I have newly joined the leisure centre in St Austell and it has new equipment. The induction was very thorough and the member of staff, very knowlegable.
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Localização
Alterar localizaçãoCarlyon Road, PL25 4DB St Austell, GB
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Leia as opiniões dos outros
Overall it’s a decent gym. Fair size and varied equipment. Not a bad price for the gym and pool combined usage. Adult users all seem polite and well mannered with the equipment but the kids that are a... Ver mais
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Fabulous centre - great selection of classes led by friendly and encouraging instructors. Lots of fun and a real sense of inclusivity - there is a lot of kindness shown to members by both the centre s... Ver mais
A empresa respondeu
Regular user / member of gym, classes and pool, soft play. Excellent facilities! Very Clean. Really friendly and welcoming staff. Great classes! Lovely cafe, good coffee. Daughter also has swimming le... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Carlyon Road, PL25 4DB, St Austell, Reino Unido
4,2
Bom
77 opiniões
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Poor lack of empathy and understanding.
Unfortunately, we didn’t have the best experience here.
I’m not one to usually complain but when it involves my little girl being upset and the teacher being obnoxious and lacking in empathy to myself and my daughter then they definitely shouldn’t be working with young children.
It’s a shame as before she had the best time till it all changed…
Some of the staff are fab and cannot fault them however this experience has really knocked back her confidence and I think I will be cancelling the membership because not only did she not know anyone and was left to fend for herself, she just got told ‘ she just won’t do anything and not willing to do anything’ the teacher had no patience at all, I was watching through the glass window and she wasn’t even being comforted!! Which is baffling when she’s one of the youngest in her class, not only has she been at school all day so naturally will be tired and not full of energy, the teacher was honestly the worst. Her arrogance and attitude needs to be improved massively, if anyone is wishing to book in swimming lessons then I would avoid, the classes are overly booked and a mix of ages, whereas before it was designed for her age.
Thank goodness for other teachers that work there and care about others, I spoke to another lady who was lovely and spoke about my concerns.
Fair to say that this other teacher in the pool lacked empathy, patience and compassion for her job.
When I mentioned about that I had booked the lesson because of a teacher my daughter knows that was meant to be doing the class all this teacher could do was shrug as if not my problem.
Really unimpressed with the service this was given.
17 de setembro de 2025
Resposta da Better - St Austell Leisure Centre
Hello Tasha,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regrads
Why change something thats been working for years?
We have been using thsi centre for over 18 months without an issue. Last week the management decided to lane the whole pool (always had a slow, medium and fast lane for the serious swimmers). This has meant that people who do breath stroke have a job passing each other, even touching each other on occasions. This is going to cause serious problems and with several of us complaining last week of the set up, we were told they will revert to the old layout. This morning they have gone back to this ridiculous layout, forcing people to swim within inches of each other. WHY?
12 de setembro de 2025
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Hi Andrew,
Thank you for your Feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Gym. First time!
Easy to use the app and easy to click in. Used the gym. It was busy but clean and tidy x
19 de agosto de 2025
Resposta da Better - St Austell Leisure Centre
Hi Julie
Thank you for your review.
It is great to see you are finding it easy to use the Better App and you are having a good experience during a busy time at the St Austell Leisure Centre.
We hope you continue to enjoy using the Better facilities!
Kind Regards
Amir
Staff are so friendly and always happy…
Staff are so friendly and always happy to help.
4 de agosto de 2025
Resposta da Better - St Austell Leisure Centre
Hi David
Thank you for your review.
It is great to see the staff at the St Austell Leisure Centre are creating a happy and friendly atmosphere!
We will pass your feedback on to the staff to view.
Thank you for choosing Better.
Kind Regards
Amir
Resposta da Better - St Austell Leisure Centre
Hi,
Thanks for your review.
We are happy to hear that the staff at St Austell Leisure Centre have been so helpful and polite and that the soft play is clean!
Warm Regards
Hazal
Joined the leisure centre last month
Joined the leisure centre last month, going the the gym 3 times a week, great equipment and choice to use, the wife has been using the swimming pool, fantastic staff available for advice, lots of leisure and sports activities to do plus fitness classes, nice changing rooms with showers and a cafe available for refreshments if you want to watch.
14 de julho de 2025
Resposta da Better - St Austell Leisure Centre
Good Evening Papa121,
Thank you so much for your wonderful review!
