AXA UK Car and Home Opiniões 29 284

AXA never disappoints, made our building and contents house move less stressful.

Thank you

Had to amend my policy as had changed vehicle. So quick and easy to do it online. Saved me £25 by not having to speak to an advisor.

Having tri to contact AXA regarding possible fraud it's impossible to obtain a speedy response, I don't know what's happening regarding motor insurance renewal payment.

Do not buy insurance through this company!!!!
We had an accident in our motor home back in January. We were told it was a right off and thought this would be settled quickly so we could get a similar one before the prices shoot up Eastertime. Well my son has broken up and now we can’t go anywhere. It say’s clearly settlements 3-5 days it’s now been 2 months and between them and co part No one and I mean No one has a clue when it’s going to be settled. Bloody awful!!!!!!

Avoid AXA: Negligent, Defamatory, and Biased Service

I had a terrible experience with AXA after an accident where I was the victim. Despite providing full dashcam footage and third-party details, AXA ignored my evidence and sided with the at-fault driver. Without my knowledge, they recorded the accident as my fault in their database, which I only discovered a year later through a new insurer.

It took weeks of back-and-forth and a three-way conference call where I had to threaten legal action for defamation before they finally corrected their records. Their refusal to look at clear evidence and their lack of transparency was appalling. I strongly believe their decision-making was fueled by bias and a complete lack of professional integrity. I would never recommend this company to anyone.

This incident happened on 05/04/24 and was stated as my fault on their database, and another on 21/07/24 was stated as my fault. They brought their accident repair mechanic to fix my car. only for the mechanic to paint the car and bring it back after 7 days without fixing the car. I made another complaint, and the mechanic came back to pick the car up again to fix it.

ABSOLUTELY TERRIBLE INSURANCE COMPANY.

Changing my car and picking up the new one in the afternoon so needed to sort my insurance very quickly. Phoned, wasn’t kept on hold for ages, lovely helpful lady, Sue, sorted it all out and the emails confirming came quickly and I was able to pick up the car. Very satisfied, thank you.

A very quick response received by email and great understanding and help offered. I was also offered a reasonable quotation which I am very happy about.

I am with axa for almost more then year now have two cars insured with them best price best service ever

So easy to use the service on line

easily changed vehicle covered on line on the day requested, refund made very quickly and change made at zero cost.

Very quick and easy great price and all done online so saving the trees love them

Easy to access and understand with great customer support throughout.

Terrible service for Home Emergency cover. Our boiler has been out of order for 4 days due to a leak and they are unable to take any action because "the plumber is not answering his phone". They won't even let me use my own plumber because if I do so "I'm unlikely to be reimbursed". Also they do not have Home Emergency cover on weekends! Their Home Emergency team only work Monday to Friday so now that it's Saturday they refuse to even talk to me about the issue as their "weekend team" can only take messages. They have spent 4 DAYS trying to call their plumber (The Heating Guys, Hampshire) and still refuse to allocate a different plumber.
Appalling service.
Case reference: 0426F35616

Easy to use. Swapping car over all done on line gave instant cost of changes and new documents available within 10 minutes.

Took out my policy after comparing all the rest. It came out the lowest price with lots of extra items included.

Reasonable price. Good cover. Easy to access.

So easy to change my policy and no fees either, win win

Website is so easy to use and navigate around and no admin fees for making changes to your policy