The customer service team are very rude specially the usual duty manager I believe he’s name is Shane. Shane always comes across as aggressive behaviour towards customers specially women. I have... Ver mais
Localização
Alterar localização763 High Rd, E10 5AB Leyton, GB
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Leia as opiniões dos outros
Just joined recently and am attending two classes a week - the centre is well-maintained, the staff at Reception helpful and friendly, and the fitness instructors have been brilliant! So pleased I sig... Ver mais
A empresa respondeu
Staff was very caring and friendly. Staff gave us discount offer to join only which that how supposed to be because the discount is there. I said that because I joined his brother a few days befo... Ver mais
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Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great childre... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
763 High Rd, E10 5AB, Leyton, Reino Unido
4,1
Bom
126 opiniões
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Giselle lovely instructor
Giselle lovely instructor what a fantastic selection of music for a zumba class loved every minute of it and you can go at your own pace she should do more classes ! thanks u ! 💃💃
2 de julho de 2024
Opinião espontânea
Resposta da Better - Leyton Leisure Centre
Good morning Saj,
I wanted to express my gratitude for your thoughtful review.
It brings us immense joy to learn that you are finding great joy in the Zumba classes led by Giselle and that you appreciate the flexibility to move at your own pace during the sessions. We hope you continue to enjoy the Zumba class and all the other amazing Fitness Classes they have on offer at the Leyton Leisure Centre.
Warm regards,
Charmaine
Very friendly staff
Very friendly staff. At reception and at the pool.
Going at off-peak times means no rush. But does get more busy as you get to peak times.
Pool is a good warm temperature, and has a sauna and steam room right next to the main pool.
Very clean. Good place.
2 de julho de 2024
Resposta da Better - Leyton Leisure Centre
Good Afternoon,
I would like to express my gratitude for taking the time to reach out to us.
We take great pride in delivering excellent customer service, and it brings us joy to know that you have experienced this firsthand. We are also proud to hear that you are enjoying your swimming and health suite sessions. Thank you for sharing your positive feedback with us.
Warm regards,
Charmaine
Absolutely amazing service given over…
Absolutely amazing service given over the phone and email , thank u so much for helping me out
3 de junho de 2024
Opinião espontânea
Resposta da Better - Leyton Leisure Centre
Hi Shahnaz,
Thank you for your review.
We are so pleased to hear that our Customer Service team were able to assist you!
Warm Regards
Hazal
The classes are varied and the teachers are amazing.
The classes are varied, the trainers are wonderful, but at Leyton Leisure center the conditions are terrible. For 2 weeks the water in the bathroom has been ice cold, the showers are broken and no one is doing anything. For this reason I was unfortunately forced to cancel all my water activities. I got a really bad cold.
15 de maio de 2024
Resposta da Better - Leyton Leisure Centre
Hi Katina,
Thank you for your review.
We are disappointed to hear that you decided to cancel your water activities due to the issues with the showers.
Our team at Leyton are aware of the issues and are working hard to get this resolved as quickly as possible so hopefully, you will be able to resume all of your activities soon.
Warm Regards
Hazal
Unprofessional behaviour
Unfortunately when we arrived for the first swimming lesson they told us that the lesson had been taken early in the morning. But nobody told us. Unprofessional behaviour!!!
10 de abril de 2024
Resposta da Better - Leyton Leisure Centre
Good Morning Stanimira,
Thank you for your review.
I am very sorry to hear that your child's first swimming lesson changed schedule and you were not notified of the changes. Please speak to the staff at the leisure centre to ensure that your contact details are correct on the system for future changes to your child's swim schedule.
In regard to the missed lesson, you should be credited for this lesson due to not being notified of the changes. Please speak to your child's swim teacher upon their next lesson to ensure this is applied in time for your next direct debit.
Once again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
Charmaine
The best !!!
11 de abril de 2024
Resposta da Better - Leyton Leisure Centre
Dear Daniela,
I hope this message finds you well. I wanted to take a moment to express my gratitude for taking the time to share your feedback with us.
We are thrilled to hear that you have been having a positive experience with your membership at the Leyton Leisure Centre. Your satisfaction is our top priority, and we are committed to providing you with a safe and enjoyable environment to meet your fitness needs.
Thank you again for your kind words. We look forward to continuing to serve you in the future.
Best regards,
Charmaine
A very helpful visit
A very helpful visit to the Leyton Leisure Centre resolved the questions I had thanks to a very helpful person on duty at the desk. Subsequent queries online have been answered quickly and effectively, solving problems I had with uploading proof of identity and deletion of an old account. Well done!
30 de março de 2024
Opinião espontânea
Resposta da Better - Leyton Leisure Centre
Good Morning
Thank you for taking the time to leave a review.
We are delighted to know that both our Centre staff and Customer Service Team have been able to assist with any queries you may have had!
We hope you enjoy your experience with Better and please reach out if you need further assistance.
Kind Regards
Amir
Very good gym
Great gym, very helpful staff member Chris explaining how the machines work. Excellent induction, look forward to start my fitness training.
25 de março de 2024
Opinião espontânea
Resposta da Better - Leyton Leisure Centre
Hi
Thank you for taking the time to leave a review.
It is great to see you enjoyed the Induction with Chris and we hope you enjoy your journey with Better!
Your review has been passed on to the Centre!
Regards
Amir
Really personalised and thoughtful…
Really personalised and thoughtful induction from Chris. Made me feel positive and excited about becoming fitter!
18 de março de 2024
Resposta da Better - Leyton Leisure Centre
Good Afternoon,
Thank you for taking the time to let us know about your induction,
We are very pleased to see Chris has achieved this and you are excited about Fitness!
Your review will be passed on to the centre for the attention of Chris
Kind Regards
Amir
Gavin of Leyton LLC is wonderful who…
Gavin of Leyton LLC is wonderful who helped me out to remove the penalty fee from my better app due to my deafness - cannot use telephones. He sorted it out quickly without any hiccup after emailed him. Sometimes the penalty fee are generated to charge us as members even I DID attended the classes after 8 mins late. Otherwise I cannot book any fitness classes as a serious fitness goer over 35 years with that leisure centre. Lots of pilates, zumba, yoga, step, aerobics and rebounder instructors are excellent especially Leyton LLC. Keep it up, with good work!
Small note:- Two hand dryers are not working in Female toilets so please set up paper towels to prevent viruses or germs.
19 de fevereiro de 2024
Opinião espontânea
Resposta da Better - Leyton Leisure Centre
Hi AC,
Thank you for your review.
The penalty fee is there to discourage customers from booking and then not turning up/cancelling less than four hours before a class is due to begin as this prevents other members from attending.
Providing you check in correctly when attending the centre you should not receive a fine.
We are happy to hear Gavin was able to assist you and hope you continue to enjoy your membership.
Warm Regards
Hazal
Excellent Dance Fitness Class
Excellent dance fitness class on Thursdays mornings!
18 de janeiro de 2024
Opinião espontânea
Resposta da Better - Leyton Leisure Centre
Good Afternoon,
Thank you for taking the time to leave a review.
We are very pleased to see you are enjoying our Dance Fitness Class.
We hope this continues and you have the opportunity to try some of our other classes!
Kind Regards
Amir
Helpful receptionist
Helpful receptionist, clean changing rooms and hot sauna. Perfect!
15 de janeiro de 2024
Resposta da Better - Leyton Leisure Centre
Hi Maria,
Thank you for your review.
We are happy to hear that you are enjoying Leyton Leisure Centre and that its Perfect!
Warm Regards
Hazal
Excellent customer service and very helpful
Excellent customer service and very understanding to my unexpected circumstances. My 3 years old wanted to swim and as we were on our way she vomited and we had to cancel our session minutes away but the team was very understanding and they refunded my session in credit which am grateful for as times are already hard enough for single parent and knowing I can still continue to take her. Thank you for the help and massive thanks to Alejandra from customer service for the help.
23 de dezembro de 2023
Opinião espontânea
Resposta da Better - Leyton Leisure Centre
Good Afternoon
Thank you for leaving a review
We are very pleased to see the staff were able to accommodate you with your booking.
We hope will be able to enjoy a swim with us soon!
If there is anything else we can assist with please call our Customer service team we are always happy to help.
I will also forward your review to Alejandra
Kind Regards
Amir
Swimming teacher was amazing with my…
Swimming teacher was amazing with my three year old.
9 de novembro de 2023
Resposta da Better - Leyton Leisure Centre
Good Afternoon Emily,
Thank you for your review.
We are delighted to hear that your child's swimming lesson was amazing and the swimming instructor was great with your child during the lesson. We hope your child continues to enjoy their lessons and passes their levels.
Kind regards,
Charmaine
Brilliant
Brilliant! Easy access, clean, professional. Very happy with everything.
29 de setembro de 2023
Resposta da Better - Leyton Leisure Centre
Good Afternoon Silvia,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Leyton Leisure centre. We are also very happy to hear that the facilities are clean and the staff are professional and welcoming. We hope you continue to enjoy your membership at this facility and the great activities they have on offer.
Kind regards,
Charmaine
Questionable swimming teacher
Questionable swimming teacher In Leyton LC.
I'm very sad and heartbroken about our swimming lesson experience.
