The order said that the van had 'engine noise' which we accepted. The invoice said 'advise to trailer'. This is not true. These are the facts. We feel we were mislead.
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Leia as opiniões dos outros
Mike at Big Van World was fantastic, really easy and honest to deal with. Over all extremely helpful especially on the day and leading up to
Very impressed with the service. Went Saturday & Michael Austen helped us choose a new van, took for a test drive then talked through any questions we had. Picked van up today (Monday) unfortunately,... Ver mais
I recently bought a big van from Mike Jnr at big van world and it was a very pleasant straight forward transaction. Mike ensured the van was ready for collection when I went to collect it and also did... Ver mais
Informações sobre a empresa
- Concessionário de camiões
- também em
- Agência de aluguer de vans
- Concessionário auto
- Concessionário de carros usados
Escrito pela empresa
Big Van World is Britain's No. 1 van supermarket. We've got a fantastic range of used vans for sale from our dealership in Swindon to meet a range of business and personal needs.
Informações de contacto
Chelworth Manor, SN6 6HE, Wiltshire, Reino Unido
- 01793751866
- info@bigvanworld.co.uk
- www.bigvanworld.co.uk
4,3
Excelente
258 opiniões
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False photo shoped pictures Bad dealer
If your thinking about bying from these I would definitely listen to the bad reviews I didn't and wasted my time and money going all the way up to see a bike that was nothing atall like pictures or advertisement every picture online is colour enhance and photo shoped to make all bikes look cleaner and in good condition believe me if you go look at any used bike here it will be nothing like condition in pictures I can garuntee you that poor quality bike that claim to be serviced and inspected are neither of them bike will be in poor engine condition and probably false hours showing luckly i wasn't stupid and walked away i could tell all the bad vibes from these guys trying to push a deposit before even viewing to get you i didn't fall for any of there dodgy stuff but was shocked at the quality they claim and the reality when you see bikes I'm person wow I am shocked the photo shop skills are impressive I must say that but on a series note don't waste your time I was lucky I only lost £50 in diesel and a day's work to find this out myself so I was lucky I didn't get to stung but honestly the bad reviews are true in this occasion unfortunately guys so be warned
21 de março de 2025
Opinião espontânea
Resposta da Big Van World
We’re genuinely disappointed to read your review and would like to address some of the points raised, as they do not reflect the experience we provide to our many happy customers. In fact, where you have said ‘trust the bad reviews’ you are our only negative review on the motocross bikes so we are unsure what you are referring to.
Firstly, the colours of the bikes we advertise are determined by the manufacturers themselves — especially in the motocross world, where branding and colour schemes are bold, consistent, and well-recognised. We absolutely do not, and have never, photoshopped or colour-enhanced our bikes. In fact, doing so would be counterproductive and damage our credibility. If anything, some earlier images may have suffered from poor camera quality, which is a shortcoming on our part — but certainly not a sales technique.
Secondly, we keep detailed records of every booked appointment, and we do not recall this specific viewing. All viewings are by appointment only, and no other customer has expressed the concerns you’ve mentioned. When we reached out via Trustpilot to get further details to investigate your experience, you declined to provide a name and phone number — which is unusual, given that any genuine booking would have involved contact details being shared.
We also want to be clear that we do not “push deposits before viewing.” We offer the option to place a refundable holding deposit for customers who wish to reserve a bike, but this is entirely optional and not required prior to any in-person viewing.
We take pride in the condition of our bikes and the honesty of our listings. All motocross bikes are inspected thoroughly, and we’re always transparent with customers about the condition, history, and hours shown.
We’re sorry you feel this way, but based on the inconsistencies and lack of traceable engagement, we’re left confused as to the authenticity of this experience. That said, if you would like to have a genuine discussion to resolve any misunderstanding, we remain happy to speak with you directly.
Kind regards,
The Big MX World Team
Excellent service very friendly and…
Excellent service very friendly and professional. I am very happy with this company and will definitely use again .5 stars . Thanks
21 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the 5-star review! We really appreciate it — it was a pleasure dealing with you.
We’re glad the process was smooth and professional, and we’ll definitely look forward to working with you again in the future for more motocross bike purchases.
Thanks again for choosing us!
Big Van World
Excellent
Fantastic customer service and fantastic vehicles, made finding and buying my vehicle incredibly easy
28 de fevereiro de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the fantastic review, Paul! We’re pleased to hear that you found the whole process easy and that you’re happy with both the service and your new vehicle.
Enjoy your new van, and we’re always here if you need anything in the future!
Thanks again,
the Big Van World team 🚐🌍
Great customer experience from start to…
Great customer experience from start to finish, communication was fluid throughout our purchase.
