I’m very happy with my experience with BrickHouse Security! Their GPS device has been helpful for keeping track of my vehicle and gives me peace of mind. A great investment for my rental business. Hig... Ver mais
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Leia as opiniões dos outros
We like the products. We came back and ordered for the rest of our fleet of trucks and trailers. Luckily when we called we got assigned to Kellie Kendall. She was so knowledegable and helpful. Wish we... Ver mais
I bought 2 different units both hardwired to use on the cars we bought our granddaughters-teen drivers and let me tell you they are the best trackers ever. It lets you know immediately if the unit is... Ver mais
I have never had a problem getting help from Customer service if I have any questions or concerns that come up, which have only been a couple times and that is not because of any fault by the equipmen... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Informações de contacto
5718 W. 79th Street, 46278, Indianapolis, Estados Unidos da América
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4,9
Excelente
933 opiniões
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Fantastic customer service
Fantastic customer service! A++++ Knowledgeable staff!
20 de março de 2026
Opinião espontânea
I was having trouble reactivating my…
I was having trouble reactivating my device after turning it off a couple years and the representative Trisha who was assisting me through text helped move my Gmail account over to my Yahoo account she was able to resend me the email so I was able to log in she helped walk me through the process of getting back into my account I feel like she went above and beyond assisting me in the areas that I needed help in.
19 de março de 2026
Opinião espontânea
Great product quality and superior…
Great product quality and superior customer service. Fully satisfied with Brickhouse security.
19 de março de 2026
Opinião espontânea
Ordered and had it set up in minutes
Ordered and had it set up in minutes, longest part was getting the additional battery pack charged up. After initial install it took about 2 hours for the tracker to start sending data points.
18 de março de 2026
Opinião espontânea
Great communication
Great communication
Fair price
Reliable devices
This is a company that delivers on their promises.
Trish and her colleagues are very helpful
18 de março de 2026
Opinião espontânea
It helped me find my stolen truck
It helped me find my stolen truck
6 de março de 2026
Opinião espontânea
Sold my vehicle
Sold my vehicle. Removed my tracker. Discontinued service for maybe 6 months. Bought a new vehicle. Added the tracker.
Here’s where it gets good: i emailed asking how to go about reinstating the coverage. Instant answer! They put my tracker back online super fast! Had all my payment details from the other current tracker so just added this one back so i have two currently activated. When it didn’t track on my app- they immediately had an answer! No issues at all. Love this company! Czarmaine was super helpful.
18 de março de 2026
Opinião espontânea
Great product..works very well simple…
Great product..works very well simple to use.
Thank you Czarmaine for your help
27 de março de 2025
Opinião espontânea
Great customer service
Great customer service , All I had to do in order to receive assistance logging in was text their number and a representative Trish text me back immediately and had me in my account in a few minutes!
18 de março de 2026
Opinião espontânea
Excellent service
I have been dealing with brickhouse security for about a year now. It is definitely worth it for security reasons and very affordable. I noticed a lil glitch from time to time. But needless to say it's accurate and on point. Thank you mervin for your time and patience with helping me today. Great customer service skill
17 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your continued support over the past year! We’re pleased to hear that our GPS solution has been both accurate and valuable for you. We understand that minor issues, such as occasional glitches, happen. If you notice anything that seems off, please don’t hesitate to reach out so we can investigate and ensure everything is functioning as expected.
We will be sure to pass along your thanks to Mervin. He will really appreciate it.
Marvin was very helpful and made sure I…
Marvin was very helpful and made sure I understood exactly what I was doing before I was doing it I felt comfortable and confident and what I was doing and never thought I'd actually be able to do this on my own but with his help here I am thank you so much for your patience and your time I've had a few people who have worked in this company that have not leveled up to the experience that I've had with Marvin he definitely needs to be recognized for all of his hard work
6 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad to hear that Mervin was able to guide you patiently and thoroughly, and that you felt comfortable and confident throughout the process.
We truly appreciate your kind words about his support, and we’ll make sure your feedback is shared with him as recognition of his hard work and dedication.
Thank you again for your trust! We’re always here if you need anything moving forward.
I love how accurate my trackers are
I love how accurate my trackers are! They give me a peace of mind knowing where my rental cars are! Battery life isn’t the best when they’re being used daily but overall a GREAT PRODUCT once you have them good and charged!!
28 de fevereiro de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are delighted to hear that our GPS trackers provide you with peace of mind and help you keep track of your rental vehicles.
We understand that battery life can vary with daily use, and we would be happy to share tips to help you maximize your device's performance. We appreciate your support and are glad that you are enjoying the product!
Good tracking
Im not good wth answering to calls , these guys are n n on piunt
10 de março de 2026
Opinião espontânea
Device Issue
(Mervin) helped me with a device issue and made the process quick and easy. He was friendly, patient, and got everything working again. Great customer service!
13 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We’re glad to hear that Mervin was able to assist you quickly and easily with the device issue. We will make sure to pass along your kind words. Please don’t hesitate to reach out anytime. We’re always happy to help!
Marvin was quick to assist me and…
Marvin was quick to assist me and solved my issue in a timely manner.Was friendly and informative.
13 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re happy to hear Mervin was able to assist you quickly and provide helpful information. We’ll be sure to share this with him!
Reliable and exact location
Reliable and exact location! I purchased devices from BrickHouse to track my daughter who travels out of the country for school a lot. The devices are very accurate and show location details that cells phones do not show. The app is easy to use and I appreciate BrickHouse for the ease and convenience of the technology.
12 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We understand how important it is to stay connected with loved ones while they’re traveling, and we’re glad our GPS devices can provide that peace of mind.
We’re also happy to hear that our app has been easy to use and convenient for you. Thank you for choosing us and trusting our GPS solutions.
The tracking service is great
The tracking service is great also I love the customer service of the company, Czarmaine is nice, helpful, thank you so much!
9 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your kind words! We’re glad to hear you’re enjoying our GPS service and had a great experience with our customer support. We’ll be sure to share your feedback with Czarmaine, she’ll truly appreciate it.
I been using Brickhouse’s security for 3 years and no issues
I been using Brickhouse’s security services for about 3years now and I never had any issues with the service or the devices and customer service representatives are there to assist you with any help that you might need…I highly recommend them friends and family..Czarmaine has been assisting me and was very helpful..thanks again Czarmaine..
10 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your continued trust over the past three years! We’re glad to hear everything has been working smoothly and that our team has been there when you needed help.
We truly appreciate your recommendation and your kind words for Czarmaine. We’ll be sure to pass them along.
The device is easy to set up and…
The device is easy to set up and install and all though it's not always exactly in the right spot it's still super accurate and it gives lots of different types of data like speed it's traveling at and common roads it travels on
2 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad to hear the setup was easy and that you’re finding value in features like speed and travel history.
In terms of location, GPS accuracy can vary slightly depending on factors such as signal strength, nearby buildings, and terrain. If anything ever seems off or out of the ordinary, please don’t hesitate to reach out. We’re always here to help and make sure everything is working the way it should.
Fast shipping
Fast shipping, easy to use and trish gave me great customer service!!
10 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re pleased to hear that everything went smoothly from shipping to setup, and we will definitely pass along your appreciation to Trish.
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