Bought a customised neon, paid hundreds of pounds, waited two and a half weeks, clear instructions from the start.....came back in the wrong colour!!! They were sorry they had made a mistake but not h... Ver mais
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Leia as opiniões dos outros
Aitch Group commissioned Brilliant Neon to design, produce and install a bespoke neon light display for one of our East London commercial developments. The team were brilliant to work with, they del... Ver mais
Just received our new sign and absolutely delighted. Really impressed with the workmanship and the care and quality that’s gone into getting this sign made. It’s a real feature in our home. Thank y... Ver mais
Natasha and Neil and the amazing Neon made our Christmas! Natasha went out of her way to make sure we had it all up and ready for Christmas in the eleventh hour when usually everyone would have logged... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Brilliant Neon designs and makes fabulous LED neon signs. Contact us for a quote for your bespoke / custom neon.
Informações de contacto
674 Old Kent Road, SE15 1JF, London, Reino Unido
- sales@brilliantneon.co.uk
- www.brilliantneon.co.uk
4,5
Excelente
102 opiniões
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I can't recommend Brilliant Neon highly…
I can't recommend Brilliant Neon highly enough. A pleasure to deal with from start to finish, nothing was too much trouble and most importantly the product was fantastic!
11 de outubro de 2018
Opinião espontânea
Resposta da Brilliant Neon
wow Gemma what a lovely review- thank you so much for taking the time to do this- great to hear that the attention we give to customer service is perceived well by the most important people : our customers :-) : also great to hear you love the sign.
thanks so much again
Stephen & the Brilliant neon team
Brilliant design
Brilliant design, service and quality. It looks FAB in our dining room.
10 de outubro de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi Roy
thanks so much for taking the time to write this review- and we are always happy to hear our customers service and design ethos is being well received by our customers.- we have a great pride in this and its great to see reviews like this.
with many thanks
Stevie and The Brilliant neon team
Thank you!
We are more than thrilled with our new Open Eye sign. Thank you!!
9 de outubro de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi David and Ibby thanks so much for taking the time to write this review- we are really happy you are thrilled with your Open sign - we love your design and it translated fantastically into LED neon. Im sure this will have the desired affect of attracting more customers
many thanks again
Stevie And the Brilliant neon team
Brilliant experience with Brilliant…
Brilliant experience with Brilliant Neon! :) We love our sign, as did the audience of our show, and many a selfie was taken with it!
Good and thorough service, and everything was delivered on time and as expected. Very happy! Thanks Hunt & Murphy
30 de setembro de 2018
Opinião espontânea
Resposta da Brilliant Neon
We are so pleased to hear that you found everything Brilliant ! :-)- I have to say it was an absolute pleasure to deal with you throughout the process, and I an delighted that you and the audience loved the sign. We do put great emphasis on thorough service and it makes us glow with pride when we hear comments like this.
thanks you so much for taking the time to write this review and wishing you the best of luck with your future shows.
kind regards
Stephen and all the Brilliant Neon team
Fantastic customer service and…
Fantastic customer service and fantastic product.
6 de setembro de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi there
doesn't really get better than that ! thank you so much - this is what we aim to do and you have summed it up for us !
thanks so much for taking the time to post the review
kind regards
Stephen & all the Brilliant neon team
Brilliant company
Brilliant company! We have bought two neons and we love them. The service is extremely friendly and efficient and I’d highly recommend getting one of these specials pieces for your living space.
7 de agosto de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi Lucy
thank you for your lovely review-its also so nice to hear that our customers find our service friendly- its something we really pride ourselves on.
thanks again for dropping by to post this
kind regards
Stephen & all the Brilliant neon team
Surpassed expectations
A bunch of us clubbed together to buy Studio 54 sign for a wedding present. The communication was really friendly and I was kept in the loop every step of the way. They didn’t have one in stock, so had to wait for it to be made, took about 10-12 weeks. Quite simply it surpassed all expectations. It is fantastic quality and looks absolutely amazing.
24 de julho de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi Sheri
sorry for the rather tardy response to this but we have been super busy. What a lovely review - thank you and we are so happy when our customers expectations are exceeded.
thanks so much for taking the time to pop by and write this review
kind regards
Stephen & all the Brilliant neon team
These guys made getting a neon (and…
These guys made getting a neon (and helping with design) the easiest thing ever. Communication was fast and clear, the price was reasonable (and also a lot cheaper than another place I tried). Most importantly however the quality of the product is AMAZING!
5 de junho de 2018
Opinião espontânea
Resposta da Brilliant Neon
HI Adam
thanks for your lovely review , we put a real emphasis on making the process as easy as possible and Im really happy to hear that worked well for you.
Im also very happy that you are finding the quality to be great !
thanks again for taking the time to pop by
kind regards
Stephen & all the Brilliant neon team
Happy customers
We have a few neon signs from Brilliant Neon in our cafe and we would especially recommend the LED neon for commercial use. Brilliant Neon brings a lovely little neon glow to our lives at home and in the cafe : )
3 de maio de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi Toni
sorry for the rather slow response to your lovely review but we have been super busy. We are finding more and more that our product is appealing to commercial customers- -we get a glow too when we get reviews like this; thanks so much for taking the time to post it.
kind regards
Stephen & all the Brilliant neon team
Great product and staff 👍
2 de maio de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi Lizzie ,
so sorry to be slow to respond to your review- as part of the team its always give me a little glow when we get a compliment like that-
we are passionate about customer service and its good to hear thats working ! thanks for taking the time to write this review
kind regards
Stephen & all the Brilliant neon team
Great communication and quick lead…
Great communication and quick lead time, really happy with the finished product :-) Would definitely recommend
1 de maio de 2018
Opinião espontânea
Resposta da Brilliant Neon
HI There,
so sorry to be a while responding to your lovely review- thanks so much we've been busy beavering away with more neons ! Glad you were happy with the result'
kind regards
the Brilliant Neon team
Brilliant Neon created a bespoke sign…
Brilliant Neon created a bespoke sign of our names in a heart shape for our wedding day. They were fantastic in advising how neon works, interpreting our design to get the best effect, and suggesting something to suit our budget.
