Changing my car and picking up the new one in the afternoon so needed to sort my insurance very quickly. Phoned, wasn’t kept on hold for ages, lovely helpful lady, Sue, sorted it all out and the email... Ver mais
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Leia as opiniões dos outros
Wanted to allow a small amount of business use on the car insurance. The staff member I spoke to was very helpful but the change was best made online to avoid an admin fee. Did this and cover was exte... Ver mais
A empresa respondeu
The whole proceedings went like clockwork, considering im useless on key board. It would have been easier with the old fashioned way talking to an agent,but the way of the world dictates we use... Ver mais
A empresa respondeu
Terrible service for Home Emergency cover. Our boiler has been out of order for 4 days due to a leak and they are unable to take any action because "the plumber is not answering his phone". They wo... Ver mais
Informações sobre a empresa
- Agência de seguros
- Companhia de seguros de automóveis
- Companhia de seguros empresariais
- Companhia de seguros de habitação
- Companhia de seguros
- Companhia de seguros de senhorio
- Companhia de seguros de viagem
Sobre AXA UK Car and Home
Escrito pela empresa
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteInformações de contacto
Reino Unido
- www.axa.co.uk
4,4
Excelente
29 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Todos os idiomas
The staff answering the phone were…
The staff answering the phone were knowledgeable and helpful in dealing with my enquiry and making sure all my needs were met.
17 de fevereiro de 2026
Resposta da AXA UK Car and Home
Hi Deirdre,
We appreciate your positive feedback regarding the helpful and knowledgeable phone staff. We're happy to hear that your needs were met and that you had a great experience.
Kim
AXA Customer Service Team
Lovely young man who made changing our…
Lovely young man who made changing our car insurance really easy - I would highly recommend AXA Insurance - thanks!
11 de março de 2026
Resposta da AXA UK Car and Home
Hi Jennifer,
We're happy to hear that your car insurance change was made easy by our team. We appreciate your recommendation of AXA Insurance and thank you for your positive feedback!
Kim
AXA Customer Service Team
Easy good offer
13 de março de 2026
Resposta da AXA UK Car and Home
We're happy to hear that you're satisfied with the offer that was provided. Thank you for your review!
Katie,
AXA Customer Service Team
Needed to make an on the spot change…
Needed to make an on the spot change done very quickly with no problems Excellent
10 de março de 2026
Resposta da AXA UK Car and Home
We appreciate you sharing your excellent experience. We're so glad we could quickly make the change you needed without any issues.
Katie,
AXA Customer Service Team
Resposta da AXA UK Car and Home
We appreciate you letting us know that our process was easy and straightforward for you. Thank you for your positive feedback.
Katie,
AXA Customer Service Team
Straight forward instructions
Website easy to use, also the cost. As long as the service is as good as in previous years with other insurers, I'll be satisfied
13 de março de 2026
Resposta da AXA UK Car and Home
We're happy to hear that you found our website easy to use and were satisfied with the price. We appreciate your feedback and hope our service meets your expectations!
Katie,
AXA Customer Service Team
Insurance renewal and amendment.
My husband's car insurance was due, we had to make a small amendment to the existing policy. The call was answered promptly and all dealt with quickly and with a good price.
A pleasure to stay with AXA.
5 de março de 2026
Resposta da AXA UK Car and Home
We're happy to hear that your car insurance amendment was handled promptly and efficiently, and that you were pleased with the price. It's great to know you had a positive experience. Thank you for your feedback!
Katie,
AXA Customer Service Team
Resposta da AXA UK Car and Home
Thank you so much for your review! We're really pleased to hear about your positive experience.
Katie,
AXA Customer Service Team
Very easy and conveniente to use…
Very easy and conveniente to use website. Offered the product I wanted.
13 de março de 2026
Resposta da AXA UK Car and Home
We're happy to hear that our website was easy to use and offered the product you wanted. We appreciate you taking the time to leave us this positive feedback!
Katie,
AXA Customer Service Team
Changed car then updated insurance…
Changed car then updated insurance online.
Logged into online account easily found change car and completed quickly and easily .New insurance valid within minutes
A lot less hassle than anticipated thank you Axa
5 de março de 2026
Resposta da AXA UK Car and Home
We're really happy to hear that changing your car and updating your insurance online was quick and easy. We appreciate you letting us know that the process was less of a hassle than you anticipated. Thank you for your positive feedback!
Katie,
AXA Customer Service Team
Fantastic, friendly service
Phoned up and the chap on the phone was very helpful and talked me through how to do the changes myself online.
6 de março de 2026
Resposta da AXA UK Car and Home
We're really happy to hear that the support that was provided over the phone was helpful and you were guided through the online changes. We appreciate you taking the time to leave us feedback and we're sure that Andrew will also be happy to hear about this positive review!
Katie,
AXA Customer Service Team
GOOD AND MONEY SAVING
Very efficient and money saving/The cheapest insurance with no comparison.
My experienced with AXA is superb with no complaints.
Very excellent standard and am ready to refer other friends and family to AXA
13 de março de 2026
Resposta da AXA UK Car and Home
We appreciate you sharing your feedback! It's great to hear that you found our service efficient and cost-effective. We're so glad you had a superb experience and would recommend us to others.
Katie,
AXA Customer Service Team
Update policy via customer service
I had to phone to update my policy abd when I finally got through to a human person, they were very helpful and courteous and updated my policy with ease, excellent customer service
11 de março de 2026
Resposta da AXA UK Car and Home
Thank you so much for sharing your experience. We're happy to hear that Joanne was able to assist by updating your policy with ease and that our customer service was excellent and helpful to you!
Katie,
AXA Customer Service Team
Just very easy to navigate and to…
Just very easy to navigate and to complete the process without any hassle
12 de março de 2026
Resposta da AXA UK Car and Home
We appreciate you taking the time to share your feedback. We're happy to hear that you found the process straightforward and easy to complete without complications.
Katie,
AXA Customer Service Team
Multi car discount
Easy to sort out the additional insurance, the 15% multi car discount was a welcome surprise
9 de março de 2026
Resposta da AXA UK Car and Home
We're happy to hear that arranging your insurance was easy. It's great to know you appreciated the multi-car discount. Thank you for your positive feedback!
Katie,
AXA Customer Service Team
It was a quick quote
It was a quick quote, a much better one than I had before, and it was so easy so thank you very much.
7 de março de 2026
Resposta da AXA UK Car and Home
We're happy to hear that you received a better quote quickly and easily. We appreciate you taking the time to share your positive experience with us.
Katie,
AXA Customer Service Team
Resposta da AXA UK Car and Home
We're happy to hear that you found our car insurance prices competitive and the online process easy. Thank you for your positive feedback!
Katie,
AXA Customer Service Team
It was very fast to reach someone
It was very fast to reach someone, and he was happy to help.
12 de março de 2026
Resposta da AXA UK Car and Home
We appreciate you taking the time to share your feedback. We're so glad to hear that you connected with someone quickly and the service that was provided was helpful!
Katie,
AXA Customer Service Team
aftee buying new car
So easy to change car details when you change car. Recommend!
11 de março de 2026
Resposta da AXA UK Car and Home
We're happy to hear that changing your car details was so easy! We appreciate your recommendation and are grateful for your positive feedback.
Katie,
AXA Customer Service Team
good to used
6 de março de 2026
Resposta da AXA UK Car and Home
Thank you so much for your positive feedback, we're happy to hear that you've had a good experience!
Katie,
AXA Customer Service Team
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