Today I had the pleasure of speaking to Jackie, who solved all my issues, she was like wonderwomen. My direct debits have been coming out from the wrong account, so i stopped them when i realized... Ver mais
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Amazing customer service from Pal today. Easy to find the telephone number. Got through to an agent after only a short wait. The agent understood and addressed my query very efficiently, politely, and... Ver mais
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What sets Benenden apart is their kindness and efficiency when dealing with a query or claim. No long wait on the phone, everyone polite and helpful. I cannot recommend them highly enough.
A empresa respondeu
When I made an enquiry with the Birmingham Hospital Saturday Fund last week my telephone advisor was truly excellent. A few issues came up but Marie was truly polite professional courteous knowledgeab... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Escrito pela empresa
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Informações de contacto
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Reino Unido
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My physio claim was paid promptly. Very efficient
My physio claim was paid promptly
27 de abril de 2026
Resposta da BHSF
Hi Hilary,
Thank you for your amazing feedback and we hope to be as prompt with any/ all future claims.
BHSF
This is the only email I've had
This is the only email I've had, no other communication from you at all since I sent my claim in, the only reason I know you have dealt with the claim is that money from you has gone into my account, would have thought you would at least email to say you have received my claim let alone what and when you are paying out in to my bank.
27 de abril de 2026
Resposta da BHSF
Hi customer,
Thank you for taking the time to leave us a review.
If Policyholders submit their claims through our free-to-use Online Portal, they should receive emails when they submit a claim (confirming we’ve received a claim and how to get in touch with us if needed), and after a claim has been considered by our Claims Services Team (either a ‘Benefit Statement’ confirming the payment(s) made, or a reason why the claim could not be authorised).
However, the above may not be sent under various circumstances, such as: if a Policyholder posts their claims to us/ if we don’t have an email address on file/ if a Policyholder’s preferences do not allow us to send emails.
If you’re ever in doubt, it’s always worth calling our Helpdesk though (0121 454 3601), as they will be happy to look into things further for you where wished.
BHSF
Resposta da BHSF
Hi Kevin,
Thank you very much for your review, and please let us know if there's ever anything we can do to become a 5* for you!
BHSF
Resposta da BHSF
Hi Vanessa,
Thank you for your amazing 5* review and we'll always be here to help if needed.
BHSF
Awesome customer service!
It's the second time I need to contact BHSF customer service to get help with something and both times they have been amazing. Super friendly, quick, efficient. Today I spoke to Nasima who was very lovely and helpful. There was a small wait on the phone which I didn't mind at all, but Nasima was very apologetic and appreciative. Totally recommend.
1 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Romina,
Thank you very much for your very kind words and amazing review. We'll be sure to pass your feedback on to the staff member directly, but please do not hesitate to get in touch fi there's ever anything else we can do to help.
BHSF
Resposta da BHSF
Hi Jackie,
Thank you for your excellent 5* review.
We're glad to hear you're happy with the ease and speed of submitting your claims. We hope to be of service again in the future.
BHSF
Problem resolved promptly in helpful…
Problem resolved promptly in helpful professional manner
Thanks to Katie and all at customer service/operations
23 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Judith,
Thank you for your excellent 5* review.
It's great to hear you're happy with the service provided by our Claims Services Team. We've passed along your kind words to Katie and her manager. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Very comprehensive and quick system
Very comprehensive and quick system. Thank you.
28 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Elaine,
Thank you for your excellent 5* review.
We're glad to hear you're happy with the speed and efficiency of our Online Portal. We look forward to receiving your next claim.
BHSF
Jaqueline at BHSF customer service
New to BHSF and Jaqueline Goslin-Simmonds was fantastic! She answered all of my questions, help me to get into the BHSF’s Online Portal which I was unaware of. Excellent help and service. Thank you.
27 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Flo,
Thank you for your wonderful 5* rating and review.
