Aquacool Opiniões 

Would definitely recommended for the customer service alone, Noel was able to explain how moving to Aquacool would be beneficial in a friendly way

Great service from start to finish, professional and on time deliveries

Total water solutions, nothing was too much trouble - very pleased

I would definitely recommend Aquacool products, staff (Noel) are very professional friendly and reliable.

Great and fast service

Been with Culligan for a while but the service fell off in the end and I decided to look elsewhere. Now with Aquacool for a few months , great service , handle any queries and always on time with delivery.

I do not recommend this company at all. They do not care about their clients, and it is extremely difficult to get in touch with or communicate with their Head Office. For years, I repeatedly requested that engineers visiting our office for service appointments be scheduled in advance and that we receive an email notification beforehand. Despite this, they sent an engineer to our office a month ago without any prior notice. I explained to him that I was very unhappy with the situation and had already informed the Head Office several times about this issue, even though we had been working with them for over three years. I told him he was lucky I was in the office that day, otherwise the service would not have been possible, as there are times when we have meetings or I am away.

Another issue is that engineers often show up during lunch hours when the kitchen (where the watercooler is located) is full, making it inconvenient for everyone. During the last visit, the engineer mentioned there was more work to be done and that someone from the Head Office would contact me to arrange another appointment. Nobody ever reached out, so I emailed them myself asking for clarification and again requested that future visits be scheduled. I even warned them that otherwise, I would terminate our contract.

Instead of addressing the issue, I received a sales call asking if we wanted to purchase a new watercooler. I clarified that our current unit is not old and that this was simply about completing the service. I also explained that I was very dissatisfied with the lack of communication from their Head Office. Later, someone finally emailed me saying an engineer would come the following week.

This week, however, I received another call from the sales manager saying that the engineer from the previous visit reported being treated rudely at our office. I was shocked because I was the only person who interacted with him, and our conversation was polite and professional. I made it clear that I was happy with his service but disappointed with the Head Office’s handling of communication. The manager claimed this was a formal complaint but refused to share the report. I found this unacceptable, especially since it was brought up a month later, only after I had voiced my dissatisfaction.

The sales manager then suggested we end the contract immediately, which I agreed to, as I have never before experienced such unprofessional and dismissive treatment toward a client. It is astonishing to me that they prioritize an unverified complaint over long-term customer relationships. I cannot recommend this company to anyone—the way they treat customers is, frankly, a joke.

Hi Laura,
I am requesting a written report regarding the allegation that I spoke to your Engineer in a volatile way. Although your Sales Manager has referred to this, I have not been provided with any details or documentation to support such a claim.

If your company takes the treatment of staff seriously, I find it difficult to understand why I am only being informed of this issue more than a month after the Engineer’s visit, and only after I contacted you for an additional service. If there had been a genuine concern about my conduct, I would have expected to be notified immediately following the visit.

Service was fine for the first few months. I requested May’s delivery be skipped due to us not using enough water in that time. When I then requested for the deliveries to resume in June I expected the automatic monthly deliveries to resume. This did not happen. Without being told I was put on a request only delivery. In July I requested we get our delivery earlier and had to chase for three weeks to receive it. I requested a credit note to cancel July's invoice to reflect the poor service and was only given a partial discount. August's delivery was then missed altogether due to the aforementioned uncommunicated change on the account to request only. I then requested the account be closed and no further deliveries be made, after which a delivery was made last week, despite my request for it not to go ahead.

I am now in the process of trying to cancel the account however the Contracts team are ignoring m requests for the credit note for July's delivery and are expecting payment for the deliver made last week despite me saying I did not want it.

I was delighted to finally say yes to the water coolers at our 3 residential care homes. Reece, one of the sales team members has been an absolute pleasure to deal with. Consistently making contact since January to see if a decision had been made. Professional and in no way pushy. Thank you Reece

Brilliant experience, everything sorted in 15 mins. Cooler arrived end of the week as promised. Thanks David and the team

Dave was brilliant with me! was very knowledgeable and had me set up straight away

Honestly couldn't ask for a better serviced from start to finish Dave was insightful helpfull. Couldn't ask for better introduction to the business felt looked after & cared for.

I paid and signed form Wednesday, but I don’t received refund, I don’t received water…, on Friday I had call when I get my order, but they cancelled, since I didn’t receive my money back! If I don’t call them they maybe steal it?! Rubbish customer services and procedures!! Why take my money???!!! , before checking everything?! Absolutely unfair and scammer

Quality experience with Aquacool and overall speedy customer service from Noel Armstong. Only rivalled in speed by the need to defecate after my morning coffee. Great work Noel!

We’ve been using AquaCool since the start of our new financial year and we have been blown away by the service. Empty tanks have been picked up and replaced promptly, and the team have always been on hand to answer any queries. Noel gave us a brilliant deal and was very attentive during the onboard process. Would highly recommend!

Did I buy from Aquacool? Is water wet? I would recommended to anybody looking to quench their ever-growing thirst; in a demanding capitalist society, the need for H20 has never been greater. Noel was tremendous and I wouldn’t hesitate to delve in to business with AC again 💧

After speaking to David, who was more than helpful we decided to get a new cooler, very happy.

Amazing service! Noel made everything easy!

Customer service outstanding, David especially, can’t thank you enough! Cheers

David was great to deal with. Thanks again!