Changing my car and picking up the new one in the afternoon so needed to sort my insurance very quickly. Phoned, wasn’t kept on hold for ages, lovely helpful lady, Sue, sorted it all out and the email... Ver mais
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Leia as opiniões dos outros
Wanted to allow a small amount of business use on the car insurance. The staff member I spoke to was very helpful but the change was best made online to avoid an admin fee. Did this and cover was exte... Ver mais
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The whole proceedings went like clockwork, considering im useless on key board. It would have been easier with the old fashioned way talking to an agent,but the way of the world dictates we use... Ver mais
A empresa respondeu
Terrible service for Home Emergency cover. Our boiler has been out of order for 4 days due to a leak and they are unable to take any action because "the plumber is not answering his phone". They wo... Ver mais
Informações sobre a empresa
- Agência de seguros
- Companhia de seguros de automóveis
- Companhia de seguros empresariais
- Companhia de seguros de habitação
- Companhia de seguros
- Companhia de seguros de senhorio
- Companhia de seguros de viagem
Sobre AXA UK Car and Home
Escrito pela empresa
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteInformações de contacto
Reino Unido
- www.axa.co.uk
4,4
Excelente
29 mil opiniões
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Todos os idiomas
Excellent Service
20 de março de 2026
Resposta da AXA UK Car and Home
Hi Mick,
Thank you for your kind review, we're glad to hear that you're pleased with our excellent service.
Chloe
AXA Customer Service Team
Prefer talking to someone hate computers
Prefer talking to someone hate computers
16 de março de 2026
Resposta da AXA UK Car and Home
Mr Wingren,
We appreciate your feedback. We are sorry you prefer speaking with someone directly, you are welcome to speak to our Help Team on 0330 024 1158. They're available Monday to Friday 8am - 8pm and Saturday 9am to 5pm.
We will explore ways to improve accessibility.
Chloe
AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi,
We appreciate you taking the time to share your feedback with us. We're so glad that you found our website easy to use and were happy with the price.
Chloe
AXA Customer Service Team
Poor customer service
Poor customer service, I took a new house insurance policy out, I cancelled the policy before the start date simply because of customer service attitudes.
18 de março de 2026
Resposta da AXA UK Car and Home
Hi Mick,
We regret that our service led you to cancel your new policy before its start date. We appreciate your feedback and will address your customer service concerns.
Chloe
AXA Customer Service Team
Changed my insurance for a new car over…
Changed my insurance for a new car over the phone. A swift operation with a very helpful AXA handler.
16 de março de 2026
Resposta da AXA UK Car and Home
Hi Rodger,
We're happy to hear that changing your car insurance was a swift process. We're glad our team member was helpful during the phone call. Thank you for your positive feedback.
Chloe
AXA Customer Service Team
A good experience
All good and easy to do online. The helpline was also good with a query I had.
12 de março de 2026
Resposta da AXA UK Car and Home
Hi Paul,
We're happy to hear that you had a positive online experience and that our helpline was helpful with your question. We appreciate you sharing your feedback!
Chloe
AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi Mr Nuttall,
We're happy to hear that updating the policy was easy. Thank you for your positive feedback; we appreciate it.
Chloe
AXA Customer Service Team
If i could give no stars i would
If i could give no stars i would, but it wont let me !!!!!
Had an accident which wasnt my fault , got a settlement figure , accepted this and when the money was recieved cancelled the DD for car payments …… only to discover from getting an arrears letter for 3 months missed payments from the finance company that AXA hadnt paid them despite the money was there to pay them…… AXA admitted it was their fault that the settlement wasnt paid 3 months previous die yo an error on their part but are saying I am liable for the arrears…… i have NEVER been in arrears in my life and i cancelled the direct debit as the settlement was
made as the car was written off . So i now have to pay near £600 because of THEIR mistake ….. i am disgusted….. a HUGE company like this, who i have been contacting for months and admitted liability for the arrears being their fault to now saying, no its my responsiblity to pay it. Be very careful when using this company as they clearly lie and EVEN when its in black and white admitting liability, they turn it round to making me pay. Told to go to the ombudsman if i wasnt happy……. Shocking customer service
19 de março de 2026
Opinião espontânea
Resposta da AXA UK Car and Home
Hi,
I'm very sorry to hear you've had such a bad experience with our Claims Team. I've sent a request for more details from you so I'm able to log your complaint and make sure this is looked into by the relevant department.
I look forward to hearing from you.
David
AXA Insurance Customer Service Team Member
I was Hapoy with policy until I change…
I was Hapoy with policy until I change the car
Policy for new new car was too much more expensive about the other company offer for my.
I have to cancel the policy for my old car were I been charged £52.50 but they don’t give you any refund when you are pay you policy for the whole month or year
Useles just taken people hard earned money
10 de março de 2026
Opinião espontânea
Resposta da AXA UK Car and Home
We appreciate your feedback and we're sorry to hear about the price increase. Please send over the details that have been requested and I'll take a closer look into this for you.
