I’m very happy with my experience with BrickHouse Security! Their GPS device has been helpful for keeping track of my vehicle and gives me peace of mind. A great investment for my rental business. Hig... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We like the products. We came back and ordered for the rest of our fleet of trucks and trailers. Luckily when we called we got assigned to Kellie Kendall. She was so knowledegable and helpful. Wish we... Ver mais
I bought 2 different units both hardwired to use on the cars we bought our granddaughters-teen drivers and let me tell you they are the best trackers ever. It lets you know immediately if the unit is... Ver mais
I have never had a problem getting help from Customer service if I have any questions or concerns that come up, which have only been a couple times and that is not because of any fault by the equipmen... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Informações de contacto
5718 W. 79th Street, 46278, Indianapolis, Estados Unidos da América
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4,9
Excelente
932 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great company
Great company willing to help which everything you could possibly need quick and simple best company for all your needs!
7 de abril de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for the kind words! We really appreciate it. We’re glad to hear our team has made things quick and simple for you; that’s exactly what we aim for. We’re always here whenever you need us.
The BrickHouse GPS I am very impressed
The BrickHouse GPS I am greatly impressed with.Received a good deal through a promotion on the website.The GPS came very quick.Received the email confirmation and Mervin responded very quickly with my concerns about setting the GPS account up.The app looks very detailed for what I will be using for.Mervin answer all my questions in a quick professional very knowledgeable.Thank You
14 de abril de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re delighted to hear that your experience has been positive, from placing your order to setting up your account.
We’ll be sure to share your kind words with Mervin; he’ll appreciate knowing he helped make your setup process smooth and straightforward.
Please don’t hesitate to reach out if you need anything further. We’re always here to help.
I texted BrickHouse
I texted BrickHouse to see if I could get alerts when my vehicle was started and Charmaine texted back right away and proceeded to do as I asked. Very helpful
12 de abril de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are glad that Czarmaine could assist you promptly and set up your alert preferences exactly as you needed. We’re always here if you need any further support.
When my mother somehow disconnected the…
When my mother somehow disconnected the tracker in her car, I had some difficulty getting it reconnected. I texted and spoke to Czarmaine who was very helpful and knowledgeable and walked me through reconnection step by step. Having the tracker on my mother's car is so very important because of her dementia and I felt like Czarmaine really cared. Thank you so much for your assistance and I would recommend this product and service to everyone!
11 de abril de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We understand how important it is to stay connected and have peace of mind when it comes to your mother’s safety.
We’re glad Czarmaine was able to guide and support you through the reconnection process. We’ll be sure to share your kind words with her; it means a lot to know she made you feel cared for.
We appreciate your trust and are always here if you need anything.
I am a returning customer
I am a returning customer. Worked perfectly the first time, last year. I just purchased another device and so far so good! Customer service is a great help when needed! Czarmaine was AMAZING!
10 de abril de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your continued support. We truly appreciate having you as a returning customer!
We’re glad your new GPS device is working well, and we’ll be sure to share your kind words with Czarmaine. We look forward to continuing to support you.
BrickHouse security has been providing excellent service.
BrickHouse security has been providing our GPS tracking service for over 2 years. We are 100% satisfied. Never any issues or problems with the tracking. We just did an upgrade to a better software system and the conversion was completely trouble free. When we did call in for information on the new software every one was helpful and easy to communicate with. All of our questions were answered and it was easy to understand.
16 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for trusting BrickHouse Security with your GPS tracking needs over the past two years!
We are pleased to hear that your experience has been consistently smooth and trouble-free, and that the recent software upgrade went seamlessly. We are especially glad that our team made the transition easy and provided clear, helpful support throughout the process.
We look forward to continuing to support you!
You can't go wrong with the BRICK!
My personal experience with BRICK HOUSE SECURITY GPS is wonderful. I would recommend the device to whoever love the safety of their love ones.
18 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your kind words! We’re glad to hear your experience has been wonderful and that our GPS product brings you peace of mind.
We appreciate your trust and your recommendation, and we’re always here to support you.
Kelvin was the representative who…
Kelvin was the representative who assisted me and my daughter today and his step by step was easy and understandable.
2 de abril de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing this. We’re glad to hear Kelvin was able to guide both you and your daughter in a clear, step-by-step way that was easy to understand.
We appreciate your feedback and are always here if you need anything further.
