Truly useless customer service Initially, set up account, they need a certificate from me which I have emailed to about 5 different address as advised by Customer Svs. All bounce back no longer in u... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Picking up gas is very straightforward and simple. The staff are invariably helpful. However, as a low user I periodically receive a free bottle of acetylene and until recently the free bottle was a... Ver mais
A empresa respondeu
There was some little issues. The website isn’t very intuitive and but after a phone conversation with Martin he sorted everything out. I couldn’t order my first bottles online and couldn’t get my 50%... Ver mais
A empresa respondeu
Terrible service - failed to deliver ordered products for over a month - charged for incorrect products delivered and charging rental on cyclinders to fail to collect. Most of the people get this c... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de gás industrial
- Companhia de gás
- Fornecedor de cilindros de gás
- Fornecedor de gás de soldadura
- Fornecedor de hélio
Sobre BOC Gases
Escrito pela empresa
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreInformações de contacto
Forge, 43 Church Street West, GU21 6HT, Woking, Reino Unido
- feedbackteam@boc.com
- www.boconline.co.uk
3,8
Bom
586 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful staff.
23 de julho de 2025
Resposta da BOC Gases
Good morning Ian, many thanks for your feedback. Your comments are appreciated and I am pleased to hear you had such a positive experience.
Best Regards
BOC Customer Services
The worst management and customer…
The worst management and customer service I've experienced.
Glad I've gone to coregas
30 de julho de 2025
Opinião espontânea
Resposta da BOC Gases
Hi Jamie,
Thank you for your review, I am sorry to hear that you have not had a great experience. I have requested that Trustpilot reach out to you to provide some further details so I am able to identify your account.
Kind regards,
Lisa.
BOC Customer Service Team.
Resposta da BOC Gases
Hi Alfie,
Thank you for your review. I am delighted to hear you are happy with the service provided.
Kind regards,
Lisa.
BOC Customer Service Team.
Resposta da BOC Gases
Good morning Paul, many thanks for the positive feedback, your comments are appreciated.
Best Regards
BOC Customer Services
Although I only use my equipment on a…
Although I only use my equipment on a very low basis the quality of service I have received is excellent be it from the shop that supplies the gas etc to the guys and girls in the office that send the invoice etc nothing is to much trouble 5*
8 de julho de 2025
Resposta da BOC Gases
Good Morning Mr Reynolds, your comments are very much appreciated, I am very pleased to hear your experiences are such positive ones.
Best Regards
BOC Customer Services
Resposta da BOC Gases
Morning Ian, thank you for your feedback. It is very satisfying to hear you have had prompt and easy service.
Best Regards
BOC Customer Services
Hello there. I was new to test with nitrogen gas to look for leaks on custom made equipment.
Hello there.
I was new to testing with nitrogen gas and looking for leaks under pressure on custom made equipment.
Its the customer facing foot soldiers that make all the difference..and my contacts both in Wales and up North was fantastic....straight to the point...this is what and how you need...and set me up an account and a gave a good deal.
Since set up 3 additional customers with the same systems so good job all around.
My experience has been very good...
5 de maio de 2025
Resposta da BOC Gases
Good morning Peter, thank you for your comprehensive feedback. Your feedback is appreciated and it is very satisfying to hear you have had such positive experiences.
Best Regards
BOC Customer Services
Resposta da BOC Gases
Hi Bernie, many thanks for your comments. I am pleased your experience was a positive one.
Best Regards
BOC Customer Services
Resposta da BOC Gases
Morning Ronald, I'm happy to hear you had such a positive experience and I appreciate you taking the time to leave your feedback.
Best Regards
BOC Customer Services
Cannot reply to emails making it…
Cannot reply to emails making it difficult to communicate as to why bill is so much, and complete waste of time as can't simply use reply as will not send.
7 de julho de 2025
Resposta da BOC Gases
Hi Mark,
Apologies for the delay in responding. Do you still require assistance with this issue? Please contact us at feedbackteam@boc.com and we can take a look at your enquiry if still required.
Kind regards,
Lisa.
BOC Customer Service.
Resposta da BOC Gases
Good morning John, great to hear your experience was a positive one. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
Special price suggestions
Generally, service is friendly and good. As a retired diy'er, I find the rental of oxy-acetalene acetylene bottles very expensive.
Could I suggest a special price for hobbyists and retired people using the gasses for their hobbies and projects.
19 de junho de 2025
fast and excellent service
1 de julho de 2025
Resposta da BOC Gases
Good morning Hadeel, thank you for your comments. We appreciate you taking the time to leave feedback and it is very satisfying to hear you had such a positive experience.
Best Regards
BOC Customer Services
Brilliant service
Brilliant service. Friendly team always have stuff you need. Quality accessories.
5 de julho de 2025
Resposta da BOC Gases
Hi John, we appreciate you taking the time to leave your feedback. It is satisfying to hear you are happy with both the quality of the service and the accessories.
Best Regards
BOC Customer Services
Camborne branch is outstanding
Service and support from the Camborne branch is wonderful.
Very friendly and obliging. Very knowledgable and helpful.
Highly recommend.
Thank you BOC Gases.
5 de julho de 2025
Resposta da BOC Gases
Good morning Graeme, I really appreciate you taking the time to leave such positive comments. It is great to hear you have such a positive relationship with the branch.
Best Regards
BOC Customer Services
Great job very efficient driver.
30 de junho de 2025
Resposta da BOC Gases
Thanks Amanda for your positive feedback, your comments are very much appreciated.
Best Regards
BOC Customer Services
Terrible company offering dreadful…
Terrible company offering dreadful service. Complicated website. Moving elsewhere
17 de junho de 2025
Resposta da BOC Gases
Morning Paul, many thanks for your positive comments. We do appreciate you taking the time to leave your feedback.
Best Regards
BOC Customer Services
five stars the best
five stars the best - as whenever I order, collect and deal with any staff member at the Kilkenny site, I am met with efficiency, the best customer service at all times - be proud, thanks guys
4 de julho de 2025
Resposta da BOC Gases
Good morning, Many thanks for your feedback. I am very pleased to hear you have such positive experiences with this site. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
Aways on time
4 de julho de 2025
Resposta da BOC Gases
Morning Mark, I appreciate you taking the time to leave your comments. I am pleased to hear your experiences are so positive.
Best Regards
BOC Customer Services
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