Boxnow Opiniões 

Delivery to wrong box and no explanation or apology. The service is very slow, even within Athens. The only reason people use this service, is because the ND government has destroyed the Greek post office.

Ανίκανα σκουπίδια, χαμένα δέματα, σπασμένα δέματα, χαμένες ή μάλλον κλεμμένες επιστροφές, για να το πω σωστά. ΜΑΚΡΙΑ από αυτούς τους απατεώνες!!!

Please stay away from this scam

Worst company ever...if you want your item to be delivered choose another provider...they are incompetend....they will have your package lost and still get you to wait for more than a month for money to be refund...

the worst courier service i know.10/6/2026.After 6 working days and they havent delivered my packaged ,they never answer the phone,noone care about your problem ,they never call you back.

Unacceptable experience and a complete lack of professionalism. I sent a pair of shoes (Crocs) via BOX NOW lockers, and the product was completely ruined during transit. Due to improper conditions and excessive heat inside their locker, the shoes suffered severe thermal deformation and shrunk to the point where they are completely unwearable.

But the worst part is their customer service. Instead of taking responsibility for the damage they caused, they hide behind ridiculous bureaucratic excuses. They kept demanding photos of the outer packaging and of the item 'inside the package' AFTER the parcel had already been opened and delivered—which is obviously impossible. Even though I provided clear 'before and after' photos proving the shoes were perfectly fine prior to shipping, they refuse to take responsibility.

Every time you call, you have to explain the situation from scratch to a different representative, because their phone support seems to have zero communication with their email department. It’s an endless loop of frustration and mockery of the consumer. Stay away, especially during hot days, unless you want your items delivered completely melted!

I have used BOX NOW many times , and I never had anything to complain about , except once that I couldn't get hold of an employee to state my case - yet after a short delay they contacted me by e-mail. This last time I had to extend the time period , no problem. Considering that my case is somewhat difficult , as I don't have a mobile, the customer service of BOX NOW notifies me by e-mail , which for them is an exception. I recommend them fully !

Unprofessional custumer service! Dont answer for telefon.my packeg was lost.i didnt choose box now for delivery. Packeg came to cyprus and they supposed to deliver to me.instead to look for it,they send me just sorry!! Very disappointed!! Very much!!!

Box now and the 40 thieves, guaranteeing to steal your packages 1000%

Their behavior is criminal, they are paid to be charge of packages but the locker doors don't open, you can send or pick up the package and the phone number to call is disconnected and they don't answer to emails. DON'T DO BUSINESS WITH THEM !!!!

Unfortunally there is no zero star evaluation! I sent a packet from Greece to Germany, with a "Delivery to door" plan. BoxNow has given the packet to FedEx, and has sent me the FedEx number to track the pack. After some days FedEx info was that the packet arrived to another company premises, Hermes. I wanted to see when it will be delivered "to the door", but this status was never shown. Asking from BoxNow what is going on, they told me to communicate with Fedex. I started a conversation with FedEx, and after many days the final answer is that they do not now what happened! And they did not gave me any info about Hermes, how I could communicate with them! Also they said that my problem was ... solved!!! BoxNow had to solve the problem, but they did nothing. They just "send" me to FedEx, and FedEx could not communicate with Hermes! So now I am trying to find Hermes, through help from friends in Germany ...

They stole our package from box now. 2 weeks I'm trying to find someone and none is to be seen. I have sent emails, called multiple times. DO NOT TRUST THEM