The neon sign was perfect next to the DJ booth and dance floor at our venue. It now hangs in our flat in South East London, so the memories live on!
1 de abril de 2018
Opinião espontânea
Resposta da Brilliant Neon
Dear Aimee
firstly congratulations on your marriage and I hope your special day was memorable in every way.
Its great to hear that our attention to detail with service levels is appreciated. Particularly when the neon is for such a special event
we want to make sure our customers get exactly what they want but at the same time are inspired by our creative ideas.
thanks for taking the time to write this review
kind regards
The Brilliant Neon tea,
rainbow neon
I bought a rainbow neon in a sample sale. Everyone was really lovely, and our neon looks great!
26 de março de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi Jen
thanks for your lovely comments. The Rainbow is such a lovely Neon and we are really pleased to hear that you think it looks great.
Also good to hear you had a good buying experience at the sale.
kind regards
The Brilliant Neon team
NEON BLISS
A welcoming and kind experience overall. The staff here were really helpful and the work they make is of a great quality.
Having been looking around for a neon sign for ages I was so pleased when I picked one up from Brilliant at their sample sale. Such a better experience than another very popular hi-profile neon sign shop who were incredibly rude. #
26 de março de 2018
Opinião espontânea
Resposta da Brilliant Neon
Dear Barry,
what lovely comments thank-you- we want to offer a great product but we also want to do it with a smile!
All the team have had a lot of customer service experience at various levels in retail and wholesale and Im delighted
to hear that this shines through in the way we make our customers feel.
thanks for taking the time to write this review
kind regards
The Brilliant Neon team
Great neon
Great neon - lovely people. And they even wrapped up the package tight enough I could go on the tube with it. I’ll be back!
26 de março de 2018
Opinião espontânea
Resposta da Brilliant Neon
Awww it always makes us blush to get compliments like that !---Neon Neil is a zen master at packing- he always does the Xmas wrapping at ho,e
Really pleased your happy with your enon.
thanks for taking the time to review us
kind regards
The Brilliant Neon team
I commissioned a bespoke neon as a gift…
I commissioned a bespoke neon as a gift for my boyfriend’s 30th. The team at Brillliant Neon were very responsive and so helpful. I had an idea of what I wanted to achieve and the budget I had to play with and they made great recommendations for how we could achieve the result I wanted. My boyfriend was over the moon with his gift and loves the fact it is completely personalised.
5 de março de 2018
Opinião espontânea
Resposta da Brilliant Neon
Dear Martha
thanks so much for taking the time to write this review- and pleased to hear you found our service responsive and helpful.
Neons make such a great present and we are very happy your boyfriend was so chuffed with his present.
thanks again for dropping by
kind regards
The Brilliant Neon Team
Just love Brilliant Neon
Just love Brilliant Neon! Absolutely stellar - I bought some amazing neon cherries which are admired by all! The team were super - v professional and friendly too. Would recommend without hesitation.
26 de fevereiro de 2018
Opinião espontânea
Resposta da Brilliant Neon
Dear Kate
thank you for this great review- the Cherries are one of my favorite Neon's too=glad they are being appreciated ! Also good to hear that your service worked well for you.
Thanks so much again for taking the time to drop by to make these comments.
kind regards
Stevie & the team
Great product
Great product! Had it designed and created perfectly. My sign is gorgeous and fell in love with it straight away. Will definable order again. The only thing that let them down was the lack of communication between staff internally. Having corresponded with a few different staff, I was asked the same question a few times.
26 de fevereiro de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi there; thanks for taking the time to write this review- and I am pleased to hear that you are so happy with your sign. Its great to hear we make our customers happy.:--)
Thank you for your comments about internal communication,Without being able to look at your specific order I cannot be 100%sure why this happened. However this is most likely due to the fact that we work on a collaborative basis, The benefit for our customers being that when one team member is not on duty, you do not have to wait several days for a reply as another team member will pick up the conversation. However, this does mean there is an onus on us to ensure our Sales records are kept up to date and with full information on them, so that the next person reviewing the item can immediately see where it stands. Your comments are most useful as this has highlighted the point and I will raise this at the next team meeting so that we can improve further on this further..
Thanks again for writing this review and we look forward to being of assistance to you in future
Kind regards
Stevie and the team
The guys at Brilliant Neon have been…
The guys at Brilliant Neon have been absolutely fantastic to deal with in the past and I can not recommend them enough. The signs we have in our house have become such stunning focal points in our home - I can't remember how we lived without the warm neon glow of the signs!?
We also organized a group of friends to all chip in together for large neon for a joint wedding gift and the guys at Brilliant Neon went above and beyond to help make this happen. From sourcing the neon to reserving the piece until all the money was accumulated (which took some time, lots of different payday dates) also kindly ringing me on my lunch to take payment, to driving over to open the storage unit so I could collect the sign late one evening on their day off!
It really is the small things in customer service that make such difference and Isobel and Neil have got it nailed down!
25 de fevereiro de 2018
Opinião espontânea
Resposta da Brilliant Neon
Hi Simon.
thanks so much and we are rather glowing ( like our neons!!!) with pride at the word Superb!
we aim to be friendly and easy to deal with and I am pleased that your enjoyed this service.
thanks again for taking the time to write this review
kind regards
Stevie & the team
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