Boxnow Opiniões 

The delivery via BoxNow resulted in an empty locker, with no parcel delivered as expected. This incident raises serious concerns regarding the company’s reliability and handling procedures. Based on this experience, I would advise caution when using their services.

Γενικώς, ικανοποιημένος παρά τα όσα γράφονται και ακούγονται. Συσκευάζω σωστά με μπόλικα υλικά και ταινία συσκευασίας, διαλέγω μέγεθος θυρίδας που να χωράει το προϊόν με χοντρή συσκευασία, γράφω πάντα σε διάφορες πλευρές τον αριθμό αποστολής, οπότε δεν έχω μέχρι στιγμής, ούτε απώλειες, ούτε φθορές. Είναι εξαιρετικά value for money για αποστολές αξίας έως 100€. Επίσης, είμαι σε μια ομάδα στο facebook για τα κουπόνια της box now, οπότε αγοράζω πάντα χρησιμοποιώντας τους μεγαλύτερους εκπτωτικούς κωδικούς.

6 deays to delivery a packet from Athens to Patras!

Διάκριση εις βάρος ΑμεΑ – Έλλειψη κοινωνικής ευαισθησίας
Η εταιρεία με τις πρακτικές της αποκλείει ουσιαστικά τα άτομα με αναπηρία (ΑμεΑ), κάτι που θεωρώ σοβαρή διάκριση και προσβολή των βασικών αρχών ισότητας και σεβασμού. Η στάση αυτή δείχνει έλλειψη κοινωνικής συνείδησης και πολιτισμού, δημιουργώντας την εικόνα μιας επιχείρησης που αδιαφορεί για θεμελιώδη ανθρώπινα δικαιώματα.
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该公司的做法实际上排除了残障人士，我认为这是一种严重的歧视，违反了平等和尊重的基本原则。这种态度显示出缺乏社会意识和文化素养，给人一种公司漠视基本人权的印象。

In the last few months , I experienced delays up to one week in the same town and they change the lockers, without being informed in advance. Enough is enough.. Never again

Amazing service - very fast, it’s the only one I use in and out of Greece! and even if it gets lost or the locker doesn’t open, the phone center helped me asap!
Recommend

Πρόσφατα παρέλαβα δέμα από το εξωτερικό μέσω BoxNow. Έλαβα κωδικό για να το παραλάβω από θυρίδα, αλλά όταν τον πληκτρολόγησα, καμία θυρίδα δεν άνοιξε. Επικοινώνησα τηλεφωνικά και μου είπαν ότι θα το φροντίσουν, όμως δεν έλαβα νέο κωδικό.
Στο σύστημα τους το δέμα εμφανιζόταν ως «παραδοθέν», ενώ δεν είχα παραλάβει τίποτα. Έστειλα email χωρίς καμία απάντηση. Σε δεύτερη τηλεφωνική επικοινωνία, μου είπαν ότι «δεν μπορούν να κάνουν τίποτα».
Μετά από περίπου μία εβδομάδα, επικοινώνησε μαζί μου ένας άγνωστος, ο οποίος με ενημέρωσε ότι μια κυρία βρήκε το δέμα μου σε μια… γλάστρα δίπλα στις θυρίδες, με εμφανή τα στοιχεία μου. Τελικά η κυρία αυτή μου το παρέδωσε, όχι η εταιρεία.
Η όλη διαδικασία με άφησε χωρίς καμία εμπιστοσύνη στην BoxNow. Θεωρώ ότι το περιστατικό δείχνει σοβαρά προβλήματα στην ασφάλεια και την εξυπηρέτηση πελατών τους, και δεν σκοπεύω να συνεργαστώ ξανά μαζί τους.