Katie
AXA Customer Service Team
Friendly professional team on the ball
26 de fevereiro de 2026
Resposta da AXA UK Car and Home
We're happy to hear that you found our team friendly and professional. Thank you for your positive feedback; we appreciate it!
Katie
AXA Customer Service Team
Worst insurance company ever
Had the misfortune of getting insurance from axa but through a broker One Protect WHAT A BIG MISTAKE ..
I had 14 weeks left on policy but axa wouldn't insure my brand new car for some reason .. I thought i would just pay extra for the 14 weeks. NO ...and told that my insurance was nil and void ...I lost 14 weeks no refund....
DISGUSTING AXA. Shame on you...
18 de março de 2026
Opinião espontânea
Resposta da AXA UK Car and Home
We appreciate your feedback and we're very sorry to hear about your experience. Please send over the details that have been requested and I'll take a closer look into this for you.
Katie
AXA Customer Service Team
Informed company of bump in car. Polite, efficient and acted immediately.
Long term user of AXA car insurance and other policies
28 de fevereiro de 2026
Resposta da AXA UK Car and Home
We appreciate your continued trust in our car insurance and other policies. Thank you for taking the time to share your positive experience!
Katie
AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi Simon,
We appreciate your feedback and are glad to know we could assist you in finding better car insurance options to meet your needs.
David
AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi Chris,
We appreciate you taking the time to share your feedback! We're happy that the setup was easy and that you feel it's a good value.
Nicola
AXA Customer Service Team
Very poor claims handling
I have a significant damp problem under my kitchen floor. Prior experience made me suspect a water pipe leak under the kitchen floor. Contacted AXA on 23rd February 2026, they said to get my own plumber in to identify the problem and then do a video call to assess the damage. Turns out it wasn't a water pipe, but actually a drainage issue (a second report from a drains specialist) sumbitted both reports to AXA, who then decided to send their own drainage people (DASA) to assess (would have saved £1000 if they had done that in the first place). After initial inspection from DASA (which seemed to have identified the problem), they then inexplicably sent a water guy to check for pipe leaks (which we already knew we didn't have), he didn't think he should have been there either. This last visit was on 5the March, since then there have been zero updates, I have spoken with AXA who said they are still waiting for a technical report from DASA. I phoned again today and was told I would get a callback before 5 (still waiting). The drain problem is still not fixed as I have been waiting for the claim to be resolved, so rising damp is getting worse. Looks like I'll have to just get it fixed myself and hope I get reimbursed later.
23 de fevereiro de 2026
Opinião espontânea
Resposta da AXA UK Car and Home
Hi,
I'm sorry to hear you've had a poor experience with our Claims Team. I've sent you a request for some further details so I'm able to locate your policy and log your complaint.
I look forward to hearing from you.
David
AXA Customer Service Team
Rip off !!!
Looking for a cheaper home and contents insurance and spoke with AXA
After a 30min telephone conversation , they quoted me £2000 .my current provider quoted for renewal £444, I don't have any thing odd/unusual about my property so I don't know what AXA are charging £1600 more for ?
160326, received a reply from AXA and obviously they are defending the outrageous price quote.
However they ended their reply with
'Thanks for choosing us to look after your car'
CAR!!!
Their ridiculous quote is for my home (which is stated. In the above) NOT car.
!!!!!!!!!!
14 de março de 2026
Opinião espontânea
Resposta da AXA UK Car and Home
Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it.
I'm sorry to hear that you haven't found our price to be as competitive this time around.
When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price.
There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can.
I've included some more info below, which I hope will help and I'll also ensure that your feedback is logged:
https://www.axa.co.uk/home-insurance/premiums/#reasons-why-your-premium-could-change
Thanks for choosing us to look after your car.
Take care & enjoy your day
Kim - AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi Rob!
Thanks so much for taking the time to leave your fab feedback.
You know where we are if you need anything in the future 😊
Kim
AXA Customer Service Team
Resposta da AXA UK Car and Home
Hi Ann,
We're happy to hear that you find our documents easily accessible. Thank you for your positive feedback; it means a lot to us.
Kim
AXA Customer Service Team
It was nice to speak to a real person…
It was nice to speak to a real person who was very efficient and my problem was solved easily.
2 de março de 2026
Resposta da AXA UK Car and Home
Hi Lynn,
We're happy to hear that you connected with one of our team members and that your issue was resolved quickly. Thank you for your positive feedback!
Kim
AXA Customer Service Team
Great simple and easy website
11 de março de 2026
Resposta da AXA UK Car and Home
Hi Angela,
We're happy to hear that our website is simple and easy for you to use. Thank you for your positive feedback; we appreciate it!
Kim
AXA Customer Service Team
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