BoxedTech.com Opiniões 

1131
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Only gave 1 star as 0 not available! Product advertised as in stock but payment returned with no communication or reason a few days later . No response to any queries. Wouldn't recommend thus company... Ver mais

Classificada 4 em 5 estrelas

Excellent pricing, item as described and unmarked. Battery seems ok too. Shipping was faster than expected tbh. Only -vs, if was picky, were a poor response to a query i had about the order, and... Ver mais

Classificada 1 em 5 estrelas

Never received any tracking information, paid £10 next day delivery and have had nothing, called the number numerous times, used the chat bot and no human interacts and emailed and still not a word. I... Ver mais

Classificada 5 em 5 estrelas

Stumbled upon this company whilst trying to find a UK based supplier of my first choice phone. Usually, I buy from well known names but they could not provide. Researched the reviews, which were very... Ver mais

Informações sobre a empresa

  1. Loja de telemóveis

Escrito pela empresa

At BoxedTech our team are comfortable being behind the scenes and letting our website do the talking. But sometimes people want to know more. We are mad about Tech – our daily mission is to search the world for awesome products at unbelievable prices using our trusted network of suppliers. Our service team’s job is pretty simple – they make sure the only thing you need to think about is enjoying your new purchase.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 22% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(1131)

18 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Poor customer service & delivery using…

Poor customer service & delivery using DPD Local. The combination of both companies & communication from both was very poor. The expected delivery time was given when I was at work (12 hour shifts in ICU) with no ability to communicate with them on the day of delivery. Instead of attempting re-delivery I was informed by customer services that delivery had been attempted three times already, which was impossible from the date of order, the customer service team at boxedtech was very rude & did not help. Other than suggesting as I’d missed three deliveries (which was clearly not true) & I had to pay for further delivery attempts. & although I did receive a full refund it was delayed due to neither company accepting they were in possession of the item. Extremely frustrating to say the least. Customer service was absolutely terrible and even implied I was lying about missing the number of deliveries I had missed. This was the main reason I requested a refund. I think an apology would be better than a crap excuse & leaving the blame entirely with the delivery company.

15 de novembro de 2020
logótipo da BoxedTech.com

Resposta da BoxedTech.com

Hi Andy, we explained that DPD told us they attempted delivery during normal hours, and it failed and the parcel was sent back to us. We did raise with DPD that you mentioned only one delivery attempt was made, but unfortunately there is nothing we can do once DPD start the return process. We offered to resend the delivery for free or refund. The day we received the returned delivery from DPD we refunded your account and notified you by email. We do sincerely apologise for the experience.

Classificada 4 em 5 estrelas

Extremely pleased...

I have been extremely pleased with the mobile phone that I bought from Boxed Tech. The price was competitive, the product is of a high quality, and the customer service I found to be very helpful and thoughtful.

My only reason for not giving the fifth star was down to the delivery. The promise was for free next day delivery, but I ended up waiting four days for it. That said, it wasn't the fault of Boxed Tech, rather it was the courier service that they use, and Boxed Tech's customer service were most helpful in chasing it on my behalf.

12 de novembro de 2020
Classificada 5 em 5 estrelas

BOXEDTECH FANTASTIC

My New Samsung A21S was delivered before the delivery date and I am absolutely delighted that has exceeded expectations.. Very Speedy delivery and with ease of shopping online with Free Delivery. Very Excellent service especially for a 1st time customer myself. With a great range of Smartphones, Tablets and Phone Accessories. Highly Recommended and Excellent Value for Money.

12 de novembro de 2020
Classificada 5 em 5 estrelas

Great and quick service

Great and quick service. Had a few problems with the delivery company but Boxed Tech helped clear it up. Quality phone, no faults. Would definitely recommend.

10 de novembro de 2020
Classificada 5 em 5 estrelas

Good Service

Good Service.
Arrived in good time, was a slight delay in shipping, but I got an email to let me know, and it was still here very quickly! Product was in perfect condition, exactly as described.

9 de novembro de 2020

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