Received the worst customer service have ever experienced in London. Reception guy was sullen, angry and argumentative. Was almost reduced to tears by his intimidating communication. Paid £5 for a bro... Ver mais
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Localização
Alterar localização32 Endell Street, WC2H 9AG Covent Garden, GB
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Leia as opiniões dos outros
10/10 Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways. Em... Ver mais
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First time at Oasis Sport Center I loved swimming outside. You feel the great spirit among the swimmers. Spacious gender segregated changing room (I am old school and like it so much better!). Gr... Ver mais
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Absolutely love Oasis leisure centre gym! They recently upgraded some facilities which are top-notch, with a wide range of equipment that caters to all fitness levels. The staff are friendly, knowledg... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
32 Endell Street, WC2H 9AG, Covent Garden, Reino Unido
4,2
Bom
123 opiniões
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Hidden gem in central of London
Absolutely lovely fitness centre that's been around for years, located in Holborn with so much history! They have two pools (an indoor 25m pool and an outdoor 27.5m heated pool), outdoor sauna, rooftop for sunbathing and a newly upgraded gym which now also include a curve treadmill! The outdoor pool has been around since 1950s, also known as Endell Street Baths. Super lovely amazing friendly staff and welcoming atmosphere. I've been coming here for years <3
9 de março de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Jennifer,
Thanks for your review.
We are so happy to hear that you are enjoying Oasis Sports Centre, it truly is a gem!
Warm Regards
Hazal
Great facilities
Great facilities, friendly service. Highly recommended front of desk really helpful
7 de março de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Suze
Thank you for your review and recommendation,
It's wonderful to hear that you're making the most of the facilities at the Oasis Sports Centre and that the staff have been able to assist with any questions you might have!
We hope you continue to have a great experience with us and thank you for choosing Better.
Kind Regards
Amir
Resposta da Better - Oasis Sports Centre
Hi Bilal
Thank you for your review.
It's wonderful to hear that you are having a good time at the Oasis Sports Centre and that the location works well for you.
We wish you continued enjoyment of the facilities at the centre!
Kind Regards
Amir
Oasis by name, Oasis by Nature
Great Centre, Lovely Outdoor Pool can’t wait for the warmer months!
What a gem!
4 de março de 2025
Resposta da Better - Oasis Sports Centre
Hi Sarah,
Thank you so much for your kind words!
We're thrilled to hear you enjoyed our Oasis centre and the outdoor pool. We can't wait for the warmer months either – it'll be even more amazing! Looking forward to having you back soon. 😊
Kind regards,
Charmaine
Gym is well with machines in working…
Gym is well with machines in working order the Management Alex was very helpful as I’m disabled very polite and informative the swimming area like the gym is well looked after with the staff most helpful the oasis gym in london
4 de março de 2025
Resposta da Better - Oasis Sports Centre
Hi Mr James,
Thank you so much for your kind review!
We're thrilled to hear that you had a positive experience at the Oasis Sports Gym. It's great to know that our facilities, including the machines and swimming area, met your expectations. We're especially glad that Alex was able to assist you and make your visit more comfortable.
Your feedback is greatly appreciated, and we hope to see you again soon!
Warm regards,
Charmaine
Teachers are very professional and patient with students.
Teachers are very professional and patient with students. So children really enjoy taking swimming classes.
28 de fevereiro de 2025
Resposta da Better - Oasis Sports Centre
Hi Lucas,
Thank you so much for your lovely words! We're thrilled to hear that your child enjoys the swimming classes at the Oasis Sports Centre and appreciates the professionalism and patience of our teachers. It's our goal to create a positive and enjoyable learning environment for all of our students. We look forward to continuing to work with your child!
Warm regards,
Charmaine
I’ve been a attending oasis gym for a…
I’ve been a attending oasis gym for a little now absolutely happy with the new equipment and also how helpful the FI ashraf has been showing me how to use the new machines , great help
28 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi,
Thank you so much for taking the time to share your thoughts with us!
We are absolutely thrilled to hear that you are enjoying the new equipment at Oasis Gym. It's always our goal to provide our members with top-notch facilities that enhance their workout experience. We strive to ensure that our gym is not only well-equipped but also a motivating environment for everyone who walks through our doors.
We’re particularly pleased to hear that our Fitness Instructor, Ashraf, has been instrumental in guiding you through the new machines. His knowledge and enthusiasm truly make a difference, and it's great to know that you found his assistance valuable. Our team is dedicated to helping our members feel comfortable and confident while using the equipment, and your praise reinforces our efforts.
Thank you once again for your valuable feedback. We genuinely appreciate it and look forward to continuing to support you on your fitness journey! If you have any other suggestions or need further assistance, please feel free to reach out.
Best regards,
Charmaine
Absolutely love Oasis leisure centre…
Absolutely love Oasis leisure centre gym! They recently upgraded some facilities which are top-notch, with a wide range of equipment that caters to all fitness levels. The staff are friendly, knowledgeable, and always willing to assist. The gym is kept clean and well-maintained, which makes for a comfortable and motivating workout environment. Whether you’re a beginner or do a heavy workout this place has everything you need. It also has a great outdoor pool which is hard to find in central London. Highly recommend it!