Worrying about the safety of a loved…
Worrying about the safety of a loved one can be very stressful , brickhouse gps has eased that stress. The tracking is excellent and at any time you can pinpoint exactly where your car is at . I have the spark nano , it's small but powerful.
16 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad to hear that our GPS tracking has helped ease some of the worry about your loved one’s safety.
It’s great to know the Spark Nano has been a good fit for you. While it’s small, it’s designed to deliver reliable, real-time tracking whenever you need it most. We truly appreciate your trust and are always here if you need anything.
Brickhouse security is an excellent…
Brickhouse security is an excellent company. Very helpful and full of resources. My experience with Brickhouse security has been awesome. I would most definitely use this company again.
4 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We are delighted to hear that you had a positive experience and that you have been able to rely on our team and resources. It truly means a lot to us that we have earned your trust.
We look forward to assisting you again whenever you need us.
The representative Melvin provided…
The representative Melvin provided truly exceptional service from start to finish. They were incredibly patient and professional while addressing every detail of my request with genuine care. It is rare to find someone so dedicated to ensuring a positive customer experience and their helpfulness made a significant difference. I am thoroughly impressed by their expertise and the seamless way they handled everything.
27 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear Mervin provided you with patient, professional, and genuinely attentive support throughout your experience.
We take pride in delivering a seamless customer experience, and it means a lot to know he made such a positive impact. We’ll be sure to share your kind words with him.
Thank you for your trust. We’re always here to help whenever you need us.
Their customer service is very prompt…
Their customer service is very prompt and patient. Trish worked hard to troubleshoot the issues that I was having. She was very knowledgeable. The product works great and I'll be purchasing more for my other vehicles
25 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad Trish was able to patiently troubleshoot the issues with you and get everything working as it should. We’ll let her know about your experience; she’ll be happy to hear it.
It means a lot to hear that our GPS product is working well for you, and we truly appreciate your continued trust as you expand to more vehicles. We’re always here whenever you need support.
Very Helpful!
Trish was very eager to help me change the settings on my BrickHouse Nano GPS tracker. She was knowledgeable and clearly presented my options. She made the necessary adjustments for me to help preserve battery life. A+++ customer service!
26 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We’re glad that Trish was able to guide you through your options and set up your BrickHouse Nano GPS tracker in a way that best meets your needs, particularly regarding battery life. Our goal is always to make things as clear and easy as possible. We will make sure to pass along your kind words to her; she will truly appreciate it.
My experience was great
My experience was great. They were very attentive when i had questions and my gps worked wonderful. Very cost efficient. The only thing that could be better was if they communicated with you better if they haven’t received a payment, and notified you in advance instead of cutting service off. But if you pay your bill you won’t have to worry about that. I definitely recommend their service. 10/10
25 de março de 2026
Opinião espontânea
It allows me to keep constant updates…
It allows me to keep constant updates on my vehicle location. It’s extra added peace of mind to know the exact location of the vehicle as well as the driver if something should happen.
25 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
We're glad to hear that the real-time updates of our GPS product are helping you stay informed and giving you extra confidence about your vehicle and driver.
Thank you for trusting us to help protect what matters most. We’re committed to being there when you need us.
Kelvin was amazing
Kelvin was amazing. My dog ate my battery pack and Kelvin assisted quick and efficiently, to satisfying my request, and get a new battery pack sent out the same day. The best customer service I’ve ever experienced.
25 de março de 2026
Opinião espontânea
I enjoy it very much
I enjoy it very much. It gives me a peace of mind knowing my property is secure.
24 de março de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re delighted to hear you’re enjoying our GPS product and that it gives you peace of mind knowing your property is secure. That’s exactly what we aim to provide, and it means a lot to know it’s making a difference for you.
I want to thank you for your help in…
I want to thank you for your help in deactivating my account. Mervin was a great to me in identifying that my card on file was an old card that was no longer used. I was able to enter the correct card and Mervin made my experience smooth and quick.
23 de março de 2026
Opinião espontânea
great customer help and great devices
the customer service was great i got help from Kevin he's was fast straight forward answered everything i asked about and got it done for me with no problems no spending hours waiting for replies or a conformation. the companies devices are also really good quality sturdy and long lasting test it on a decent 2 hour trip back and forth with no problems not even a budge I would 100% recommend them with great products and customer service
23 de março de 2026
Opinião espontânea
Fantastic customer service
Fantastic customer service! A++++ Knowledgeable staff!
20 de março de 2026
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.