Boxnow Opiniões 

Крайно разочарование от BoxNow!
За пореден път пратката ми е оставена в автомат, който се намира на над 2 км от адреса, който съм посочила. Това е абсурдно и напълно неприемливо. Услугата уж е „удобна“, а на практика ме кара да губя време, пари и нерви, за да си взема собствената пратка.

Никой не ме е питал дали този автомат ми е удобен, нито има адекватно обяснение защо постоянно се случва едно и също. Ако трябва да вървя километри – по-добре да си я взема директно от склада!

Службата за клиенти е безполезна, а отношението – напълно безотговорно.
Това не е услуга, а подигравка.
След толкова повторения – повече няма да използвам BoxNow и не го препоръчвам на никого.

They took my package back and forth in Greece, I was supposed to pick it up from Athens according to them when I ordered the parcel to Hungary. When I contacted them (3 times at least, only once did they respond) they just said they can't do anything about it. F them honestly

I bought something through Vinted worth over 100 eur. The parcel was being sent through BoxNow. I got a notification that it arrived and when I went to the locker to pick it up, it was empty!! I contacted Vinted right away to notify them that I did not receive my parcel. 24 hours later they just changed the status to “order completed” because they said Boxnow says it was delivered!! No attempt at all to help me locate the parcel! It’s also not the first time we’ve had issues with Boxnow. We’ve had parcels ripped open and emptied, lockers not functioning properly, and now the lost parcel. It looks like their delivery people are stealing!!!
No one cares or is trying to help me find it! I just lost over 100 EUR and they do not give a DAMN!!
I strongly urge everyone to stay away from BoxNow.

Terrible customer service. The boxes can open to different codes, resulting in losing my package after I placed it. They claim it was never found; therefore, nothing can be done; bye. Unacceptable! I think BOXNOW can only be used for delivering low cost items which you done really care if they are lost or damaged.

Παρά πολύ κακή εμπειρία, έστελνα δέματα χρόνια αλλά πλέον δεν την εκτιμώ, μετά από φθορά δέματος (9994271097) που έβαλα που είναι ηλεκτρονικό και θα ήταν αυτονόητο ότι είναι εύθραυστο έστειλα φωτογραφίες στο μειλ αλλά διαρκώς απαντούσαν με Copy Paste να επισυνάψω ενώ επισύναψα πολλές φορές, στο τηλέφωνο δεν απαντάνε και περιμένεις για πάντα στην αναμονή. Δεν θα δεις χρήματα πίσω γιατί δεν μπορείς να φτάσεις ποτέ σε Agent, Δυστιχως με κακό Customer Support δεν θα πάει η εταιρία μπροστά, πίσω στην ACS.

Απο Ταυρο που ηταν η παραδοση την πηγαν Νικαια και δεν ειναι η πρωτη φορα

Ostavili su mi paket u paketomatu u drugom kvartu, 15 minuta VOŽNJE od željenog paketomata.
Iz korisnicke podrske se nitko ne javlja više od 35 minuta.

I didn't receive my package, the locker was empty.
I got the message that my package is in the boxnow locker. I went to pick it up, typed the pin and nothing. The locker didn't even open the first few times, finally when it opened, the locker was EMPTY, my package wasn't in there, I immediately took a picture of it so that I have proof so they cannot tell me that I'm lying. And then I began calling the customer support, they didn't want to answer so I kept calling them for 34 minutes before somebody finally answered and surprise surprise they didn't help me at all they were rude and just wanted to get rid of me, then because I wouldn't want to give up they told me that that sometimes happen (THAT THEY LOOSE PACKAGES) and they will try to resolve this problem and get back to me in a few days.. I'm still waiting but if you can avoid boxnow and please don't ship through them.

Μέχρι πριν λίγο καιρό είχα πολύ καλές εμπειρίες όσες φορές είχα χρησιμοποιήσει την BoxNow και την προτιμούσα λόγω της ευκολίας. Παρόλα αυτά πρόσφατα παρέλαβα 2 πακέτα, τα οποία είχαν και τις δύο φορές ανοιχτεί για να δουν τι υπάρχει μέσα. Την ίδια εμπειρία είχαν και γνωστοί μου από τους οποίους οι κούριερς έκλεψαν το περιεχόμενο των αντικειμένων. Προσοχή!

At the beginning, BoxNow was okay. Now? Avoid it at all costs.

If you’re lucky, they’ll take 5–7 days just to find an empty locker because most of them are always full. Or they’ll make you drive 20 minutes away to pick up your order from a locker far from your delivery address.

If you’re not lucky, the system will send you a PIN, you’ll go to the locker, enter the PIN, and only then find out that there is no empty box available. Complete waste of time.

Customer support is almost impossible to reach. In some cases, they even make you pay first and then send the order back to the seller after days of silence.

That’s exactly what happened to me. I received an email saying my order was on its way and that I had to pay to receive the PIN. I paid — and then nothing. No PIN, no updates.

After 3 days, I called them and was told the box was “too big” and had been sent back to the seller. 7 days later, the seller still hasn’t received it — and the seller is only 20 minutes away from my address.

Unreliable, poorly managed, and frustrating.
I won’t use BoxNow again.

EMPTY LOCKER!
I opened the locker with the pin code and the locker was EMPTY! After calling several times, waitting 1 hour in the line and sending mail about the problem, after one hole week the answer was that THE DELIVERY WAS COMPLETED SUCCESFULLY!!!!!!!!!! I complained again and I still have NO ANSWER.

They are taking the parcel to the place of issue for a whole week, they cannot cover the distance of 60 km, they have already called and asked that we fly away, the service is disgusting. I'm furious!

I've used it multiple times, either as a way of shopping from eshops, or selling personal items, never dissapointed!

I have been waiting 8 days for a parcel to be sent to me by a friend via Box Now. The parcel was wrapped in a plastic bag and placed inside an envelope, which clearly had the shipping number written on it.

After 5 days, I was contacted by the company and informed that my parcel was found without a shipping number, only with the plastic bag. This clearly indicates that someone opened the envelope and removed the shipping label.

I asked them to place the parcel in a box and proceed with the shipment. This was confirmed to me over the phone, however two days later there has been absolutely no progress. Despite calling repeatedly, no one answers.

Unfortunately, based on my experience, I cannot recommend Box Now as a trustworthy company for parcel delivery, especially when issues arise and there is no proper communication or accountability.

That company is really bad and I don't recommend it to anyone I have ordered a packaged and they didn't even send me an email so I can track my order for 6 days I've been waiting for it. Supposedly fast shipping

Disaster!!!!!
Previously I was using box now very often and was happy with it, but last SIX parcels were sent to a locker which is 25 minutes away from the one I have chosen (close to my place). Terrible!!! I will not pick up these parcels anymore and generally won’t use box now and will tell this story to everyone. Sad..
P.S. wrote them 3 mails to 3 different emails and tried to call them. Ended the call after I waited for 45 minutes and no one picked up and the mails remained unresponsive, so zero chance to contact them

I use it very often. I have no complains.

60 ΛΕΠΤΑ ΑΝΑΜΟΝΗ ΣΤΟ ΤΗΛΕΦΩΝΟ!!! και μετα απλα σε πεταει η γραμμη στο 60λεπτο... αυτο θα πει εξυπηρετηση!

I've never had any problems. Delivery from locker to locker. The fastest, cheapest and most reliable way to send and receive parcels in Greece.

Worst courier service experience.
I sent a parcel from Xanthi to Thessaloniki. It reached their warehouse in Kavala in just one day, and then nothing. I waited 10 days only to be informed that they had lost my parcel. Completely unacceptable and unprofessional service.