The order said that the van had 'engine noise' which we accepted. The invoice said 'advise to trailer'. This is not true. These are the facts. We feel we were mislead.
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Leia as opiniões dos outros
Mike at Big Van World was fantastic, really easy and honest to deal with. Over all extremely helpful especially on the day and leading up to
Very impressed with the service. Went Saturday & Michael Austen helped us choose a new van, took for a test drive then talked through any questions we had. Picked van up today (Monday) unfortunately,... Ver mais
I recently bought a big van from Mike Jnr at big van world and it was a very pleasant straight forward transaction. Mike ensured the van was ready for collection when I went to collect it and also did... Ver mais
Informações sobre a empresa
- Concessionário de camiões
- também em
- Agência de aluguer de vans
- Concessionário auto
- Concessionário de carros usados
Escrito pela empresa
Big Van World is Britain's No. 1 van supermarket. We've got a fantastic range of used vans for sale from our dealership in Swindon to meet a range of business and personal needs.
Informações de contacto
Chelworth Manor, SN6 6HE, Wiltshire, Reino Unido
- 01793751866
- info@bigvanworld.co.uk
- www.bigvanworld.co.uk
4,3
Excelente
258 opiniões
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Fantastic service
Fantastic service, Simon was excellent! Simple easy process, very welcoming and comfortable, always available to help and answer questions.
10 de maio de 2025
Opinião espontânea
Resposta da Big Van World
We are so glad we provided you a fantastic service, thanks for the kind words!
What a pleasure to deal with
I first dealt with Big Van Mx World last year after Mike messaged me and he saw my bike on eBay and wanted it for stock. We agreed a price on the phone and he came and picked it up hassle free. Mike was very fair with he’s price and I was happy. In fact it was the best I had been offered. Yesterday, because Mike who I dealt with was a diamond, I approached him to do business again, and I took home this beauty. Again, I traded in two bikes this time, and gave me the best money I had been offered. These guys are so professional and to be honest, I can’t see me doing business with anyone else, it’s just effortless. The set up they have, the staff etc everything is just top notch. Torie helped me complete the deal and she was great as well. Their stock they have is pristine, all clean, well looked after bikes. Genuinely feel like I have built a relationship with this dealership Keep doing what you’re doing guys! See you on the next one!
2 de maio de 2025
Opinião espontânea
Resposta da Big Van World
Wow — thank you for the amazing feedback! We’re thrilled you had such a smooth experience with Mike, Torie, and the team. It’s great to hear you’re happy with your trade ins and new bike, and we really appreciate your kind words about our stock and service. We can’t wait to see you again for your next one!
Second vehicle brought from them this…
Second vehicle brought from them this year. Fantastic service. Thank you Tasmin once again!
2 de maio de 2025
Opinião espontânea
Resposta da Big Van World
Tasmin will be pleased you have left us a lovely review, We hope to sell you plenty more in the future!
Gem of a van
Found a absolute gem of a van, faultless experience from start to finish.
Would 100% recommend 👍
30 de abril de 2025
Opinião espontânea
Resposta da Big Van World
thanks for the recommendation! We are so glad it was a faultless experience.
Big Van World - Tasmin
Tasmin went above and beyond to complete everything to get the deal done. Made the process seamless. Very happy, polite and would definitely recommend buying a van here.
29 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Tasmin will be so pleased with the feedback. Thank you!
Great experience easy purchase will…
Great experience easy purchase will definitely use them again!
9 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Thanks for the 5 stars!
Simon was extremely helpful
Simon was extremely helpful. When we first visited the van we were interested in, it needed work doing to it. They sorted all the work it needed and were very helpful. The van had a few tiny marks but honestly it was a very good experience nothing hidden. Would highly recommend.
28 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Thanks for the review, Simon will be pleased with the feedback! We pride ourselves with our preparation!
I highly recommend it
I highly recommend it, Michael and his team are super friendly and provide excellent service! Thank you
27 de abril de 2025
Opinião espontânea
Resposta da Big Van World
glad you are happy with the team here at Big Van World. thanks for the review!
Very easy to find and great staff
Very easy to find, excellent staff. very respectful and polite and also excellent at what he does. 100 recommend.
26 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Thrilled you enjoyed our service! Thanks for the 100% recommendation!
Resposta da Big Van World
Thanks for your feedback! We’re glad you’re happy with the van and our service!
Bought a ford transit courier from here…
Bought a ford transit courier from here with part exchange, all went brilliantly, very happy with the value for my vehicle I was offered.
Tasmin was very professional and friendly, highly recommend big van world. Thank you
19 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Thrilled you had a great experience! We really appreciate your recommendation!
Was helped by Simon in buying a…
Was helped by Simon in buying a Vauxhall Corsa . Could not have been nicer or more helpful . Really really pleased in the service we received .
17 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for leaving a 5 star review, Allen. What a wonderful review for Simon, we will be sure to pass on your feedback. Thanks again for choosing Big Van World and we’re always here if you need anything in the future.
The Big Van World team 🚐🌍✨
Very Professional and gave me all the…
Very Professional and gave me all the information needed.