Thanks to Matty, Tasmin and the team at BVW.
We will be back!
19 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you so much for the fantastic review! We’re glad you had a great experience from start to finish, and that the communication was smooth and clear throughout — that’s exactly what we aim for. We look forward to welcoming you back when the time comes!
Thanks again for choosing BVW,
The Big Van World Team 🚐🌍
Excellent and efficient service
Excellent and efficient service. Nice van at a good price.
17 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the great review, Peter! We’re really pleased to hear you were happy with the service and found a van you liked at a good price. That’s exactly what we aim for.
Wishing you many smooth miles ahead, and if you ever need anything else, we’re always here to help!
Thanks again,
The Big Van World team 🚐🌍
Tasmin was very helpful efficient and…
Tasmin was very helpful efficient and friendly, as much coffee as you could wish for. We are very happy with our green sprinter.
17 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the lovely review! We’re so pleased to hear you’re happy with your green Sprinter — we thought it was a great choice of paint colour!
Wishing you all the best with your new van, and if you ever need anything else (or just fancy another coffee), you know where we are.
Thank you,
The Big Van World team 💚
Very friendly
Very friendly, honest and helpful. Very accommodating and work quickly.
15 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for your feedback, Marianne. We really appreciate you taking the time to share your experience. Friendliness, honesty, and being helpful and accommodating are exactly what we aim for with every customer, so it’s great to hear that came across.
We hope to help you again in the future. Thanks you for choosing Big Van World! 🚐✨
We bought a Sprinter from Mike Jr
We bought a Sprinter from Mike Jr. It was bought on the 11th and was available to collect on the 12th. Nice and easy process and friendly staff
12 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for your review, Rama! We're thrilled to hear that Mike made the process smooth and that you were able to collect your Sprinter the very next day! ⏳⚡ We always strive for speedy handovers while ensuring a hassle-free experience. Enjoy your new van, and if you ever need anything, we're here to help! 👍🚐 Thanks again, the Big Van World team.
Mike .jr
Mike .jr.
done us a fantastic service with buying our new van!
Thanks 🙏
12 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for your feedback, Alba. We're pleased that Mike provided you with great service while buying your new van. Enjoy and if you ever need anything, we're always here to help! 😊 The Big Van World team.
Great place juts brought my second van…
Great place juts brought my second van from them highly recommend.
8 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for your continued trust in Big Van World, Darren 😀! We appreciate your recommendation and are delighted to have helped you with your second van purchase. If you ever need anything in the future, we’re always here to help 🌟
If you can avoid Big Van World then do
If you can avoid Big Van World then do. An expensive waste of time. Note that should you buy a van, tax and insure it and then they fail to supply you will not get that money back.
7 de março de 2025
Opinião espontânea
Resposta da Big Van World
Dear Mr. Harrison,
We’re sorry to hear that you were unhappy with your experience and would like to clarify the situation.
The delay in collecting your vehicle was due to a part being on order from the manufacturer. While we understand this was frustrating, it was unfortunately beyond our control. Throughout this time, we kept you informed and did everything possible to assist you.
To help resolve the situation, we also offered you an alternative vehicle that was available immediately at a £1,000 lower price, which you chose to decline. We refunded your money.
We take the safety and well-being of our staff very seriously and do not tolerate threatening behaviour.
Providing excellent customer service is always our priority, and we regret that this situation did not meet your expectations. Should you wish to discuss this further, please don’t hesitate to contact us directly.
The Big Van World team
I'm very happy customer
I'm very happy customer. Excellent staff, very good atmosphere. I can recommend this company 👌. Thank you
4 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for your kind words! We're so pleased to hear that you had a great experience with our team and enjoyed the atmosphere. Your recommendation means a lot! If you ever need anything in the future, we’ll be more than happy to help. Best regards, Big Van World 🚐✨
William was great thank you love my new…
William was great thank you love my new daf
1 de março de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for your feedback, Paul! We're thrilled to hear that you love your new DAF and that William provided great service. Enjoy your new vehicle, and if you ever need anything, we’re here to help! Thanks, the Big Van World team 🚛🎉
Shocking experience with this company
Shocking experience with this company. I would not recommend anyone to buy a vehicle from here. Especially from a lady called Tasmin. I came to pick up a lorry the rear bumper was loose and hanging on by one cable tie. Vehicle had a massive air leak. And was not safe to be driven. When asked I was told lie after lie. They would not allow me to even complain. One of the worse buying experiences I’ve ever had.
28 de fevereiro de 2025
Opinião espontânea
Resposta da Big Van World
Dear Mr Zorlu,
We’re sorry to hear that you feel this way about your experience with us. However, we’d like to clarify a few key points to ensure an accurate representation of the situation.
