Stephen Wilkinson done an excellent job installing our new water cooler at our office. He went above and beyond when it wasn’t an easy job to make sure it looks great and we have great tasting water... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This company have proven to be helpful, friendly and rapid in their responses. The staff are always ready to do what is needed and I would like to single out OMS for praise as he definitely is one of... Ver mais
Delivery driver was very informative and helped me decide which unit would be best for me. He has suggested a different unit which would be more suitable. It would save time and money and this has sav... Ver mais
A empresa respondeu
Paul Hill, from the Liverpool was brilliant. He went above and beyond to get the water machine working. Even helped clear the blockage in a pipe. He's even gave me a solution to our problem we are hav... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de água engarrafada
- também em
- Empresa de água mineral
- Fonte de água potável
- Fornecedor de filtros de água
Escrito pela empresa
AquAid Water Coolers is one of the leading suppliers of water coolers, water dispensers, hot water boilers and water to the U.K., donating to charities as we supply. We offer a wide range of high-quality bottle fed, mains fed water coolers, water boilers, water fountains and Instant Taps to numerous industries across the U.K. With 23 branches nationwide, supplying more than 40,000 customers, we remain committed to the consistent provision of our very best in all aspects of our business to our valued customers.
Informações de contacto
10 Kings Court, Willie Snaith Road, Newmarket, Suffolk, England, CB8 7SG, Newmarket, Reino Unido
- 0800 772 3003
- info@aquaidwatercoolers.co.uk
- aquaidwatercoolers.co.uk
4,8
Excelente
343 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Super service
This company have proven to be helpful, friendly and rapid in their responses. The staff are always ready to do what is needed and I would like to single out OMS for praise as he definitely is one of the best of a very good team.
2 de outubro de 2026
Opinião espontânea
Great work from AquaAid
Stephen Wilkinson done an excellent job installing our new water cooler at our office.
He went above and beyond when it wasn’t an easy job to make sure it looks great and we have great tasting water in our office now.
6 de outubro de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Thanks very much, Steven, for taking the time to share your experience.
We're delighted to hear that Stephen went above and beyond to get your new water cooler installed, particularly when the job wasn't straightforward. It's great to know he's left you with a smart-looking installation and great-tasting water in the office! We'll be sure to pass your comments on to him. Thanks again for the excellent review - we really appreciate it.
Excellent Service
We have used AquAid, on a national level, for some time now and always receive excellent, efficient service.
Our account manager, Richard Power, is particularly helpful co-ordinating our orders and deliveries.
5 de outubro de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Hi, Jayne. Thank you for such a great review. We truly value and appreciate your continued support of AquAid.
It's fantastic to hear that you've consistently received excellent, efficient service across your national operations. We're particularly pleased that Richard Power has been so helpful in co-ordinating your orders and deliveries. We'll be sure to pass your comments on to him.
Thanks again, very much.
These are a fabulous company.
These are a fabulous company.
The customer service is excellent, their work is efficient and they have really competitive pricing.
Having had quite a difficult experience with the previous suppliers, Aquaid have been the dream.
1 de outubro de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Hi, Jo.
Providing our best in terms of products and service is at the core of what we do and we constantly strive to uphold these standards.
Receiving acknowledgement from a satisfied customer is so welcome. We're absolutely delighted to read your comments. Thank you, very much.
Paul Hill
Paul Hill, from the Liverpool was brilliant. He went above and beyond to get the water machine working. Even helped clear the blockage in a pipe. He's even gave me a solution to our problem we are having at work with the water machine. I would recommend him to sort all the water machines in your business. Thanks very much Paul 👍
29 de setembro de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Thank you, Mark! We really appreciate you taking the time to rate and review us. We're also thrilled to know that Paul met and exceeded all your expectations with repairing and providing solutions for your water machines. We will make sure to pass what you've said onto him. Thanks again!
Delivery driver was very informative…
Delivery driver was very informative and helped me decide which unit would be best for me. He has suggested a different unit which would be more suitable. It would save time and money and this has saved me a lot of effort because of his experience he was very helpful.