26 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Louise,
Thank you so much for your kind words!
We’re thrilled to hear that you’re enjoying the upgraded facilities and the variety of equipment we offer. Our team are always here to support your fitness journey, and we’re glad to know that you’ve had such a positive experience. It’s also great to hear you’re making the most of our outdoor pool – it's definitely a unique feature in central London!
Thanks again for the recommendation, and we look forward to seeing you at the Oasis Leisure Centre again soon!
Kind regards,
Charmaine
Totally frustrating locker system...
The gym at Oasis Sports Centre in Covent Garden, London, is basic – it’s functional but gets the job done. That said, the booking system is efficient, and there’s rarely a wait for equipment, which is a plus.
However, what’s totally frustrating is the locker system. Each use requires a token, costing 30p a time, which quickly adds up. On my last visit, two lockers simply swallowed my tokens without working. And if you accidentally leave something behind and need to retrieve it, that’s another 30p gone. Given the already steep monthly membership fees, it seems unreasonable to charge for lockers every single time, which is why many people opt to leave their belongings on the floor in the gym itself.
A simple solution would be a refundable £1 deposit system, where users get their money back after use. This would feel far less like an unnecessary cash grab.
Okay, I think I’ve made my feelings about the lockers clear! 🙂
3 de fevereiro de 2025
Resposta da Better - Oasis Sports Centre
Hi Elle-Dee,
Thank you for taking the time to share your feedback!
We’re glad to hear you find the gym functional and appreciate the efficient booking system. We understand your frustration with the locker system, and we’re sorry for the inconvenience you experienced with the tokens. We’ll definitely pass on your suggestion for a refundable deposit system to the management team, as we’re always looking for ways to improve our members' experience. Your comments are invaluable, and we hope to make your next visit a much smoother one!
Thank you for being part of our community. 🙂
Kind regards,
Charmaine
Mis-selling of membership type
In the wake of the closure of the Central YMCA, staff from Better Oasis engaged with Y members and offered some Better memberships. One that was offered on many occasions was a one-off payment of £41.80 for Camden non-residents which was to include discounts and importantly, free swimming on weekday mornings. I joined up for this, only to find when I visited Oasis that the membership doesn't exist. I contacted the people who engaged with me and they admit I was given the wrong information (many times) and that this membership does not exist. Thus I was mis-sold it. I was grudgingly given my money back, but this is a warning to those out there who may also think this membership exists. Be very careful before you sign up. Obviously I'm very unimpressed with Better and have made a formal complaint about this. They have fobbed me off with an empty apology. Beware!
3 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Meryl,
Thanks for your review.
We are sorry for any confusion or miscommunication.
We can see the Community Sports Officer has already sent you an apology and provided you with a full refund.
We have also responded to your complaint and if you do need any help with our membership options please feel free to let us know by responding to the email sent.
Warm Regards
Hazal
This gym is extremely disappointing
This gym is extremely disappointing. The layout is poorly designed, the facilities are outdated, and the overall atmosphere is unpleasant. The clientele leaves much to be desired, and it offers terrible value for money compared to other gyms in London. Definitely not worth it.
18 de janeiro de 2025
Resposta da Better - Oasis Sports Centre
Good Evening Stefano,
Thank you for taking the time to share your feedback regarding your recent visit to the Oasis Sports Centre.
We sincerely regret to hear about your experience and appreciate your candid review. Our goal is to provide a welcoming and effective environment for all our members, and we are disappointed that the current gym layout did not meet your expectations.
We understand that the arrangement of equipment and facilities can significantly impact your workout experience, and we are always exploring ways to enhance our layout to better cater to our members' needs. Additionally, we’re concerned to hear that you feel the membership does not offer sufficient value for your investment. We are committed to providing a range of services and amenities that justify the cost, and we take your comments seriously as we consider adjustments to our offerings.
Thank you again for your insights, and we hope to make your next visit more enjoyable.
Best regards,
Charmaine
Patronising staff at the Oasis
The male staff at the Oasis, London WC2H 9AG have no idea how to speak to older women. They are patronising, dismissive and unhelpful. If I could give this centre zero stars I would. I warn all older women not to attend this centre for any classes. It is just about possible to go swimming there as this involves minimal engagement with staff. Otherwise - AVOID, AVOID, AVOID.
11 de janeiro de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Good Afternoon Mandy,
Thank you for taking the time to share your review with us.
I sincerely apologise for the challenges you encountered regarding our staff members during your visit to the Oasis Centre. We genuinely strive to uphold the highest standards of customer service, and it is disheartening to learn that your experience fell short of our expectations.
Our team works diligently to create a welcoming and supportive environment for all our visitors, and I regret that we did not meet that goal in your case. Your feedback is invaluable to us, and I will ensure that your concerns are addressed with the relevant team members so that we can improve and avoid similar issues in the future.
