Banner for Best Electric Radiators

Best Electric Radiators Opiniões 1521

TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm t... Ver mais

Classificada 5 em 5 estrelas

Very happy with ceramic heaters. Delivered next day. Very easy and straightforward to install. Can buy stand for free standing device. Unmatched performance.

Classificada 5 em 5 estrelas

They found, while packaging, a little scratch in the product being delivered and decided to give me the option to have it at a significant discount, or take a more expensive replacement for the same p... Ver mais

Classificada 5 em 5 estrelas

Very happy with whole experience from queries about the radiators before buying our initial two earlier in November, speedy deliveries, help with small query once the first two received, which not... Ver mais

Informações sobre a empresa

  1. Loja de aquecedores
  2. Empresa de aquecedores
  3. Fornecedor de equipamentos e sistemas de aquecimento

Escrito pela empresa

Since 2014, Best Electric Radiators has been creating modern, energy-efficient electric heating solutions for homes across the UK. Our LOT20-compliant wall-mounted radiators and heaters are ultra-slim, easy to control, and beautifully designed to suit any room. Made in the EU and distributed throughout the UK, we’re proud to be the highest-rated brand on TrustPilot in our market.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Very quick delivery next day,well…

Very quick delivery next day,well packaged. Instructions could be simplified to set clock and temperature.

13 de março de 2026
logótipo da Best Electric Radiators

Resposta da Best Electric Radiators

Dear Peter,

Thank you for taking the time to leave your review.

We have shared our step-by-step written guides, along with a video tutorial, to assist you in programming your Slimline Digital electric radiators.

If you require any further support, please do not hesitate to get in touch, we’ll be happy to offer our best advice.

Best regards,
Best Electric Customer Support

Classificada 2 em 5 estrelas

Could Be So Much Better

The Good:
Heats well, is quiet (virtually silent infact), looks good, is easy to hang on the provided brackets.
The Bad:
Ridiculously poor controls.......Unless you have fingers the size of a five year old child, the eyes of a sparrow hawk and the patience of 10Jobes.
Shame really as it could be such a good product, but because of the controls we have changed our mind about buying more.

25 de fevereiro de 2026
logótipo da Best Electric Radiators

Resposta da Best Electric Radiators

Dear Nick,

Thank you for taking the time to leave a review.

We have reviewed your order and can see that you purchased the Slimline Digital range. This model has sold over 25,000 units since 2014; however, it was superseded in 2017 by our most popular range, the Slimline Curve. One of the key upgrades with the Slimline Curve was relocating the control panel to the top of the unit and increasing the size of the buttons to make them easier to use.

The Slimline Digital remains a popular product and has received many positive reviews over the years. However, if you are finding the buttons difficult to use, you are very welcome to exchange it for a model from the Slimline Curve range.

Alternatively, please feel free to contact our customer service team if you would like assistance with programming or have any general questions about the product.

Best regards,
Best Electric Customer Service Team

Classificada 5 em 5 estrelas

Amazing customer service

I am very happy with the quality of the products and customer service. James was outstanding in his help and support making sure all the products are delivered to us.

25 de fevereiro de 2026
Classificada 5 em 5 estrelas

Speedy - and fab customer service from real people

I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm that day and I got a phone call the next day just before 9am to sort it out and the radiator arrived the day after that! My refund was in my bank the next day. The new radiator fits perfectly where the old one was, on the old brackets, so I didn’t even have to use a drill or redecorate. Brilliant. 😊

24 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Does what it says on the tin!

Efficient, speedy delivery , does what it says in the website description and easy to install. Pleasing to the eye and unobtrusive. Operating instructions and operation reasonably easy.

19 de fevereiro de 2026
Classificada 5 em 5 estrelas

Slimline radiator

I initially received a faulty radiator but the company acted swiftly and I received a replacement the very next day. The person who dealt with the problem (James) was amazing

7 de janeiro de 2026
Classificada 5 em 5 estrelas

Customer service

I bought some electric radiators about a year ago from this company, fantastic service throughout. But more recently I upgraded my WIFI at home and could not get the rads to connect again, connected James at the company and he was absolutely fantastic, probably some of the best customer service I have experienced, helpful patient and kind. When you consider I purchased the radiators a year ago so there was nothing to gain for the company, they were still very very helpful helping me fix my problem. Thanks James.

12 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I still don’t have my heater its now a…

I still don’t have my heater its now a week late joke no explanation nothing just a generic email

5 de janeiro de 2026
logótipo da Best Electric Radiators

Resposta da Best Electric Radiators

Hi Scott,

Thank you for taking the time to leave a review. We just wanted to check whether this feedback was intended for us.

We spoke with you twice by phone this morning regarding the delivery delays caused by recent adverse weather conditions affecting Scotland, including Aberdeen.

We also did not send you a generic email, so it may be that this review was meant for DPD rather than Best Electric.

Please let us know if you’d like to discuss this further — we’re happy to help.

Kind regards,
Best Electric Customer Support

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais