Boxnow Opiniões 

Worst ever delivery company, don’t order anything through them. If you do you will regret. My stuff has been cleared from customs since 2 weeks back they have not yet picked up my stuff and delivery it to the box I’ve tried to get in touch with them everything seems to me automated AI can’t get hold of anyone neither from emails or calls. Don’t order anything through theirs service. Worst services ever

I am waiting for an international shipment handled by Box Now that was sent on December 9, 2025, with an estimated delivery window of December 19–25, 2025.

As of today, the parcel has not been delivered and there has been no meaningful update in the tracking system. Despite multiple attempts to contact the company via phone and email, I have received no response or clarification regarding the status of my shipment.

Due to the prolonged delay and complete lack of communication, I have been forced to submit official complaints to the Greek Consumer Ombudsman and the Hellenic Telecommunications & Post Commission (EETT).

I am still awaiting a clear and official response regarding the whereabouts of the shipment.

Τους τελευταίους μήνες η ποιότητα των υπηρεσιών έχει πέσει δραματικά.
Η εταιρεία έχει την κακή συνήθεια να αλλάζει θέση στο δέμα σου μετακινώντας το σε άλλο λόκερ, δίχως την προηγούμενη συγκατάθεση σου. Το λόκερ μπορεί να βρίσκεται και 2χλμ. μακριά από το σπίτι σου.
Η λύση απλή:Αν όντως το locker είναι γεμάτο, να σε ειδοποιεί ώστε να διαλέξεις άλλο κοντινό στο σπίτι σου και όχι να διαλέγει η εταιρεία και να σε στέλνει στην αλλη άκρη της πόλης.

Used to be happy to use boxnow but now it is usually a nightmare. They will return a box to Hungary (after only 3 days in the locker, without being able to extend the pick up date, amidst floods and Exarchia clashes) while not being able to move a package from Halandri to Exarchia after 5 days.

The worst worst worst courier company possible. I kept calling their customer support phone for days without response. I selected callback nothing. And irony is you call them on Saturday the voice message claims they are open and they immediately hang up.
Awful. Really awful.

I used Boxnow a lot in the past and almost never had any problems with it (aside from a few minor cases). That changed yesterday, when I received a package that looked as if it had been kicked or punched, inevitably damaging its contents.

This delivery was handled with gross negligence. The box was clearly marked with EIGHT “FRAGILE” labels on all sides, yet it arrived damaged and with completely broken contents.

Inside were solid ceramic items, carefully wrapped in multiple layers of bubble wrap and protective foam, while these items are not fragile to normal transport conditions.
For them to be broken, the package must have been subjected to severe impact — thrown, slammed, or repeatedly dropped. This is not accidental damage, it is the result of reckless handling.

This demonstrates a complete lack of care, professionalism, and respect for customer property. Ignoring such obvious FRAGILE warnings is unacceptable and raises serious concerns about how packages are treated throughout your delivery chain.

I would strongly advise others to reconsider using this service for anything of value or fragility, as basic handling standards were clearly not followed.

I am in Athens . They sent the parcel to a locker far away from my address. Since I am person with disabilities I couldn’t go to pick it up and they return it to CHINA.For one week I tried to communicate but i spoke with chat bots. CANCEL BOX NOW

I will review the company with 1 star sadly..
I send every week parcels with Box Now and so I recieve my orders too.
During holidays all lockers in my area are overly booked as they say but I always send my orders with ease so why I cannot recie any.?Probably they have some free space and anyway their car pass from lockers daily to pick up and deliver.
So the last days I was waiting for a big amount of parcels to pick up.
But because there was not anything free close to my area I chose a faraway locker and then I send them a message in advance to deliver the parcels in my closest locker..They never replied. Im a person with 80% percent disability and I cannot move far from my neighbor. Andni dont have anyone to pick them up for me.I even emaild them my official card that proves I am disabled.No answer...
My next move its not gonna be a review.

χωρίς προειδοποίηση μου άλλαξε το locker χωρίς να με έχει ενημερώσει έστω μια 1 μέρα

I have a locker at 500m and they sent my package 3km away at Athens. Are they nuts? Will use a different service from now on

We are a business partner using their services for our e-shop. Until today, all went smoothly. Because the customer missed the pick-up date, they sent the return email instructions to us, but with exactly the same location! (which is in a different geographical area). And so, we gave the customer the PIN (as we thought it was for them - being the SAME box). Customer picked it up, never paid, and the service we received was "We will try to notify the customer". We are very sorry to give such a review, but they could at least accept responsibility of their mistake. Be cautious... that's our advise

Every time they send the packages to wrong place. Not just another area but another municipal. They never answer the phone. The worst company ever.

I suspect the bad reviews on here are because people sometimes only leave reviews when they've had a bad experience. I had a parcel delivered to a Boxnow locker and the process to collect it was really easy. I could open the locker straight from my phone, no need to even enter a PIN.

Πολύ κακή εμπειρία με το BoxNow. Η εφαρμογή μου ζήτησε να ανοίξει αυτόματα το ντουλάπι, το πάτησα, αλλά δεν άνοιξε ποτέ και παρ’ όλα αυτά έδειξε ότι το δέμα παραδόθηκε. Δεν απάντησαν στα τηλέφωνα, δεν με κάλεσαν ποτέ πίσω όπως υπόσχονταν και δεν απάντησαν ούτε στο email. Δεν μπορώ να εμπιστευτώ ξανά την υπηρεσία.
Very bad experience with BoxNow. The app asked me to open the locker automatically, I pressed the button, but the locker never opened and it still showed the parcel as delivered. They never answered the phone, never called me back as promised, and never replied to my email. I can’t trust this service again.

A friend sent me a laptop and received an empty wallet instead. The customer support is terrible and never seen worse. The package is probably stolen from BOX NOW employees as every valuable item gets stolen from the company. Totally clowns, never to be trusted. Stay away from this company.

They cancelled my package because they said it was "too big" and couldnt fit in their parcel. The worst company dont trust them

They damage packages and refuse to compensate…

I m pleased with box now in general the only issue is that they hardly ever deliver at the boxes that are close to me. They always sent me a text that my chosen locker is full and they deliver it to another one which is like 2 km away... besides this inconvenience, I m pleased. They are fast and my packets arrive in good shape

I've been waiting for a whole week and still isn't at the location it needs to be, don't recommend at all. Use other postal services