We appreciate your input and hope to restore your confidence in our services.
Warm regards,
Charmaine
Dirty changing rooms and poor state of squash courts.
I only play squash here. The walls are crumbling, there is no air con for hot days, the showers only have 1 hot temperature, and the showers are full of mould and bugs crawling around.
Not the worst place I've played but far from the best.
10 de outubro de 2024
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Good morning Michael,
I hope this message finds you well.
I wanted to express my sincere apologies for the recent issues you encountered at the Oasis Sports Centre. We take great pride in the upkeep of our facilities and the delivery of exceptional customer service. It deeply concerns me to learn that your experience did not align with the high standards we strive to maintain. We are committed to addressing and resolving the issues you face to ensure that all our valued patrons receive the level of service they rightfully expect. Thank you for bringing this to our attention, and please be assured that we are taking immediate steps to rectify the situation.
Kind regards,
Charmaine
Great service
Great service, app is easy to use and effortless. Staff are really good at this center. The manager was very helpful, friendly, and went that extra mile.
22 de julho de 2024
Resposta da Better - Oasis Sports Centre
Hi Michelle
Thank you for taking the time to leave a review.
It's great to hear that you've been able to use our app with ease and have had a positive experience at our Oasis Sports Centre. We're delighted that the manager and staff were able to assist with any questions you might have had.
Thank you for choosing Better.
Kind Regards
Amir
Excellent service
Earlier this week I booked swimming at the Oasis Centre Endell Street. I found that there was no way of doing this except to pay a fee of £2.65, though I was certain that. as a Camden resident ,I was entitled to free swimming on Mon-Fri before 12 noon.
I therefore used the Complaints route to ask Better to amend my records and to arrange the refund of £2.65.
When I arrived at the pool, the receptionist explained the change in my position, and that I needed to re-register as a Senior Concessionary customer. I realised that I had not read the information sent to me earlier carefully enough. He arranged the first part of updating my position, but said that I will need to upload the relevant ID.
When I got back home, I found that I had already received a reply from Better, stating that “you booked your session prior to you being on the correct membership type which is why you were charged.” But the email went on to say that “On this occasion, as a goodwill gesture, I have refunded you for the session”.
So I am delighted to say that, in a time when the public often feels ignored and neglected by organization, Better have set an example of how things can be run efficiently but considerately
29 de julho de 2024
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Dear Edward,
I appreciate your feedback and am pleased to learn that you have received a refund for an activity that you typically participate in at no cost at the Oasis Sports Centre. We understand that selecting the appropriate membership type can sometimes be a complex process, and our representatives are available to help you modify your membership type in the system and provide assistance with any overpayments or refunds. I am glad that this matter has been successfully resolved, allowing you to resume your Health & Fitness activities.
Sincerely,
Charmaine
Oasis Leisure Centre is Fantastic
The staff at Oasis Leisure centre are all wonderful. Super welcoming, helpful, polite and knowledgeable. You can tell that they care about their role and the people who visit the gym.
1 de julho de 2024
Resposta da Better - Oasis Sports Centre
Good evening,
We appreciate your feedback.
We are pleased to learn that you are enjoying the Oasis Sports Centre, where the staff has provided a warm and helpful environment. Our commitment to delivering excellent customer service is of utmost importance, and we are gratified to hear that your experiences at our facilities reflect this dedication.
Thank you for being a part of our community.
Warm regards,
Charmaine
Love this outdoor pool
Love this outdoor pool and the staff are helpful. Locker token dispenser never works though.
29 de abril de 2024
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi S
Thank you for taking the time to leave a review.
We are delighted to hear that you are having a great time at our Oasis Sports Centre and enjoying the outdoor pool. We hope you continue to have a wonderful experience.
We have also passed on your feedback about the token dispenser to our team at the centre to look into further.
Kind Regards
Amir
First time at Oasis Sport Center
First time at Oasis Sport Center
I loved swimming outside. You feel the great spirit among the swimmers.
Spacious gender segregated changing room (I am old school and like it so much better!). Great spacious open showers.
And the staff immediately available when help is needed ( tokens or registration).
I will come here regularly from now on.
13 de março de 2024
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Good Morning
Thank you for taking the time to leave a review.
We are very happy to see you are loving your time at our Oasis Sport Centre.
Your feedback will be passed on to the General Manager and we hope you continue to enjoy your time with Better,
Kind Regards
Amir
Lovely neighbourhood environment
Lovely neighbourhood environment, professional classes, only cafe is missing with fresh tea and coffee, specially in nice summer days.
9 de julho de 2023
Resposta da Better - Oasis Sports Centre
Good Afternoon Emma,
Thank you for your review.
We are very happy to hear that you are enjoying the Oasis Sports Centre in Camden. We are really sorry this facility does not offer a Cafe, however we hope you can still continue to enjoy this centre and the lovely outdoor pool we offer.
Kind regards,
Charmaine
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