I signed up for a second subscription after a trial subscription finished at the beginning of the year. We liked it initially but its been quite hit and miss and the last 3-4 magazines we have had hav... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We attended the BBC Good Food exhibition in June at the NEC and whilst mostly it was excellent, we were very disappointed with the food served in the subscribers restaurant area. My wife had the lamb... Ver mais
Took out a yearly subscription. Took a while for first magazine to arrive but enjoying receiving them now. Mainly use the app to find a recipe, very quick and easy and have enjoyed lots of different f... Ver mais
Wouldn't even give it one star but unable to rate as zero stars. Take weeks to answer give completely obscure answers or tell you there's an issue with no time resolution. Worst service I've ever expe... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Good Food has been the home cooks’ choice for over 35 years. It’s the UK’s most popular food media brand with goodfood.com reaching over 50 million users. Good Food is proud owner of the UK’s number one food website; a brilliant app, the UK's market-leading food magazine and digital edition; the UK’s largest food event – Good Food Show – and a hugely successful series of cookbooks. You can also learn with us and enjoy storytelling and recipes in our podcasts. Every recipe published by Good Food is thoroughly tested by the recipe development team. The brand offers more than just trusted recipe content; Good Food is the go-to destination for everything to do with food including health, meal planning, smart budgeting, family, drinks and reviews. Whether you’re looking for healthy recipes, how-to cook advice, kitchen gadget reviews, easy family recipes, budget meal plans and shopping lists, the latest foodie travel inspiration or the perfect recipe for dinner tonight, we’re here to help.
Informações de contacto
Reino Unido
- www.bbcgoodfood.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 12% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I used to use the good food app but…
I used to use the good food app but cancelled my subscription - decided to re take up the subscription today due to an offer of £4.99 for 6 months - it then took £24.99 out of my account, which is completely unfair as it was meant to be £20.00 less. And now it won’t even give me access to the app and is saying I have no subscription. Emailed first thing this morning and still no response and phone number no longer valid. So now I’m £20 down when I really didn’t need to be. Will be raising a dispute with my bank as soon as it’s out of pending. SCAM.
Terrible customer service
I took out a Good Food subscription recently but when I tried to book tickets for the Good Food show and use my subscriber discount I received a message that it was invalid. So far, so bad. I sought help from from the admin but was told to ring the show instead. Hopeless!
Website ridiculously slow.
This website is the slowest I have ever used. It takes a while to load up and then keeps buffering. I save recipes only to go back and find they are gone. I subscribed to the app thinking this would be better but if anything it is slower, would not even open this morning.
Awful user experience
Have tried a few recipes and they were ok, nothing to write home about. However I will have to rate it one star because of the abysmal experience of trying to use the website on a phone. There are many other options to find better recipes and they don’t make you want to throw your device into a lake.
I'm not going to give less than 5*…
I'm not going to give less than 5* because I love the website (it's my go to) and also have magazine subscription as do a few family members - my gripe is I've just done a popped up survey on the website whilst doing gluten free Christmas pudding (which is amazing) but have immediately been inundated with crappy advertising not even associated with my answers to survey - my advice is DON'T DO ANY SURVEY!!! it's completely ruined a perfectly good website I've been using for many years along with magazine subscription. Can't even leave a review on the website because advertising for a government dept is covering it. It's really not good enough!!
I accidentally pressed one star when I…
I accidentally pressed one star when I was not supposed to have pressed a single star that's how poor and scamming waste of my time this turned out to be. Scamming me for my money and my time - how putrid and humiliating. Desperately attempting to scam ANYBODY they possibly can for their own selfish benefits. What scamming individual/s. I am disgusted and horrified. You wasted my time
False advertising really does not turn anybody on fyi!
The bbc food app is totally rubbish…
The bbc food app is totally rubbish when you start a subscription and starts with free month you cannot go back into again this app needs to be redesigned by the people who wrote it
Excessive ads forced onto you by a media conglomerate
The website is horrendous without an adblocker, you'd think you've gone to your city's local news website. Banner ads, autoplaying Video ads, and those godawful personalised ads that use the information from your home address's IP address to customise it to have your grandma's first and last name on it (remember when coke did that?) Don't bother with a website that gives so little care to its users just to make some passive income.
