I have newly joined the leisure centre in St Austell and it has new equipment. The induction was very thorough and the member of staff, very knowlegable.
A empresa respondeu
Localização
Alterar localizaçãoCarlyon Road, PL25 4DB St Austell, GB
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Leia as opiniões dos outros
Overall it’s a decent gym. Fair size and varied equipment. Not a bad price for the gym and pool combined usage. Adult users all seem polite and well mannered with the equipment but the kids that are a... Ver mais
A empresa respondeu
Fabulous centre - great selection of classes led by friendly and encouraging instructors. Lots of fun and a real sense of inclusivity - there is a lot of kindness shown to members by both the centre s... Ver mais
A empresa respondeu
Regular user / member of gym, classes and pool, soft play. Excellent facilities! Very Clean. Really friendly and welcoming staff. Great classes! Lovely cafe, good coffee. Daughter also has swimming le... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Carlyon Road, PL25 4DB, St Austell, Reino Unido
4,2
Bom
77 opiniões
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I’ve been a member for over 10 years…
I’ve been a member for over 10 years and always found a class that fits in with my routine . Instructors are brilliant, always full of enthusiasm and it’s a great place to make new friends .
24 de fevereiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Good Afternoon Helen,
Thank you so much for taking the time to share your review with us. We are absolutely thrilled to hear that you are having a great time at the St Austell's Leisure Centre and enjoying your membership there. It's wonderful to know that you are making new friends while taking part in the Fitness Classes they offer.
We genuinely hope that you will continue to have a great time at the centre and that you will enjoy all the fun activities they have in store for you.
Best wishes,
Charmaine
5 star place.
Absolutely fantastic instructors, real genuine people who want to only see you succeed. Fantastic range of classes working all of your muscles or go in the well stocked gym and join others on a pathway the same as yourself. If none of these suits then get in the pool for a dip.
26 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
I wanted to take a moment to thank you for your review. Your feedback truly inspires us to keep providing exceptional experiences to all of our clients.
It is heartwarming to hear that you are enjoying the fitness classes offered at the St Austell Leisure Centre. We take pride in offering versatile and fun classes that cater to different ages and abilities. Your feedback has motivated us to continue our efforts to provide you with the best possible experience.
We are committed to providing our members with high-quality facilities, and we are delighted that you have chosen to join us. Our centre offers a wide range of activities to suit all ages and interests, and we hope that you will continue to enjoy the many benefits of your membership.
Kind regards,
Charmaine
Excellent staff
Excellent staff , especially the trainers , always willing to help you.
Lots of classes throughout the week , well worth the membership.
26 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Good Morning Anita,
Thank you for your review.
We are delighted to hear that the staff at the St Austell leisure centre have been professional and helpful when you attend the facility. We are also happy to hear that you are enjoying the amazing Fitness Classes they have available. We hope you can continue to enjoy the St Austell leisure centre and all the great activities they have available for all ages and abilities.
Kind regards,
Charmaine
Great staff and facilities
Great staff who always welcome you with friendly smile... Even at 6 in the morning! :) Descent facilities as well and always clean and tidy! Top marks...
26 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Hi Leo,
Thank you for your review.
We are delighted to hear of your positive experience at St Austell Leisure Centre!!!
Warm Regards
Hazal
It’s a pleasure to feel pain there!!
Fabulous staff, great enthusiastic instructors and a real local friendly atmosphere…it’s a pleasure to feel pain there!! 🤸♀️ 🤸♀️ Anyone thinking of joining should do it. The value for money if you use it regularly is amazing based on the benefit for your fitness, social interaction and general wellbeing.
26 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Hi Lesley,
Thank you for your review.
We are so happy to hear of your wonderful experience at St Austell.
We are delighted that you see so many benefits from being a customer with us and you know what they say - 'no pain, no gain!'
Warm Regards
Hazal
I use the leisure centre regularly and…
I use the leisure centre regularly and enjoy the facilities they offer. The centre has a welcoming and an enthusiastic team. The staff are always keeping themselves busy and can be seen to keep the facilities clean.
The cafe is also welcoming and offers a wide range of refreshments and seems to be a community hub for members and family.
There are a wide range of classes which are proven to be popular, which means it sometimes can be hard to get into some of the classes, so maybe a few more classes or maybe the option of moving some of the classes into the sports hall and increasing the class sizes, not sure if this would be an option, I appreciate this would require additional equipment.
Otherwise a positive experience.
5 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Hi Rachel,
Thank you for your review.
We are so happy to hear of your great experience at St Austell and have passed on your feedback to the centre!
Warm Regards
Hazal
Very good gym and friendly staff 😀😀
2 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Hi Wayne,
Thank you for your review.
We are glad to hear you are enjoying St Austell Leisure Centre and that the staff have been so friendly.
Warm Regards
Hazal
Austell Leisure St Austell…
Everyone is friendly at St Austell Better there is great Classes brilliant instructors very friendly gym and pool
The Booking system on line is a bit frustrating classes gets booked up quickly and can be difficult to book
Due to classes getting full extra classes are being added.