Also very friendly service, thank you Simon
17 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the kind words, Louise! We’re really pleased to hear you found the service professional, friendly, and informative — that’s exactly what we aim for.
Simon will be delighted to know his help was appreciated. Thanks again for choosing us, and we’re always here if you need anything in the future!
Thanks again,
The Big Van World Team 🚐🌍✨
Repo Man - Does NOT recommend
I bought a vehicle from Big Van World and had a terrible experience. First, I called and spoke to Tasmin. When I asked if she could knock any money off the price, she was rude and said no, “we are the cheapest,” and the conversation ended there. A few days later, she called asking if I wanted the vehicle. I said no because you weren’t prepared to offer a discount. She then asked how much I wanted off, and I said £250. She agreed but said I had to buy it before the end of the month. I said I’d pay a deposit.
When the final bill came, I noticed a £149 admin fee added. When I questioned it, Tasmin became very rude and insisted she had told me about it. Also it as to late to cancel as I had paid a deposit and put insurance on the vehicle. There was no reasoning with her; it was her way or nothing. I asked what the admin fee was for, and she said it was for an HPI check. I told her I would do my own, as it would only cost £25 max, but she wouldn’t accept that.
When I picked up the vehicle, I told her I wasn’t happy about the hidden admin fee, but she didn’t care and said she had already told me. As we walked to my vehicle, I said I’d leave a bad review, and she asked why. I told her it was because of the overcharging. She responded, “So you’re going to leave a bad review for that?” and then stormed off, saying, “Your vehicle’s over there.” When I asked where the keys were, she just shouted, “They’re in it.”
Worst customer service I’ve ever experienced. She expected me to believe that an HPI check would cost £149, but when I checked the paperwork, there was nothing about it. Avoid this place at all costs if you want to avoid rude service and hidden charges
7 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to take this opportunity to clarify a few key points. The £149 administration fee is a standard charge and was explained during the phone call when the deposit was taken. This fee is not just for the HPI check—it also covers a range of essential services including vehicle preparation, documentation processing, and administrative support to ensure everything is completed accurately and in a timely manner.
As a vehicle supermarket, our goal is always to offer the most competitive prices possible, which is why we don’t typically negotiate heavily on price. We’re proud to say that many of our vehicles are priced among the lowest in the market, and we regularly benchmark to maintain this. That said, we do occasionally agree to small discounts where appropriate, and we’re pleased we were able to do that in your case.
We are genuinely sorry if you felt the communication was not up to standard. That is never our intention, and we will look into this further with the team involved. Customer service is something we take very seriously, and we aim for all our team members to be helpful, respectful, and professional at every stage of the process.
If you would like to speak further about your experience, we’d welcome the opportunity to address your concerns directly. Please feel free to contact us at 01793 751866.
Kind regards,
The Big Van World team
Second time buying here
Second time buying here, always good service
7 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for coming back to us, Ricky- it really means a lot! We’re so pleased to hear you’ve had great service each time, and we truly appreciate your continued trust in us.
Enjoy the new van, and we’ll always be here when you’re ready for the next one!
Thanks again,
The Big Van World Team 🚐🌍✨
Great buying experience from start to…
Great buying experience from start to finish, friendly staff when we arrived and throughout the signing process. We would definitely use them again 5*
4 de abril de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the fantastic review, Stephen! We’re so glad to hear you had a great experience from start to finish and that the team made you feel welcome throughout the process.
It’s always lovely to hear customers say they’d return- that’s the biggest compliment we could ask for.
Enjoy your new van, and we’ll look forward to seeing you again in the future!
Thanks again,
The Big Van World Team 🚐🌍✨
Very smooth process can is stunning and…
Very smooth process can is stunning and immaculate very professional and very helpful highly recommend
28 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you so much for the five star review! We’re pleased the process was smooth and that you’re so happy with your new van, “stunning and immaculate” is exactly what we love to hear!
We really appreciate the recommendation and are here anytime you need us in the future.
Thanks again,
The Big Van World Team 🚐🌍
Really professional company to buy…
Really professional company to buy from. Van was as advertised. Mike handled the sale very efficiently. I would recommend this company to everyone
27 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the fantastic review, Ronnie! We’re glad you found the van exactly as advertised and that Mike made the whole process efficient and straightforward.
Your recommendation means a lot to us, and we’re pleased you had a positive experience. Wishing you all the best with your new van, and we’re always here if you need us again!
Thanks again,
The Big Van World Team 🚐🌍✨
Friendly helpful staff who did…
Friendly helpful staff who did everything they could to facilitate me picking up my new van around my shifts. The van seems to be in good condition and I had no problems on the way home.
26 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the great review, Lindsay! We’re really pleased our team could be flexible with the handover to fit around your shifts, we always try to make the process work around our customers’ schedules.
Thank you for taking the time to review,
The Big Van World team 🚐🌍✨
Great friendly service
Great friendly service
The van was in lovely condition as good as new
Very happy with the purchase
24 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the five star review, Sam! We’re so pleased to hear you’re happy with your van and found it in such great condition — that’s exactly what we aim for. It’s great to know the service felt friendly and welcoming too.
Thank you again,
The Big Van World Team 🚐🌍
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