Horrible web site
Horrible web site, layout is unreadable. The recipes all look 5 star but it seems bad reviews are removed. The BBC need to disassociate with this site.
this was absolute dog water couldn't…
this was absolute dog water couldn't cook a single thing using this i would rather ask my 90 year old blind grandma to teach me how to cook, whatever you do not use this awfull website beware if you do you might catch food poisoning
Can’t unsubscribe (email chain)
Won’t let me unsubscribe from the emails, I’ve tried multiple times, emailed and added the sender to my blocked list and somehow they’re still coming through this is ridiculous
Clasic disaster…
looked forward to trying the updated clasic lasagne Feb 2023 issue. I cannot beleive you try every recipe. The end product wobbled when I took it out of the oven then I found out why, I tipped out a 1/4 pint of oil it was disgusting thank goodness I was not cooking for guests.
Appalling paid service.
Multiple issues with the web-site and app. Web-site often slow to do anything, especially print. Won't search in my saved recipes. And so on. Shame, since I like the recipes. Can't print the 'App only' specials and so on. Wish I hadn't paid and won't renew. Instead of trying to get subs for the magazines, they should fix the app and web-site.
March 2023 magazine
March 2023 magazine. 6 March starts BRITISH National Pie Week. I was looking forward to my magazine to find some interesting pie recipes as we are celebrating the occasion. Was I unlucky, recipes from all round the world but not even a mention of a longstanding british tradition.What a disapointment.
BBC Good Food Unauthorised Direct Debit
I registered for 3 month subscription to BBC Good food but didn't cancel as I had not received notification of renewal. They took £22.50 from my account without prior notification. I understand the Direct Debit Guarantee states a customer should be notified prior to a change and as the DD was increased without prior notification I should have been informed.
I have emailed several times but haven't had a response.
I will now contact my bank for a refund.
Zero customer service for class purchase
Enrolled in a paid for masterclass series. I did not get access to all the lessons mentioned, so I emailed Good Food. Tried two different email contact addresses on the website and have had no response from either. Class was rubbish as well for what it cost and the content was mediocre and basic.
Dreadful App
Dreadful App. Website said recipe I wanted was exclusive to the App so I downloaded. Recipe did not come up on search and the things that did required a subscription. Money grabbing bxxxxxd’s. Will be deleting the App, won’t be using website again or buying the magazine.
Good ideas - but please add feedback from folk who have actually tried out recipes!
1. I wish that you would publish reader’s reviews of recipes as an indication of how easy/tasty they are.
Readers often come up with ideas and twists which greatly extend and improve recipes.
2 It’s very frustrating that you publish ‘Chef’s Best One-Pot Meals’ - but don’t actually give the recipes! - eg‘Pad see ew gai’, biryani, and chicken tagline m’qualli in the current edition (p 20)
Worst app I've EVER used!!!!!
I have lost my issues 3 times, this has to be by far the WORST app, I have ever used in my whole life. I have been subscribing to the good food magazine for nearly 10 years! Since 2014!! I now only have less than a handful of issues, I changed my ipad to an andriod tablet and lost all issues. They resolved this for me after a month of constant emails. A few months later the app crashed and wouldn't re open on my tablet, so I deleted the app and redownloaded it, and AGAIN I had lost all the issues, including the new ones I had paid for since switching my tablet, at this time I changed my subscription as it was up for renewal, I paid for a year a few months ago and now it's saying I need to pay for January and February issues!!!! I am so cross at having to waste my time emailing them and not benefiting from this app at all!! Best magazine, worst app and customer service!!!!
Good magazine let down by awful app
The magazine itself is always a good source of recipes. But the app for digital subscribers (not to be confused with the recipe search app, which they charge separately for despite it having much of the same content) is not fit for purpose. Issues show up days or even weeks after they appear on the newsstand. The app crashes constantly, recipes take ages to load and the search function is so slow and limited as to be useless. Tech support just advised to uninstall & reinstall app - it took a dozen attempts to log back in, my bookmarks had all vanished and none of the problems were fixed. I've started relying on the (free) website instead, and will either switch to a paper subscription or cancel it altogether when this one expires.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