Ότι πιο αντί επαγγελματικό το customer care άφαντο ητε τηλεφωνικά ητε μέσω email. Έχω καλέσει 6 φορές και πέρα την ευγενεστατη AI που με συνδέει σε 40 δευτερόλεπτα,μετά η αναμονή είναι κάθε φορά 10-15 λεπτά !!!!!!!!
Γιατί έχετε το τμήμα εξυπηρέτησης για καμουφλάζ ?? Ο αποστολέας μου σας επιλέγει όχι εγώ ,και + ότι έχω στείλει 6 emails ούτε εκεί απαντάτε. Ούτε 1 δεν αξίζει η εξυπηρέτηση σας και θα έπρεπε να διαβάσετε τα σχόλια των πελατών που δεν σας επιλέγουν φυσικά αλλά ο αποστολέας μας υποχρεώνει. Δείτε το όνομα μου και απαντήστε στα emails μου για να καταθέσω σε λογαριασμό σας το κόστος μεταφορικών αλλιώς θα αρνηθώ την παραλαβή και για αυτό έχω ενημερώσει τον αποστολέα. Δεν θα σας επέλεγα πότε . Περιμένω απάντηση σας η δεν κοιτάτε ούτε τα απογοητευτικά σχόλια έτσι ώστε να λάβετε μέτρα.

TORN LRN C2 Certificate without bearing any responsibility.
Gosh

Αίσχος! Βρωμιά κι απάτη! Έχασαν τάχα μου 60 εκατοστά δέμα!... Λες κι ήταν καρφίτσα... Τώρα βέβαια, κάποιος απολαμβάνει το χαμένο προϊόν-περιεχόμενο κι εγώ κλαίω τα λεφτά μου ... Μακρυά από δαύτους!

To transfer a package from Thessaloniki to Athens can take up to 4 days !!!! Then the package stays in Athens depot for 6 days for no reason , no communication to explain the delay . This is not a courrier company, it's a scam

My package was opened and more than half the items were damaged

Αν μπορουσα θα έβαζα 0. Καθυστερήσεις στην διακίνηση των αποστολών, καμία ενημέρωση στο tracking μετα απο 2 ή 3 εργάσιμες ημερες, και καμιά απάντηση σε επικοινωνίες μέσω email ή φόρμας. Τελευταία φορά τους επέλεξα. Πλέον υπάρχουν αναλογες επιλογές οι οποίες θα προτιμούνται

In Cyprus absolutely pathetic, they don't answer there phone, every thing is in Greek(so can't change pick up location, total disaster..

So i ordered a package, 400euros cost through Vendora app.
After 3 or 4 days i got a message that my package was delivered in the locker i had chosen, so i drove all the way with the password to pick it up.
Imagine my frustration when i put the password and said wrong password..i tried to call for help, the auto ai helper was pretty terrible to begin with i even had to say my parcel number 5 or more times to her, and then she said the parcel was there. But i was checking the tracking from the page and it said that my package was there although my package was not there...it was like i was being ghaslighted by the ai and the tracking page, then i noticed it said the package was still in the same locker it was put from the seller from the start....i was begining to lose my mind cause nothing made sense and the ai kept telling me my package was there...so i stayed outside of the box around 1 hour trying to figure wtf was happening, then i decided to leave cause it was already late, next morning i decided to call again to see wtf was happening, the AI again was giving me a mental breakdown and i asked several times for an actual employee altough the AI was not very willing to connect me with an actuall employee. Eventually a very inadequate lady picked up the phone, i said hello i recieved a message to recieve my package and i went there and it said not correct password wrong locker etc and then she says "Yes it appears your package has stuck in the locker" i replied "then why did you send a message to pick it up" then eventually i asked her to inform the seller and the other company about their incompetance to deliver my package and she said "we cant do that" , so then she asked me to ask the seller to put a smaller package and i said listen lady this package costs 400$ the package is gonna stay AS IT IS.and then she replied ok everything alright? HUGE nerve! and i said No nothing is alright since apparently you cant Do anything about my package! you cant inform the seller, you couldnt even inform me, you cant inform the other company and you cant send my parcel, so the real Question is WHAT CAN YOU DO? Can you actually do something????
Apparently NO
probably last time i use this company , especially for somethin valuable, i hope some employee heard my 10 Ai CALLS ,being super annoyed and upset! good luck with your shitty customer service too , so NOT helpfull! and so not customer support! you can get better support on f@cking video games than this circus! BB!