25 de setembro de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Hi Roberta. We really appreciate you taking the time to write up such a kind and detailed review - thank you, very much. We're also delighted to know that our delivery driver has helped save you time, effort and money in guiding you with what unit would best fit your requirements - we're genuinely so pleased for you.
We'd really like to be able to pass your comments on to the delivery driver - so, if you wouldn't mind letting us have the driver's name and/or your post code - it would be most helpful. If not, we understand. Thanks again.
Lovely delivery staff
Lovely delivery staff - shout out to Shah!
9 de setembro de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Shah gets the shout-out! 😊
Thanks very much, Think FM, for taking the time to leave us a review. We're delighted to hear that Shah has made such a good impression – we'll be sure to pass your comments on to him.
We really appreciate your support, and we're sure Shah will be pleased to know he's been singled out for some well-deserved praise.
I would highly recommend Aquaid
We have been using AquAid for the past 5 years and have never been let down by them. They provide a reliable, competitive, no fuss ordering and delivery service. I would highly recommend them to anyone thinking about getting a water cooler as "Every bottle you buy helps transform lives" Supporting Christian Aid and The Africa Trust. Delivery service is second to none.
9 de setembro de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Hi, Gail. Five years without being let down is a pretty good endorsement! Thank you for such a fantastic review and for your continued support.
It's great to hear that you've found our ordering and delivery service competitive, reliable and, importantly, no fuss. We're also really pleased that the AquAid initiative with Christian Aid and The Africa Trust is something you value as part of your relationship with us. And we're certainly not going to argue with “second to none” when it comes to our delivery service.
We really appreciate the recommendation and look forward to continuing to provide the same top-notch service for many more years.
Highly recommended Engineer.
Cristian came in today to install water dispenser. Told us everything we needed to know. Very professional and hardworking. Top guy, highly recommended.
7 de setembro de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
A top service review for Cristian! Thanks very much, Elton – we really appreciate you taking the time to share your experience.
We're delighted to hear that Cristian was professional and hardworking and took the time to explain everything you needed to know about your new water dispenser. We'll be sure to pass your comments on to him; I'm sure he'll be pleased to know his work was so appreciated.
Thanks again for the recommendation, Elton.
Great service from Dartford AquAid
We’ve been with AquAid Dartford for the past two years and have always been really happy with the service. Deliveries are reliable, everything is handled efficiently, and the team are always friendly and helpful.
A special mention to Andy, our delivery driver, who is always friendly, helpful and a pleasure to deal with. He’s a real credit to the team.
We look forward to many more years with AquAid. Great service all round Thank you!
1 de setembro de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Thank you for the stellar review, JB. It’s great to hear you’ve been so happy with the service from AquAid Dartford over the past two years, particularly the reliable deliveries and efficient service from the team.
And a special thank you for your wonderful comments about Andy. We’ll be sure to pass them on – it’s great to hear he’s such a pleasure to deal with and a real credit to the team. We look forward to continuing to provide the same great service for many more years to come.
Christian the engineer was a thorough…
Christian the engineer was a thorough professional, fitted all new water fountains and new plumbing and took away all the old fountains and rubbish. Highly recommended company with an excellent workforce. A pleasure to do business with, 10 out of 10.
27 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Thank you for taking the time to write a review, Andy - and a fantastic one at that!
We're so pleased to hear that Cristian provided such a professional service, from fitting your new water fountains and plumbing to taking away the old equipment and rubbish. We’re also delighted to hear you found the whole experience a pleasure and we truly appreciate the 10 out of 10 rating! We’ll be sure to pass your comments on to Cristian and the team.
The man that delivered the waters was shah
The man that delivered the waters was so nice and so helpful, also taught me a trick on how to save room with storage of the waters. Would recommend shah to everyone
28 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Hi, Matilda. Thank you for the great review - we really appreciate it. It’s fantastic to hear that you found our delivery driver so friendly and helpful and that his storage tip has helped you make better use of the space you have. We’ll be sure to pass your comments on to him. Thanks again for recommending AquAid!
Flowserve Alloa Installation
We had seven new hot water boilers fitted by Stephen Wilkinson and Attilla, and we couldn’t have been happier with the service we received.