Firstly, we encourage potential customers to see all other reviews mentioning Tasmin, as they reflect her professionalism, honesty, and dedication to excellent customer service.
Regarding your concerns:
• The "rear bumper" you mentioned was actually the number plate board, which had been temporarily secured after the removal of the box at your request. This was done to ensure it could be safely driven to the bodybuilder for the recovery back to be fitted.
• The air leak you referred to was a minor issue from a pipe, which we replaced immediately while you waited. The number plate board was not designed to be pulled, and that caused it to come loose, which we then secured again.
• We offered a £150 discount (gesture of goodwill) and even proposed to repair the air leak at our cost once the body was fitted.
• You did have the opportunity to raise complaints—and in fact, you did so to Tasmin, the General Manager, and the Director. We take all feedback seriously and were open to resolving any concerns.
• Unfortunately, your physically aggressive behaviour was noted by multiple staff members, including those in other departments who were not even involved in the discussion. Other customers have also made reference to the behaviour they witnessed.
Finally, the vehicle purchased was a 6-year-old lorry with 308,000 km on the clock, which had been fully prepped with a six-weekly check at our HGV site before collection.
We take pride in our transparency and high customer satisfaction, as reflected in numerous positive reviews. We regret that your experience did not meet expectations, but we stand by the fairness and professionalism of our team throughout the process. While we are always open to resolving concerns professionally, we have a zero-tolerance policy for physical aggression toward our staff. Under no circumstances will we allow intimidation or hostility in our workplace.
Best regards,
Big Van World Team
Tamsin went way more than the extra…
Tamsin went way more than the extra mile, for us.
We can't speak highly enough, of the service received.
We would certainly use them again.
Highly recommend.
Chris.
22 de fevereiro de 2025
Opinião espontânea
Resposta da Big Van World
Thank you, Chris! We’re so pleased to hear that Tasmin went above and beyond for you. Providing great service is what we strive for, and we truly appreciate your high recommendation. We look forward to helping you again in the future! 🚐
We spotted an advert and from first…
We spotted an advert and from first contact the team at Big Van World have done a fantastic job. The finance brookers we used were not ideal and Tasmin @ Big Van World was brilliant on chasing them up, sorting delivery and all paperwork. We would highly recommend Big Van World to anyone wanting to source a vehicle.
17 de fevereiro de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for sharing your experience, Jessica! We’re really pleased to hear that our Big Van World team were able to provide you with an efficient and helpful service from the start. It is great to hear your kind words about our Sales Manager Tasmin & how she went the extra mile to provide support with your finance company. Your recommendation means a lot 😃✨
So easy and the service was impeccable
So easy and the service was impeccable. Highly reccomend!
7 de fevereiro de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the five star review, John! Your recommendation means a lot to us and we’re here whenever you need us in the future! Thanks again, the Big Van World team 🌟
Great customer service
Great customer service, no pressure selling. I highly recommend
6 de fevereiro de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for the review, Jake! We’re thrilled to hear you recognised our friendly, no-pressure approach to customer service. It’s always our goal to make you feel comfortable and well-informed, and your kind words truly reinforce that we’re on the right track. We appreciate your recommendation and look forward to helping you again in the future!
Very professional and been great help
Very professional and been great help, thank you to Simon who helped throughout the process.
4 de fevereiro de 2025
Opinião espontânea
Resposta da Big Van World
Thank you for your review, George. We are so pleased you had a great experience here at Big Van World. If there is anything else we can help with, we are a phone call away! Thank you 😀
Transit custom sport
Absolutely out standing,I was looking for a hafe decent transit custom, never heard of Big van World before until I was scolling the Internet Sunday afternoon and came across the Bigvanworld add,clicked on it and found just what I was looking for, sent a message and Simon the sales person rang just after 8 Monday morning, Monday afternoon early evening me and the wife went to have a look, and Saturday afternoon we picked up are new Transit custom,the hole experiences was first class from start to finish ,Simon all the staff we meet, and a really big thanks to the owner Michael, if you want to spend your money on a class van go to Big Van World,they really are first class at what they do,thanks guys and gals luv Mr and Mrs Gwinnett 😀
27 de janeiro de 2025
Opinião espontânea
Resposta da Big Van World
Thank you so much, Mr. and Mrs. Gwinnett, for taking the time to share your wonderful experience! We’re thrilled to hear that Simon, the team, and our director Michael were able to provide you with first-class service from start to finish. It was a pleasure helping you find the perfect Transit Custom, and we’re delighted that you’re loving your new van. Thanks again for choosing Big Van World – safe travels and enjoy every mile! Come back and see us soon!
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