Ardene Opiniões 

I ordered multiple things from their website and a few days went by so I was under the assumption my order was already shipped. However, I received an email saying that two items were unavailable and I was being refunded. I was so disappointed. How could I purchase items that were sold out? It feels like a scam. Now I have to check my account daily to see if I am actually refunded for the shirts and hope they don’t charge me for shipping since it’s under the free shipping amount now. I reached out to customer service who told me to look at the Terms & Conditions on their website. Purchasing sold out items, getting notified days later, still waiting on a refund, and a lackluster response from their customer service department—it’s a miracle they’re a functioning business. This had never happened to me and is just annoying to deal with.

I bought a pair of Madesoft Fleece Straight leg sweatpants, and the quality is extremely poor. The way the inseam was sewed it didn't sew enough of the material so after 7 days and after 2 wears there is a gaping hole and if i were to sew it or take it to the seamstress it will look lopsided. I called the store and was told that they could only help me if i had the original tags....Let me ask you who buys clothes and keeps all the tags expecting the clothes they buy from Ardene to start falling apart after 7 days. Well, if this is the kind of customer service they provide than i will never step foot in their store again. It just so happens that i found the original tags in my garbage bin but doubt i will be buying anything from there ever again

This is one of the dodgiest and worst websites I’ve ever bought from in my life!
The phone number they listed is always busy.
I’ve sent nearly ten emails and no one has replied.
They don’t respond to anyone, and their return policy is completely shut down and a lie.
The quality of the items they sell (which are also very expensive) is completely different from what they advertise on their website.
The people behind this website are extremely unprofessional and scammers.
I bought three items (two T-shirts and one jacket) at a high price.
As soon as I saw the quality and the size, I wanted to exchange them but they have neither a contact number nor do they reply to emails.

I went to Scarborough Town Center today and shopped at Ardene. The store clerk was clearly distracted by counting the security tags she didn’t notice I was standing there. Then I paid for my items and she didn’t even take the security tag off my skirt and I am now home. Now I have to go back.

I’ve never seen anyone be singled out amongst others at a pool and asked for an ID while peacefully swimming with their children, but Arden Collection has made this a reality. Allowing employees to wrongly discriminate against tenants is disgusting, and lacks professionalism and basic human decency.

I STRONGLY urge anyone looking to house themselves here to reconsider their decision.

A hub for racists….trying people badly and asking id from kids that are swimming

Sent me an email out of the blue thanking me for my purchase... I've never made one nor heard of them before so they are obviously sending out spam

I ordered a swim top and bottom - 2 hours later they sent me an email saying the bottoms are not available so i called to cancel - they refused. They are totally not legit. Now I have to deal with this. They are crooks!! They charge $10 for s/h which is not refundable and payment to return. UGH

Order was returned without notice. I called to follow up and they said they had an issue with my apartment number. They did not call me to confirm or follow up on this issue. They simply returned it with no explanation.

Bonjour,gros manque d'information
J'ai passé une commande de 165€99
Et aucune réponse, aucune nouvelle ce qui est inquiétant vu la somme!!!!
Mon numéro de suivis est inexistant
A6400021439
Merci de votre compréhension

I went to the Ardene store at Portage Avenue Winnipeg Manitoba, because I was billed for an item that was never given to me. The ladies who attended to me were extremely wonderful, very courteous and pleasant. Their names are Shanelle and Makayla. Very pleasant individuals and deserve to be promoted.

Ardene's at The Bay Centre in Vic., B.C. is spacious and kept very clean, always well stocked with a beautiful assortment of costume jewelry, accessories and very fashionable clothes at an affordable price. Yash; the manager is very kind, helpful and knowledgable; the staff more than willing to assist also.

We had a very bad experience with your South Common Location in Edmonton with the manager and staff. We were paying in cash, teaching my daughter on how to spend her birthday money wisely. I did let the staff know the reason why we need to do that and I understand that if they are short on cash that i had to pay another way. But still the manager or the one who was in charge made this comment in front of my daughter “Let this be a lesson for you too that not all establishment have that kind of change”. I mean she can watch her tone next time, especially in front of kids shopping around with their parents. It was her birthday today, too bad she had to experience that kind of customer service

The manager Linh Collins at the Chilliwack BC location is a horrible person to work for as an employee.
Linh continues to be perceived as a bully with a negative attitude and treats staff disgracefully.
She has proven herself to be extremely unprofessional and talks sh@t about staff behind their backs amongst other employees and continues to breach confidentiality by disclosing personal information about employees.
Even after a lengthy email to head office, nothing has been done to make adjustments.
Staff refuse to come forward in fear for their jobs.
Arden should be ashamed of themselves for promoting such a distasteful representation of their company.

Terrible customer service on support. Like talking to a child who ignores what you say and just keeps talking about what they want. Also, choosing a shipping company that is CONSTANTLY on strike and is known for lost parcels, unreasonable delays is just a cheap cop out of taking money from customers expecting bare minimum results. Charging shipping for items lost with no updates for over 2 weeks and then making them wait over another two weeks to start an investigation… and then not respond . HORRIBLE MONEY HUNGRY SAVAGES.

Poor customer service and very easy to loose your money using this platform . Quick VIP has been the remedy so far .

ARKES LONDON, are RIP off merchants they send FAKE goods & will not let you return things instead they offer a reduction DON'T DEAL with this Company they're FAKE FAKE FAKE & should not be able to sell anything 😤🤠 COWBOYS.

J’ai effectué une commande chez Ardene lundi pour une livraison initialement prévue jeudi, je n’ai aucune nouvelle de ma commande et je n’ai même pas reçu de mail de confirmation. Lorsque je veux suivre la commande avec mon numéro sur leur site celui-ci ne trouve rien ….

Deceptive stocking practices, incompetent and lazy customer service, inability to reach anyone who will care or help when they cancel your order because the item wasn’t in stock. Unethical practices, 0 quality, horrible customer service employees.

I love that Ardene offers some natural fibres at an affordable price. But they have got to be more efficient if they want to thrive. Their website is constantly laggy and could be better optimized. App is the same. I get loading errors frequently, I can't even checkout because my bag can't be recovered. Also, shipping is really slow for this day & age, as well as for being local to Montreal, you would think it'd be quicker. Takes over a week just for it to ship.