We’re thrilled to hear that you and your wife are enjoying the gym and swimming pool at the St Austell Leisure Centre, and that our staff have been helpful. It’s great to know you’re making the most of our fitness classes and leisure activities, too. We hope you continue to have a fantastic experience, and don’t hesitate to reach out if you need anything.
Looking forward to seeing you both again soon!
Warm regards,
Charmaine
Staff helpful when unable to register…
Staff helpful when unable to register on line. Easy to book at required times.
I do find around the pool rather slippery to walk on so use flip flops.
10 de julho de 2025
Resposta da Better - St Austell Leisure Centre
Hi Sue
Thank you for your review.
We are very pleased to hear our staff were able to help when you had trouble registering online, and that you found the booking process straightforward.
Using Flip-flops around the pool is a great idea as it can be slippery.
We hope you continue to enjoy your experience with Better.
Kind Regards
Amir
Staff were brilliant with help from…
Staff were brilliant with help from setting up to a car park pass.
2 de julho de 2025
Resposta da Better - St Austell Leisure Centre
Hi Ammeg
Thank you for your review.
It’s wonderful to see that the staff at St Austell Leisure Centre were available to assist you with your parking permit, and we hope you enjoy using the facilities.
If you have any further questions, please feel free to reach out.
Kind Regards
Amir
Returning memberHave always paid for parking per visit…
Have always paid for parking per visit and only now found out a permit is available. Toilets are cleaner now and reception are helpful.
6 de maio de 2025
Resposta da Better - St Austell Leisure Centre
Hi Matt,
Thank you for your feedback!
We're glad to hear that you've noticed the improvements in the cleanliness of our toilets and that our reception staff has been helpful. We apologise for any inconvenience caused by the parking permit information not being clear earlier, but we’ll make sure to highlight it better moving forward.
We truly appreciate your support and look forward to welcoming you again soon!
Warm regards,
Charmaine
Very helpful staff
Very helpful staff, just had to wait a while to talk to them as only one member on shift.
3 de maio de 2025
Resposta da Better - St Austell Leisure Centre
Hi Abby,
Thank you for taking the time to share your feedback with us!
We’re delighted to hear that you found our staff to be helpful and attentive during your visit to the St Austell Leisure Centre. We sincerely apologise for the wait you experienced and want you to know that we truly value your comments. We will certainly take them into consideration as we work to optimise our staffing during our busiest hours, ensuring that your experience is even more seamless in the future. Your patience and understanding mean a lot to us, and we eagerly look forward to welcoming you back soon to provide you with an even better experience!
Kind regards,
Charmaine
Resposta da Better - St Austell Leisure Centre
Hi Heather,
Thank you for sharing your feedback with us. We’d love the opportunity to help you with booking sessions via the app.
Our dedicated Customer Service Team is here to support you—please feel free to email them directly at customerservice@gll.org. They’ll be happy to assist in resolving any issues you may be experiencing.
Kind regards,
Sarah H
Can't beat it
Fantastic value for money.
As a 70 year old I need to maintain my fitness. The options available to me locally are hotel based centres or Better.
The staff at my local Better in St Austell are friendly, approachable and knowledgeable.
The facilities are very good. Excellent pool with easy to book swimming sessions. The gym has a great variety of equipment in full working order.
I am very happy to be a member at Better as it gives me everything I need from a leisure centre at half the price of the competition.
Highly recommended
9 de abril de 2025
Resposta da Better - St Austell Leisure Centre
Hi Kevin,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re enjoying your experience at our St Austell Leisure Centre. It’s fantastic that the friendly and knowledgeable staff, as well as the quality of our facilities, have been able to support your fitness goals. We truly appreciate your recommendation and are so glad that you’re finding great value in your membership. We look forward to continuing to provide you with everything you need to stay active and healthy.
Thanks again for taking the time to share your feedback!
Warm regards,
Charmaine
The app is easy to use
The app is easy to use, the staff at my local centre are helpful and friendly.
1 de abril de 2025
Resposta da Better - St Austell Leisure Centre
Hi Jackie,
Thank you so much for your kind words!
We're thrilled to hear that you found the app easy to use and that our staff made your experience positive at the St Austell Leisure Centre. We'll be sure to pass along your feedback to the team at your local centre. We appreciate your support!