From Holly Fairlie’s support in getting everything organised, right through to the installation itself, the whole process was excellent. Holly, Stephen and Attilla worked professionally and, importantly, safely throughout.
I genuinely couldn’t speak highly enough of the service provided and would have no hesitation in recommending them.
27 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Thanks for such a fantastic review, Craig – we really appreciate you taking the time to share it.
It's brilliant to hear how pleased you were with the installation of your new hot water boilers and that the whole process, from Holly's support in getting everything organised, through to the installation by Stephen and Attilla, went so smoothly. Professionalism and safety are hugely important to us, so it's particularly pleasing to know both were evident throughout the installation.
We'll make sure Holly, Stephen and Attilla see your comments. To say you couldn't speak highly enough of the service and would have no hesitation in recommending us is a fantastic endorsement. Thank you again, Craig – we look forward to a long and successful relationship with you and your organisation.
The guy OMS was doing a professional…
The guy OMS was doing a professional and responsible job.
26 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
We're so pleased to hear so, James - thanks very much for taking the time to leave a review - we really appreciate it. We'll be sure to pass your comments on to Oms. Thanks again.
Stephen Wilkinson was very helpful
Stephen Wilkinson was very helpful, informative and organised our water coolers in a tidy and professional manner. Excellent service 5/5
25 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Hi Thomas. Thank you so much for your 5/5 service review.
We're delighted to hear that Stephen was helpful and informative and that he left your water coolers organised in such a tidy and professional manner. We'll be sure to pass your kind comments on to him – he'll be pleased to know his work was so appreciated.
It's great to have such positive feedback about the service you've received and we really appreciate your support.
Water fixed.
Friendly bloke sorted everything quick and efficiently.
25 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Sometimes, a shorter review can say a lot and yours certainly did, George - thanks very much.
We're pleased to hear that our engineer was able to get everything sorted quickly and efficiently, while keeping things friendly along the way. It's great to know you were happy with the service.
We really appreciate you taking the time to share your experience and we're pleased we could get your water back up and running without any fuss.
Lee was so helpful today
Lee was so helpful today. I hijacked him during his visit to chase up my installation date of our 3 new fountains; he got on the phone and chased this for me; what a great guy giving super service! Thanks Lee!
25 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Thank you for your lovely review, G. Wicks - we really appreciate it.
It sounds as though Lee was only meant to be there for one job but ended up helping with another! We're really pleased he was able to make that call and chase up the installation date for your three new fountains while he was with you. That's certainly what we call going the extra mile.
We'll make sure he sees your comments – we're sure he'll be pleased to know his help was so appreciated. Thank you again for taking the time to leave a review.
Fitting of plumbed in water coolers
Oms our fitter was first class,
He knew what I wanted and was helpful with advice.
I would highly recommend him and will definitely ask for him in any further jobs needed.
24 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Hi Simon. Thank you for taking the time to leave such a great review.
It's fantastic to hear that Oms understood exactly what you wanted and was able to offer helpful advice along the way. We'll be sure to pass your comments on to him – knowing you'd specifically ask for him again is a great compliment.
Thank you for recommending him and for choosing AquAid. We look forward to working with you again when the need arises.
Engineer Oms was fantastic
Engineer Oms was fantastic. Had a really can do attitude and was very professional during install and in checking all were working. Very happy with service and aquaid as a whole
21 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Hi Daniel. Thank you so much for your fantastic review.
We're delighted to hear that Oms made such a great impression, from his can-do attitude and professional approach during the installation to making sure everything was working as it should. That's exactly the level of service we aim to provide.
It's also wonderful to know you're so happy with AquAid as a whole. We really appreciate your support and look forward to continuing to provide you with the same great service.
Water Machine Cleaning
Lee was very thorough and a nice polite person
20 de agosto de 2026
Opinião espontânea
Resposta da AquAid Water Coolers
Thanks for the great, succinct review, Karl - we appreciate you taking the time to share your experience.
We're really pleased to hear that Lee was so thorough when cleaning your water machine and that you found him polite and pleasant to deal with. We'll be sure to pass your comments on to him – I'm sure he'll appreciate the feedback.
We really value your support - thanks again.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.