It's lovely to hear you're so happy with your recent experience with us. We'll be sure to pass along your kind words to Jacqueline and her manager. If you do have any further questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Thank you Neil Ryder
My partner and I have used this service and find it fantastic!
This post is about an issue I had with my portal. I emailed the help desk last night, and within 24 hours the issue was resolved!
Thank you to Neil Ryder who helped assisting me and rectifying the problem for me. I have now been able to log into their new system with no problems. :)
24 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Emma,
Thank you for your amazing 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of service again in the future.
BHSF
Claim processed quickly and efficiently…
Claim processed quickly and efficiently by Katie Haynes
24 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Mr Dainty,
Thank you very much for your amazing review, and we'll be sure to pass your feedback on to the staff member directly. We hope to be of service again in the future.
BHSF
The service was excellent and so easy…
The service was excellent and so easy to complete everything on line luv BHSF.
24 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Gulam,
Thank you very much for your very kind words, and we'll always be here to help if needed.
BHSF
I had issues getting into my account…
I had issues getting into my account and called the helpline, I was able to be talked to very quickly and Pal was very helpful in getting me all ready and set. They were a paragon of excellent customer service and I'm happy to say my issue was resolved quickly. I haven't used the service yet but I know with support like I'll be fine.
23 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Konrad,
Thank you very much for your amazing 5* review, and we hope to be of such service again in future.
BHSF
Absolute first class customer service!
Palvinder Mahey is a customer service superstar!
I had to call BHSF with a query and Palvinder was britllinat.
Friendly, helpful and professional.
I love BHSF :-)
22 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Johnny,
Thank you for your lovely 5* review.
We're delighted to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Palvinder and her manager. We hope to be of assistance again soon.
BHSF
Quick call
Marie was the lovely lady who handled my claiming issues. A quick email from her to IT as she knew what my issue was affecting the claim, then followed up with an email back to myself to alert me my portal was back up and running! Fab efficiency Marie. Thank you.
17 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Clare,
Thank you for your amazing 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Marie and her manager. We hope we can be of assistance in the future.
BHSF
Resposta da BHSF
Hi Keith,
Thank you for your excellent 5* review.
It's great to hear you're happy with our service. We hope we can be of assistance in the future.
BHSF
This is a fabulous medical service
This is a fabulous service, I have been with the BHSF for as long as I can remember. It takes the sting out of big Dentist an Optical costs plus if you are unfortunat to have heath issues they they are there to help with private consultancy plus finacial support.
21 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Allan,
Thank you for your lovely 5* review.
It's great to hear you've found your Health Cash Plan helpful in managing your everyday health costs. If you ever have any questions about your policy, or need any assistance, please don't hesitate to get in touch.
BHSF
A most reliable and rewarding company.
A most reliable and rewarding company.
I joined in the days of SAGA, when we all lived in Sandgate, and you have NEVER defaulted or let me down. I still wonder at the generosity of the benefits which usually cover 3/4 months of my premiums.
Thank you so much for all the years of your support.
Regards,
Tony Greenwall.
20 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Aew,
Thank you for your amazing review and 5* rating.
We're delighted to hear you're so happy with our service over the years. We hope to be of service for many years to come.
BHSF
Requesting a claim form.
I required help with getting a claim form and my customer number details. Neil and others advised me on how to do this so I am now able to send off my dental claim as of today.
The service was efficient and timely as required.
Regards,
Simon.
20 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Simon,
Thank you for your fantastic 4* review.
We're so glad to hear you're happy with our service. If you have any further queries, or need any guidance, please don't hesitate to get in touch.
BHSF
Easy claims process
Very easy to make a claim and website has sufficient information to make the claim.
Review of claim and payment are dealt with quickly and efficiently.
17 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Customer,
Thank you for your wonderful 5* review.
We're glad to hear you're happy with the speed and efficiency of our service. We look forward to receiving your next claims.
BHSF
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