I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm t... Ver mais

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Leia as opiniões dos outros
Very happy with ceramic heaters. Delivered next day. Very easy and straightforward to install. Can buy stand for free standing device. Unmatched performance.
They found, while packaging, a little scratch in the product being delivered and decided to give me the option to have it at a significant discount, or take a more expensive replacement for the same p... Ver mais
Very happy with whole experience from queries about the radiators before buying our initial two earlier in November, speedy deliveries, help with small query once the first two received, which not... Ver mais
Informações sobre a empresa
Escrito pela empresa
Since 2014, Best Electric Radiators has been creating modern, energy-efficient electric heating solutions for homes across the UK. Our LOT20-compliant wall-mounted radiators and heaters are ultra-slim, easy to control, and beautifully designed to suit any room. Made in the EU and distributed throughout the UK, we’re proud to be the highest-rated brand on TrustPilot in our market.
Informações de contacto
Building C, Knaresborough Technology Park, Manse Lane, HG5 8LF, Knaresborough, Reino Unido
- 01423 733000
- info@bestelectricradiators.co.uk
- www.bestelectricradiators.co.uk
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Upgrade to product ordered at no extra cost
They found, while packaging, a little scratch in the product being delivered and decided to give me the option to have it at a significant discount, or take a more expensive replacement for the same price.
Very happy
Super quick delivery and great looking radiator that does a great job. Very happy.
Very quick delivery next day,well…
Very quick delivery next day,well packaged. Instructions could be simplified to set clock and temperature.

Resposta da Best Electric Radiators
Easy straight forward order process and…
Easy straight forward order process and they delivered ahead to quoted date and with good communication along the way.
Very happy with ceramic heaters
Very happy with ceramic heaters. Delivered next day. Very easy and straightforward to install. Can buy stand for free standing device. Unmatched performance.
Could Be So Much Better
The Good:
Heats well, is quiet (virtually silent infact), looks good, is easy to hang on the provided brackets.
The Bad:
Ridiculously poor controls.......Unless you have fingers the size of a five year old child, the eyes of a sparrow hawk and the patience of 10Jobes.
Shame really as it could be such a good product, but because of the controls we have changed our mind about buying more.

Resposta da Best Electric Radiators
Amazing customer service
I am very happy with the quality of the products and customer service. James was outstanding in his help and support making sure all the products are delivered to us.
Speedy - and fab customer service from real people
I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm that day and I got a phone call the next day just before 9am to sort it out and the radiator arrived the day after that! My refund was in my bank the next day. The new radiator fits perfectly where the old one was, on the old brackets, so I didn’t even have to use a drill or redecorate. Brilliant. 😊
Does what it says on the tin!
Efficient, speedy delivery , does what it says in the website description and easy to install. Pleasing to the eye and unobtrusive. Operating instructions and operation reasonably easy.
So easy to order and have a…
So easy to order and have a modification done on the product.The only thing for me is it's not easy to see the controls on the radiator I ordered due to the slimline of the product
Excellent pre sales service
Excellent pre sales service, great recommendation. Very happy with 1500w smart radiator
Quick service
Excellent support team
Excellent support team, always reply promo to emails and resolve issue
Slimline radiator
I initially received a faulty radiator but the company acted swiftly and I received a replacement the very next day. The person who dealt with the problem (James) was amazing
Customer service
I bought some electric radiators about a year ago from this company, fantastic service throughout. But more recently I upgraded my WIFI at home and could not get the rads to connect again, connected James at the company and he was absolutely fantastic, probably some of the best customer service I have experienced, helpful patient and kind. When you consider I purchased the radiators a year ago so there was nothing to gain for the company, they were still very very helpful helping me fix my problem. Thanks James.
I still don’t have my heater its now a…
I still don’t have my heater its now a week late joke no explanation nothing just a generic email

Resposta da Best Electric Radiators
Excellent quality product
Excellent quality product, although quite expensive. Tenants report the products are very efficient compared with the old radiators replaced.
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