I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm t... Ver mais

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Leia as opiniões dos outros
Very happy with ceramic heaters. Delivered next day. Very easy and straightforward to install. Can buy stand for free standing device. Unmatched performance.
They found, while packaging, a little scratch in the product being delivered and decided to give me the option to have it at a significant discount, or take a more expensive replacement for the same p... Ver mais
Very happy with whole experience from queries about the radiators before buying our initial two earlier in November, speedy deliveries, help with small query once the first two received, which not... Ver mais
Informações sobre a empresa
Escrito pela empresa
Since 2014, Best Electric Radiators has been creating modern, energy-efficient electric heating solutions for homes across the UK. Our LOT20-compliant wall-mounted radiators and heaters are ultra-slim, easy to control, and beautifully designed to suit any room. Made in the EU and distributed throughout the UK, we’re proud to be the highest-rated brand on TrustPilot in our market.
Informações de contacto
Building C, Knaresborough Technology Park, Manse Lane, HG5 8LF, Knaresborough, Reino Unido
- 01423 733000
- info@bestelectricradiators.co.uk
- www.bestelectricradiators.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great delivery times .Too early yet to…
Great delivery times .Too early yet to say how good the heaters are long term but at the moment they performing well .
Very straightforward transaction
Very straightforward transaction. I received the heater ordered in very short time. Easily fitted and works well
Great customer service.
Decided to replace existing radiators. Order processed promptly and arrived the next day and without any delivery charge.
Easy to install. Very smart in appearance.
Excellent advice and customer service from Nigel.
Excellent in so many ways
Excellent communication and customer service.
Prompt delivery and all queries resolved efficiently
Good website
Good website. Quick and easy delivery. One small issue I had was resolved quickly and easily over the phone with a very helpful and pleasant member of staff.
1200w Slimline Curve Radiator
Second radiator I’ve ordered. Went for the 1200w slimline curve. Opted for remote mounted feet as a temporary solution but I struggled with the screws supplied. Best Electric were really helpful and supplied alternatives which were better.
Thank you for the excellent customer service.
Purchased 6 Slimline Curve electric…
Purchased 6 Slimline Curve electric radiators/heaters in different sizes 3 months ago. Only recently started to use them so left reviewing them until I could see how they perform. Updating the clock and settings was a bit fiddly but we managed to program each radiators on and off times different on each radiators to meet our requirements. It's not got too cold yet but they all seem to heat up quickly and the thermostat control is a useful addition. They look good, not too big and would recommend to anyone thinking about alternative heating sources.
Buying a Radiator
I found what size I wanted and ordered it and the Radiator came with a few day and was easy to set up
Excellent Customer Service and products
Excellent quality electric radiator, slim stylish and functional very well in our garden office that’s 3.5 x 2.5 metres, keeping it at a constant temperature throughout the day. This is a very trustworthy company that’s customer service is outstanding, whereby you can actually speak with them and not A.I, they are very customer oriented and a pleasure to deal with, buy with confidence.
Great reliable company
i ordered a replacement cable for my electric radiator. Shame it was not replaced for free😁 other than that it was sent quickly and received earlier than expected. Highly recommend this company, it is reliable and serious.
Very happy with whole experience.
Website easy to navigate and items easy to order. They also arrived very quickly. Very happy with items.
Have bought from this company before so had no hesitation in using again.
Thank you.
Communication is truly first class
Communication is truly first class
Very responsive and helpful. They swapped with a refund when I had accidentally ordered a radiator that was too large and when one of the radiators didn’t seem the work they picked it up and replaced it the next day.
Very happy with the quality appearance and performance of the final radiator set up.
Excellent product does what it says on…
Excellent product does what it says on the tin super quick to heat room
Highly recommended so easy to install
Very serious company very good…
Very serious company very good coustemer service high recommended
Website good, fast delivery.
Website good, delivery fast, heater does the job very well. My only comment is that the user instructions are not the clearest - around then programming of the unit. So it would be 5 stars for the unit and the service but 4 stars for the instructions.
Now upgraded to 5 stars given the incredibly rapid response from the company and the simplified instructions. Well played Best Electric Radiators!

Resposta da Best Electric Radiators
Fast shipment
Fast shipment, Nigel in customer services assisted when I had a small issue, hope he gets recognised for this help.
I'd buy again.
Very Smart looking Radiator
Order and delivery process was quick and efficient.
Radiator is very flat again so the wall and was easy to install.
Struggling a little with the settings. Instructions are very small and not entirely intuitive.

Resposta da Best Electric Radiators
Poor delivery service and no response from customer service
Poor deliver service , 3 radiators and 1 towel rail ordered which all came on separate deliveries and 1 of them was 2 days later than promised. No response from customer service

Resposta da Best Electric Radiators
Dry thermal radiator 2 metre cable
I ordered a 2 metre cable for my dry thermal ceramic radiator. Very good service
Brilliant customer service
Brilliant customer service - were quick to replace a radiator that was received slightly damaged and super helpful in arranging the swap. It's nice to be able to pick up the phone and actually speak to someone after only a couple of rings, rather than holding for ages or having an automated service!
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