Changing my car and picking up the new one in the afternoon so needed to sort my insurance very quickly. Phoned, wasn’t kept on hold for ages, lovely helpful lady, Sue, sorted it all out and the email... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Wanted to allow a small amount of business use on the car insurance. The staff member I spoke to was very helpful but the change was best made online to avoid an admin fee. Did this and cover was exte... Ver mais
A empresa respondeu
The whole proceedings went like clockwork, considering im useless on key board. It would have been easier with the old fashioned way talking to an agent,but the way of the world dictates we use... Ver mais
A empresa respondeu
Terrible service for Home Emergency cover. Our boiler has been out of order for 4 days due to a leak and they are unable to take any action because "the plumber is not answering his phone". They wo... Ver mais
Informações sobre a empresa
- Agência de seguros
- Companhia de seguros de automóveis
- Companhia de seguros empresariais
- Companhia de seguros de habitação
- Companhia de seguros
- Companhia de seguros de senhorio
- Companhia de seguros de viagem
Sobre AXA UK Car and Home
Escrito pela empresa
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteInformações de contacto
Reino Unido
- www.axa.co.uk
4,4
Excelente
29 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Todos os idiomas
Everything is so simple to do
16 de março de 2026
Resposta da AXA UK Car and Home
Hi Gareth,
We're happy to hear that our system is simple for you to use. Thank you for taking the time to leave us a positive review!
Have a great day!
Keyrthigan
AXA Customer Service Team
Fairly easy process…
Straight forward change of vehicle details & breakdown service
19 de março de 2026
Resposta da AXA UK Car and Home
Hi Karen,
We're happy to hear that changing your car and using our breakdown service was straightforward. Thank you for your positive feedback.
Have a great day!
Keyrthigan
AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi Ms Rice,
We're glad to hear that our agent was knowledgeable and helpful to you. We appreciate your positive feedback.
Have a great day!
Keyrthigan
AXA Customer Service Team
Easy to get a favourable quote on line…
Easy to get a favourable quote on line all sorted and gone with the car quote
16 de março de 2026
Resposta da AXA UK Car and Home
Hi Patricia,
We're happy to hear that you found it easy to get a great car quote online. Thank you for your positive feedback!
Have a great day!
Keyrthigan
Lloyds Bank Motor Insurance/AXA Customer Service Team
You were quick to answe and explained…
You were quick to answe and explained everything
20 de março de 2026
Resposta da AXA UK Car and Home
Hi Yvonne,
We're happy to hear that you found our response quick and helpful. Thank you for your positive feedback.
Have a great day!
Keyrthigan
AXA Customer Service Team
Site was easy to navigate no hard…
Site was easy to navigate no hard questions aii in all very happy with the resault very competitive price considering my age.
17 de março de 2026
Resposta da AXA UK Car and Home
Hi Kenneth,
We're delighted to hear that the site was easy to navigate and you're happy with the outcome. We appreciate your feedback regarding our competitive pricing as well.
Have a great day!
Keyrthigan
AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi Roy,
We're happy to hear that our staff provided an excellent service for you. We appreciate you taking the time to share your feedback.
Have a great day!
Keyrthigan
AXA Customer Service Team
Great insurance company
Great insurance company I have my house and car insured with this company. I am very satisfied.
20 de março de 2026
Resposta da AXA UK Car and Home
Hi Piotr,
We're happy to hear that you are satisfied with your house and car insurance policies. Thank you for sharing your positive experience with us!
Have a great day!
Keyrthigan
AXA Customer Service Team
ery helpful knew exactly what to do…
Very helpful knew exactly what to do very knowledgeable just a really good experience altogether thanks
17 de março de 2026
Resposta da AXA UK Car and Home
Hi Richard,
We're glad to hear that we were efficient and managed to resolve your query as well. Thank you for the positive feedback!
Have a great day!
Keyrthigan
Lloyds Bank Motor Insurance/AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi Alan,
We're happy to hear that the information provided was straightforward for you and met your expectations as well. Thank you for the positive feedback!
Have a great day!
Keyrthigan
AXA Customer Service Team
Easy even for the non computer geeks
9 de março de 2026
Resposta da AXA UK Car and Home
Hi Norman,
We're happy our system is easy to use, even if you're not very familiar with computers. Thanks for your positive feedback; we appreciate it!
Chloe
AXA Customer Service Team
Came up with a quotation very quickly
Came up with a quotation very quickly - much better value than company I am with at the moment.
17 de março de 2026
Resposta da AXA UK Car and Home
Hi,
We're happy to hear that you received a prompt quotation and found our value better than your current provider. Thank you for your positive feedback!
Chloe
AXA Customer Service Team
Customer adviser very helpful and…
Customer adviser very helpful and understanding
17 de março de 2026
Resposta da AXA UK Car and Home
Hi,
We're happy to hear that the adviser was helpful and understanding. We appreciate you taking the time to share your positive experience with us.
Chloe
AXA Customer Service Team
Everything was simple and easy to do.
17 de março de 2026
Resposta da AXA UK Car and Home
Hi,
We're happy to hear that your experience was simple and easy. Thank you for your positive feedback; we appreciate it.
Chloe
AXA Customer Service Team
Alteration of cover - Wanted to allow a small amount of…
Wanted to allow a small amount of business use on the car insurance. The staff member I spoke to was very helpful but the change was best made online to avoid an admin fee. Did this and cover was extended for the few remaining months of the cover period for no charge, which was great.
17 de março de 2026
Resposta da AXA UK Car and Home
Hi Martin,
We appreciate you sharing your experience. We're happy to hear that our staff member was helpful and that you were able to extend your cover without any extra charges. Thank you for your positive feedback.
Chloe
AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi,
We're happy to hear that you've had a very good experience with us for many years. We appreciate you being a loyal customer and sharing your feedback.
Chloe
AXA Customer Service Team
Very easy to navigate their web pages
Very easy to navigate their web pages, always professional and think of the customer. I would highly recommend AXA
19 de março de 2026
Resposta da AXA UK Car and Home
Hi Ian,
We appreciate you taking the time to share your thoughts. We're happy to hear that you found our website easy to use and that you had a positive experience with us.
Chloe
AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi,
We're happy to hear that you found a great car insurance offer. Thank you for sharing your positive experience with us!
Chloe
AXA Customer Service Team
Very easy and quick to do online
Very easy and quick to do online, competitive pricing.
20 de março de 2026
Resposta da AXA UK Car and Home
Hi John,
We appreciate you taking the time to leave us a review. We're happy you found our online process easy and quick, with competitive pricing.
Chloe
AXA Customer Service Team
Lady I spoke with helped me with…
Lady I spoke with helped me with everything made it an easy process
16 de março de 2026
Resposta da AXA UK Car and Home
Hi Bill,
We appreciate you taking the time to share your feedback. We're so glad to hear that you had a positive experience and that our colleague made the process easy.
Chloe
AXA Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.