Truly useless customer service Initially, set up account, they need a certificate from me which I have emailed to about 5 different address as advised by Customer Svs. All bounce back no longer in u... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Picking up gas is very straightforward and simple. The staff are invariably helpful. However, as a low user I periodically receive a free bottle of acetylene and until recently the free bottle was a... Ver mais
A empresa respondeu
There was some little issues. The website isn’t very intuitive and but after a phone conversation with Martin he sorted everything out. I couldn’t order my first bottles online and couldn’t get my 50%... Ver mais
A empresa respondeu
Terrible service - failed to deliver ordered products for over a month - charged for incorrect products delivered and charging rental on cyclinders to fail to collect. Most of the people get this c... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de gás industrial
- Companhia de gás
- Fornecedor de cilindros de gás
- Fornecedor de gás de soldadura
- Fornecedor de hélio
Sobre BOC Gases
Escrito pela empresa
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreInformações de contacto
Forge, 43 Church Street West, GU21 6HT, Woking, Reino Unido
- feedbackteam@boc.com
- www.boconline.co.uk
3,8
Bom
586 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da BOC Gases
Morning Geoffrey, many thanks for taking the time to leave your feedback; your comments are appreciated.
Best Regards
BOC Customer Services
Colin From Pool , Redruth, Cornwall
Excellent Service always so so helpful and friendly , and always answers all my questions , nothing is to much trouble , goes above and beyond .
27 de julho de 2025
Resposta da BOC Gases
Good morning Miranda, many thanks for your feedback; it is good to hear you had such a positive experience. Your comments are much appreciated.
Best Regards
BOC Customer Services
When I went to the supplier they were…
When I went to the supplier they were always helpful and and quick
11 de junho de 2025
Resposta da BOC Gases
Good morning,
many thanks for your feedback. Your comments are very much appreciated.
Best Regards
BOC Customer Services
good service
28 de julho de 2025
Resposta da BOC Gases
Good morning Paul, thank you for your comments. Telling us of your positive experience is very much appreciated.
Best Regards
BOC Customer Services
Easy ordering online
Easy ordering online , quick delivery dates when ordering always deliver on time
13 de agosto de 2025
Resposta da BOC Gases
Morning Julie, I'm happy to hear you had such a positive experience. Taking the time to leave your feedback is greatly appreciated.
Best Regards
BOC Customer Services
Smooth Delivery
8 de agosto de 2025
Resposta da BOC Gases
Many thanks for your feedback Jim, your comments are greatly appreciated.
Best Regards
BOC Customer Services
lovely customer service and very…
lovely customer service and very helpful satff love it
13 de agosto de 2025
Resposta da BOC Gases
Good afternoon,
many thanks for taking the time to leave feedback. I'm pleased to hear you had such a positive experience.
Best Regards
BOC Customer Services
Resposta da BOC Gases
Good Morning John,
Thank you for your review. We appreciate the comment you left and are delighted you are happy with our service.
Kind regards,
Lisa.
BOC Customer Service Team.
Michelle was very helpful and ensured I…
Michelle was very helpful and ensured I got decent prices
Really easy to set up account
31 de julho de 2025
Resposta da BOC Gases
Good morning Lee,
Many thanks for your feedback. Your comments are appreciated and I am pleased to hear you had such a positive experience.
Kind Regards,
Lisa.
BOC Customer Service Team.
Always fast and reliable service
29 de julho de 2025
Resposta da BOC Gases
Good Morning Pauline,
Thank you for taking the time to leave a review. I am delighted your experience was a positive one.
Kind regards,
Lisa.
BOC Customer Service Team.
1st timer
As someone new to BOC I can say my experience was 1st class.
Mark in the Exeter depot was knowledgeable and helpful, a go to sort of guy. Many thanks.
2 de agosto de 2025
Resposta da BOC Gases
Good morning Alan,
Lovely to hear you had such a positive experience. Your comments are greatly appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
To check helium is in stock before going which it has been the 3 times I’ve have been
Helpful staff
1 de agosto de 2025
Resposta da BOC Gases
Good morning Anne, many thanks for taking the time to leave feedback. Your comments are appreciated and I'm pleased to hear you had a positive experience.
Best Regards
BOC Customer Services
Resposta da BOC Gases
Good morning Adam, great to hear you had such a positive experience. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
Always friendly service from the Depot…
Always friendly service from the Depot in Leith Edinburgh, who are ready to give a hand at any time
4 de agosto de 2025
Resposta da BOC Gases
Many thanks for your feedback Alan. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
The problem I had was a mix up when…
The problem I had was a mix up when setting up my account but it got sorted after a couple of phone calls but it is working ok now so I am happy with BOC GAS now .
11 de abril de 2025
Resposta da BOC Gases
Good afternoon Alan, I'm glad to hear the initial issue has been addressed and is working correctly. I appreciate you taking the time to leave your feedback.
Best Regards
BOC Customer Services
Same old hassle with accounts charging…
Problem sorted by customer service
1 de agosto de 2025
Opinião espontânea
Resposta da BOC Gases
Good morning and thank you for taking the time to leave your feedback. I am sorry to hear the service experienced fell below the standards expected. I can see that your query has already been logged and is with our queries team for investigation and resolution
Best Regards
BOC Customer Services
Lee at the BOC brimsdown was excellent
Lee at the BOC brimsdown was excellent, made the whole experience very easy! Thanks Lee!
25 de julho de 2025
Resposta da BOC Gases
Good morning,
many thanks for leaving such positive feedback. Your comments are very much appreciated.
Best Regards
BOC Customer Services
Resposta da BOC Gases
Good afternoon Cameron, many thanks for your positive feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
First Order
After initial problems with login my overall experience was great and the individual I spoke with was very helpful and easy to deal with.
20 de julho de 2025
Resposta da BOC Gases
Good afternoon,
many thanks for taking the time to leave feedback. I'm pleased to hear your over all experience was a positive one after the initial issues had been resolved.
Best Regards
BOC Customer Services
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