Tracking outside Greece is not available...
Item & Money was lost :(

I made a mistake with the Adress. I sent from a place that I was a package to myself in my hometown. Since in the website it is not clear which adress you can add the sender or the receiver's and I put the receiver Adress the one that I would sent it from, that means the package never moved from the box. I talked lots of times with the customer service,that they are not even trained and after many discussions they told me that since it is going to an island the price is different(although the price is not different if you start the process to send in an island). They could not do anything. I told them I would pay more, they told me it is not possible because their system does not work like this. Anyway I had to send someone to pick it up for me and I had to send again. I just lost the money and a lot of time. Mine and anothers person too. Unacceptable

Ich kann Ihnen versichern, solange Temu nur mit Ihnen zusammen arbeitet, würde ich in Griechenland NIE wieder etwas bestellen!!!!!!!!!!!!!!!!!!!!
Warum holen Sie die Pakete bei 32 Grad nicht selbst ab und bringen Sie es zu mir nach Hause ??
Sie müssen nur 1,8 km hin und zurück und schleppen 25 Minuten ! wie wäre es damit??
Sie können aber alle 3 Pakete per Taxi nach Hause zu mir liefern lassen, die 5€ zahle ich auch selber !
Auch wenn Ihnen es schwer fällt, haben wir Kunden die Macht und werden dafür sorgen, dass Sie flexibler werden oder aufhören.

Clueless people not caring about the customer. They returned my package to the sender after not receiving it for 2 days. Not even a single phone call to let me know that the package was there. Not sure why this company have made it to europe

Worst comany ever.. they never bring my package to the pick up point what i choosed. Now i must drive 25 minutes to th other side of the town.Never will use them again.

Έχασαν το δέμα μου ενώ έγινε κανονικά η αποστολή και βρισκόταν σε μεταφορά επί 10 ημέρες , ακόμη δεν έχω λάβει αποζημίωση και δεν ξέρω εάν πραγματικά αποζιμιωνουν

Worst service ever. You should close shop dear people. You are worthless.
Called customer care and she had no idea what she was talking about. She could not search for the problem and kept repeating nonsense. She said sorry 10 times for mistating facts but still kept refusing to find answers. They destroyed the package returned it to the locker refused to tell me that. OMG have never expirienced such an unprofessional company. So sorry. You should close shop my dears. Let others professional take over. No wonder you are cheap. Cheap doesn't make it good after all.
One star because there is no Zero stars.. You are not worth a single star

Had 3 packets send through BoxNow (Did not know that it would be sent with them, otherwise I'd have chosen a different option.)
1 month after 2 of the packages were sent, they were returned from Greece to Romania as it was over the shipping limit to Cyprus(4kg) even through the shipment was originally accepted with the weight.
The third package after month and a half with a "In transit" categorisation went to Lost.
Absolutely terrible customer service as well. Highly avoid using this carrier.

The parcel containing pharmacy products that I purchased arrived on the afternoon of Saturday, June 22, 2025, at 14 Alexandrou Papanastasiou Street, Sykies, Thessaloniki.
The etiquette on the outside of the parcel was the right one ( it had the name of the pharmacy store and my name and address)
The contents of the parcel, which were dietary supplements worth €56.18, had been stolen, and in the empty package someone had placed a small frame with the symbols used by the monks of Mount Athos—obviously meant as mockery by the thieves. I was extremely upset, and I will never use this service again.

Terrible Customer Care Service. Although the pick-up services are 24/7, customer care and technical assistance is available on a measly 7-hour schedule. Horrible experience overall as many of their lockers are usually not functioning due to maintenance (for which they do not inform the customers)

I ordered from temu and when I went to receive the package from a locker nearby it wasn't there.
I called box now and they told me that the package was too big to fit in their lockers.
If you can believe it they cancelled the order and returned it to CHINA.....
They didn't offer me any other solution!!!
What can I say.....

The parcel was ready on 07/06 and they received it 10/06, it is 12/06 and still did not receive it!!! Better order it with a courier, this is worst company ever, hire some personnel!!!

The worst courier service in GREECE..DO NOT TRUST...STAY AWAY