There is a lot going on craft groups, walking groups games groups in the cafe
A great place to meet new people and make friends
5 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Hi Penelope,
Thank you for your review.
We are so happy to hear you are enjoying St Austell and have passed your feedback to the centre!
Warm Regards
Hazal
Great Leisure Centre
A well equipped gym, friendly staff, a really great mix of classes with excellent instructors make this leisure centre very good value for money. Parking on site at a much reduced cost is a bonus.
5 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Hi
Thank you for taking the time to leave a 5-star review!
We are delighted to see you are enjoying your time at our centre alongside our staff and instructors.
We hope you continue to enjoy the classes and your time with Better.
Kind Regards
Amir
Not your average gym-bunny
I'm plump, a dumpling, a proper pudding.
I have the physique of a Moomin.
However not once has this been a problem to the staff or trainers at Better.
I have been treated with kindness and respect for the fact that I'm making a change to myself.
I have been encouraged and supported and not once made to feel any different to the well-toned beautiful, strong bodies that surround me.
I have never felt more welcome, accepted and invested in than I have here.
Best gym / fitness complex ever.
5 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Hi Jacquelyn,
Thank you for your fantastic review!
We are so delighted to hear that you have felt encouraged and supported by our team at St Austell and will pass this back to the centre management team.
Thankfully we all come in different shapes and sizes and we are all beautiful in our own way and considering puddings are so yummy and Moomin was an absolute cutie pie - I think you sound gorgeous!!!
We are happy to have you with us and to support you on our fitness journey
Warm Regards
Hazal
Love the classes and the instructors…
Love the classes and the instructors make it fun and are happy to help with anything
5 de janeiro de 2024
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Good Afternoon Travis,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the St Austell leisure centre. We hope you continue to enjoy the Fitness classes and all the other great activities they have available.
Kind regards,
Charmaine
AVOID
AVOID. Our booking was cancelled twice in a row (3rd time in total) due to over booking.
The first time we received a generic email out of the blue confirming our booking was cancelled 3 hours before our time slot with no explanation as to why. The second time they waited until we arrived and tried to sign in at reception before informing us that they had once again double booked our slot so we would have to wait an hour if we wanted to use the hall.
I requested a refund as I no longer wished to use a venue that was so badly organised and the receptionist played around with the computer for a few minutes and informed us that she had processed the refund and we would receive our money back in a few days. 2 weeks later I still have no refund so I made another refund request through the contact option on the website and was told that someone would get back to me shortly.
That was 5 weeks ago and still no contact or money. I am unsure whether this centre is intentional trying to keep my money or if they are just incompetent but either way it is disgusting that they feel it ok to not only cancel/overbook slots that have been paid for, lie to customers faces and then ignore my attempts to chase up a refund in the hopes that I just give up and they can keep my money.
We have now found another leisure centre that offers more time for less money and more importantly hasn't cancelled our booking at the last minute.
I advise using Tregorrick Leisure centre instead of this place as it's only 6 minutes away and is actually trustworthy.
4 de outubro de 2023
Opinião espontânea
Resposta da Better - St Austell Leisure Centre
Good Evening Joseph,
Thank you for your review.
I am very sorry to hear that your bookings were cancelled due to being overbooked on numerous occasions. I am unsure of how this has happened so I will escalate your comments for the attention of the centre manager so they can investigate this issue to prevent this from occurring again. In regards to your refund, can you clarify some membership details so I can look into this on your behalf?
Kind regards,
Charmaine
Great place
The people working there are very nice and professional.
The swimming pool is clean and, thanks to the booking system, it's not very busy
28 de setembro de 2023
Resposta da Better - St Austell Leisure Centre
Good Evening Ivan,
Thank you for your review.
We are very happy to hear that you are enjoying the St Austell leisure centre and the staff are friendly and professional. We are also proud to hear that the pool is clean and the centre is well maintained. We hope you continue to enjoy this centre and the great activities available at this facility.
Kind regards,
Charmaine
Nice and well run leisure centre in St…
Nice and well run leisure centre in St Austell. The friendly and helpful staff are a credit to the centre and all the equipment is good.
21 de setembro de 2023
Resposta da Better - St Austell Leisure Centre
Dear Nick,
Thank you very much for submitting feedback on our service.
Pleasant, helpful staff.
Pleasant, helpful receptionist. Pleasant, patient trainer in the gym.
11 de julho de 2023
Resposta da Better - St Austell Leisure Centre
Hi Jo,
Thank you for your review.
We are happy to hear you are pleased with our staff at St Austell.
Warm Regards
Hazal
Great gym
Great gym, good people. It would be good if there were signs up asking people to put the weights away.
11 de julho de 2023
Resposta da Better - St Austell Leisure Centre
Good Evening Mark,
Thank you for your review.
We are really happy to hear that you are enjoying the St Austell leisure centre and the staff. However, I am sorry to hear that other customers leave the weights on the floor when they finish using them. Our Fitness Team try to tidy this up during Gym sessions but as you can imagine, they do not stay in the same place for too long whilst the Gym is still open. I will pass on your feedback for the attention of the centre so the manager can look into putting up some notices.
Hope this helps.
Kind regards,
Charmaine
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