Warm regards,
Charmaine
Friendly atmosphere,,,supportive stuff,,
2 de abril de 2025
Resposta da Better - St Austell Leisure Centre
Hi Ewa
Thank you for your review.
It is great to see the staff and members creating a friendly, supportive atmosphere at the St Austell Leisure Centre, and we hope you enjoy using the facilities!
Thank you for choosing Better.
Kind Regards
Amir
Lovely leisure centre
I'm so glad I joined Better at St Austell, it is a lovely well run leisure centre offering a wide variety of classes. The swimming pool is suburb. The staff are friendly and helpful and the facilities are very clean. It is easy to book a swim session or a class on the Better App, I wish I'd joined earlier.
11 de março de 2025
Resposta da Better - St Austell Leisure Centre
Hi Vivian
Thank you for your review,
We are very pleased to hear that you've had such a positive experience at Better St Austell. It's great to know that you've been enjoying the variety of classes, the swimming pool, and the friendly staff have been able to provide help when needed.
It's great you are finding it easy to use the App and we hope you continue to enjoy your time with Better.
Kind Regards
Amir
Staff are lovely and helpful and…
Staff are lovely and helpful and amenities are brilliant, clean and tidy. Really enjoying it.
4 de março de 2025
Resposta da Better - St Austell Leisure Centre
Hi Claire
Thank you for your review,
We are very pleased to see you had a great experience at the St Austell Leisure Centre and the staff have been able to assist with any enquiries you may have had!
We hope your enjoyment continues and you have the chance to try out all the different facilities available.
Kind Regards
Amir
Good value
Good value, great facilities, friendly informative staff. Good range of classes
24 de fevereiro de 2025
Resposta da Better - St Austell Leisure Centre
Hi Suzanne
Thank you for your review.
We are delighted to know that you are having a great experience at the St Austell Leisure Centre and that you have had the chance to interact with the centre staff, who have been able to help with any questions you might have.
Thank you for choosing Better.
Kind Regards
Amir
I was super impressed
I was super impressed, with the professionalism of the staff, cleanliness and overall operation was impressive
25 de fevereiro de 2025
Resposta da Better - St Austell Leisure Centre
Hi Oliver
Thank you for your review,
We're thrilled to hear that you were impressed with the professionalism of our staff, the cleanliness, and the overall operation.
We appreciate your feedback and are so glad you had a positive experience.
Kind Regards
Amir
Gym is a good size and well equipped
Gym is a good size and well equipped.
Not had a chance to use classes as yet but disappointed that bike classes are not available during off peak membership.
21 de fevereiro de 2025
Resposta da Better - St Austell Leisure Centre
Hi Steven,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you enjoy the size of the St Austell gym and the variety of equipment we have available. It's always encouraging to know that our efforts to create a welcoming and well-equipped space are appreciated.
We also truly value your interest in our bike classes and understand why you might feel disappointed with their current scheduling. Your input is invaluable as we continually strive to enhance our program offerings. We are currently reviewing our class schedules to see how we can better accommodate everyone’s interests and preferences.
We hope that you’ll have the opportunity to try one of our bike classes soon, as they can be a fantastic addition to your fitness routine. If you have any specific suggestions regarding class times or formats, please don’t hesitate to let us know. We’re here to listen and would love to hear more of your thoughts.
Thank you once again for your feedback, and feel free to reach out if you have any further questions or suggestions!
Best regards,
Charmaine
Friendly staff always willing to help…
Friendly staff always willing to help or give advice. Clean surroundings. Booking sstem is easy to use.
21 de fevereiro de 2025
Resposta da Better - St Austell Leisure Centre
Hi Jan,
Thank you so much for your thoughtful and kind words!
We are absolutely thrilled to learn that you had such a positive experience during your visit to the St Austell Leisure Centre. It's wonderful to know that you found our staff to be friendly and welcoming; we believe that a warm atmosphere makes all the difference in making our guests feel at home. We're also pleased that you appreciated the cleanliness of our facility, as we take great pride in maintaining a pristine environment for all our visitors.
Additionally, it's fantastic to hear that our booking system met your expectations and was easy to navigate. We aim to make the entire process as seamless as possible for our guests, and your feedback reinforces our efforts.
Thank you once again for sharing your thoughts with us. We genuinely look forward to welcoming you back soon for another great visit!
Warm regards,
Charmaine
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