My 6 year old son shows some sensory issues and has been very hyper since very little but doesn't have any official diagnoses yet , however he loves water and is very confident in it so I wanted him to try join swimming lessons which went good at first and in very short time he learned how to swim in water without floaties until this one teacher started to upset him a lot.
I understand my child can lack focus and attention at times but there's this one teacher who has extreme expectations from a 6 year old. There are two lady teachers who are nice and they understand that each kid is different . One of them even approached us because she immediately noticed that my son shows different behaviour than others and always been nice and supportive when she's around him in lessons trying to calm him if hes upset or show him right way how to move legs or arms. However there's a swimming teacher with long curly hair who has upset us and I had to cancel the lessons. He is not even getting in water to support kids learning he just walks around the pool... expects groups of little kids to learn everything in a second from what he just shows wile standing outside water and talking not actually engaging with little ones helping them understand better and yells a lot.
My son been coming out of pool crying breathless saying that this teacher doesn't listen to him and shouts at him and is rude all the time when he doesn't do something properly. Saddest thing is that knowing how hyper my son is I was so proud seeing in cameras how he tries his best to follow instructions and try to move his legs and arms how teacher shows him while standing outside of pool. But what I'd get would be a complain that he hasn't been doing good to which I said that I don't need quick progress I understand he might be learning it slower. My boy literally told me that he tries but teacher is not happy of the outcome and keeps shouting at him and telling that he's faking that he can't do something. Also he said that he's afraid of him because he's angry all the time and he feels like teacher doesnt like him. So he said he doesn't want to learn swimming anymore only because of this one teacher.
I understand that job can be tiering working with kids all day and I understand that my child is not an angel but I think better training Is needed for some of the teachers to understand that 6 year old kids need interaction... showing on their own bodies how to do things... listening to what they say and praise them for things they do well not just tell them what to do and yell when they don't do it right . Not even all adults can jus learn just by listening and watching, and no person will have spirit to go and learn something when all they get is being judged by what they so wrong. Each person learns differently . It seems like it's a easy way out for some teachers to start treating child harshly so they just leave lessons by themselves and leave only quick learners easy teachable kids in their lessons.
I wish there was also audio in spectators room there's only two screens with quiet bad video and you can't hear nothing so all you see is only how your child's face drops and nobody encourages them to do better or uplift them only points out that they're not good enough.
13 de setembro de 2023
Opinião espontânea
Resposta da Better - Leyton Leisure Centre
Good Morning,
Thank you for taking the time to write us a review regarding the issues your child has been facing when attending his swimming lessons.
First of all, I apologise that you have not received the service you have deserved so far. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this. I am very sorry to hear that your son no longer wishes to attend his lessons due to the issues you have raised. I will now escalate your email for the immediate attention of the centre manager so they can investigate. Would you like a response back from the manager? If so, can you fill out the attached information so I can forward this onto the manager on your behalf?
Kind regards,
Charmaine
Bad customer service gets back to me no matter how many…
No one gets back to me no matter how many emails I left. I had to sign up again and again to get membership for myself. I haven't been able to book any activities.
10 de setembro de 2023
Resposta da Better - Leyton Leisure Centre
Good Morning Ms Ahmad,
Thank you for your review.
I am very sorry to hear that you have re-joined again online but no one is able to assist you with your online bookings. Can you please clarify exactly what you are trying to book online and at which centre so I can try to assist you further?
Kind regards,
Charmaine
Resposta da Better - Leyton Leisure Centre
Good Morning Claudia,
Thank you for your lovely review.
We are happy to hear that the staff were helpful and welcoming at the Leyton leisure centre. We hope you can now enjoy your Better membership and the wide range of activities they have on offer at the centre. I will pass on your lovely feedback for their attention.
Hope this helps.
Kind regards,
Charmaine
The changing facilities and poolside…
The changing facilities and poolside walkways were quite dirty.
The class and instructor Nathan was brilliant.
18 de julho de 2023
Resposta da Better - Leyton Leisure Centre
Good Morning SK,
Thank you for your review.
We are happy to hear that you are enjoying the Fitness Classes at the Leyton leisure centre. We thank you for taking the time to write this review to let us know the areas we could improve on. I will pass on your lovely feedback for the attention of Nathan and also the comments for the attention of the centre so these areas can be looked into.
Hope this helps.
Kind regards,
Charmaine
I definitely recommend Leyton leisure
I definitely recommend Leyton leisure, swimming centre, very clean. Staff are really polite and happy, always smiling
25 de junho de 2023
Resposta da Better - Leyton Leisure Centre
Hi Lynda,
Thank you for your review!
We are glad to hear you are enjoying Leyton leisure centre and we will pass your comments onto the centre.
Warm regards
Hazal
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