my machine is being delivered and was then told I will be getting a refund.

11 de junho de 2025
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logótipo da Aquacool

Resposta da Aquacool

Hi Leo,

We were actually in communication with you throughout the whole process.

You signed the agreement and paid the deposit, then when your account was being set up we discovered you had adverse credit and asked for 3 months rental upfront. We sent a payment link to this - we are unable to take payment automatically - and you processed the payment.

When it passed our Director, they confirmed that due to the credit rating we wouldn't be able to process the order at all. A member of our team called to explain this to you, apologised and we immediately refunded the payments that you had made.

We are so sorry we couldn't provide you a watercooler in this instance, but would love to hear from you in future if circumstances change.

Kind Regards

Laura

Classificada 5 em 5 estrelas

After using a previous water company…

After using a previous water company who are utterly useless for years, I looked for a new supplier. Enquired with Aquacool and received a quote within an hour or so.

Due to our own issues, I had to put this on hold, but as soon as I was ready to get things rolling, Aquacool were quick with their responses, as well as delivery and installation, and were also extremely friendly.

They even uninstalled our previous machine for us which was extremely helpful!

I would recommend.

19 de maio de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Best water company out there

Best water company out there. No complaints

14 de abril de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Great Sales Team

Reece has been super helpful for the duration of the negotiations. The pricing is very competitive. The only reason we have not proceeded with a contract is the our existing Co have agreed to a fixed term cost on existing machine. So to avoid the disruption of having a machine replaced we are sticking with current supplier. I will have no hesitation in moving to Aquacool when our contract expires.

1 de abril de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

amazing company!

amazing company!! I was previously with Culligan who robbed me blind and had horrendous customer service etc! I enquired to aquacool within one hour I was set up amazing phone service! So friendly, to my absolute shock within 24 hours I have my new water cooler set up quickly and away we go! Could not praise this company more if you are looking for water coolers then please go with this company!! The guy who signed me up needs recognition and so does the delivery guy!

26 de fevereiro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Really pleased with the new cooler I…

Really pleased with the new cooler I have ordered for my business

Shoutout to Will for the awesome service!

18 de fevereiro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Superb service and would highly…

Superb service and would highly recommend. Joe is a legend and super efficient. Literally message him in the morning and he's there within the hour with a delivery.

28 de janeiro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Aquacool has been our go-to water…

Aquacool has been our go-to water cooler provider for a while now, and they never disappoint. They are highly efficient, cost-effective, and their customer service is consistently outstanding, which truly sets them apart from others.

A special thanks to the entire Aquacool team, with a particular shout-out to Laura she is an absolute credit to the company.
Many thanks,
Oxford Business College

13 de dezembro de 2024
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logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Speedy delivery

Ordered a bottled water dispenser for the office yesterday - engineers came down to fit the day after and the guys that came down seemed really knowledgeable - really happy, couldn't recommend more 👍

1 de dezembro de 2024
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Laura and the team were massively…

Laura and the team were massively helpful, accommodating and the customer service is second to none!

10 de outubro de 2024
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Great service

Great service. We use Aquacool for regular deliveries and always receive on time and good standard. Would happily recommend

28 de novembro de 2024
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 1 em 5 estrelas

awful to deal with

Credit control is unnecessarily aggressive. Letters from them had gone into spam - and as a result, we were charged 'legal fees' to reclaim rental fees for the unit in the future - i.e. a service that had not yet been received! This seems entirely illegal

28 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Aquacool has exceeded my expectations…

Aquacool has exceeded my expectations with their exceptional service and quality products. Their attention to detail and commitment to customer satisfaction truly set them apart. The team is knowledgeable, friendly, and always willing to help. I highly recommend Aquacool to anyone looking for a water cooler or coffee machine solution.

27 de novembro de 2024
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Very happy with the service

Very happy with the service, my questions was answered really quickly and all of them was very helpful. The service is great really happy with the results. Won’t go anywhere else. Highly recommended.

15 de novembro de 2024
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Very good!

I can’t recommend enough, the service was quick and great, the stuff super professional, the communication really easy and smooth. Will recommend to everyone.

6 de novembro de 2024
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience!
Kind Regards
Jilly

Classificada 5 em 5 estrelas

Very professional service

Very professional service, staff were easily contactable and more than happy to go the extra mile ensuring I had all the instructions I needed to use equipment and happy to answer any questions about things I was unsure about. Would highly recommend this company for their service and efficiency.

21 de novembro de 2024
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thank you for the 5* review, we are so pleased you're happy with your Aquacool experience! Kind Regards Jilly

A Experiência Trustpilot

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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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