Extremely poor service Charged me the majority of the fees for selling a house when we hadn’t even got to the point of exchanging contracts Asked for a breakdown of charges did not provide.... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Butcher & Barlow are a full-service law firm with a lengthy history of delivering the finest legal support. With eleven offices across the North West and 180 dedicated and experienced staff, we are here to guide you through the complexities of life and share the load when it comes to making big decisions. Approachable, open and client-focused, we pride ourselves on building long-term relationships with our clients. Whether you are buying your first house or looking to expand your business, Butcher & Barlow are here to listen, reassure, and collaboratively work with you to achieve your objectives and aims.
Informações de contacto
2-8 Bank Street, BL9 0DL, Bury, Reino Unido
- 0161 7644062
- enquiries@butcher-barlow.co.uk
- www.butcher-barlow.co.uk
3,0
Aceitável
23 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Extremely upset to have been bullied by them after being a loyal customer
Update: Since raising this review with only 1 star the issue has been resolved and my money refunded so I've updated it to 3 stars (had this been resolved before I needed to raise a 1 start review I would have happily given Butcher and Barlow a 5 star review). Thank you to the team who resolved this for me I wish your accounts receivable team had been empowered to be as solutions orientated as you.
Original Review: 6 months after having closed the transaction I hired them to organise Butcher and Barlow LLP sent me an additional charge due to a mistake they made on their original bill. Since then I've questioned them on it and suggested I shouldn't have to pay for their mistake but rather than admitting fault and honouring the relationship with a longstanding customer then have raised legal action against me for £124. Never trust these bullying con-artists!!!!
6 de março de 2021
Opinião espontânea
Resposta da Butcher & Barlow
Good afternoon. Thank you for your feedback. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our Firm. We take our business very seriously and we are keen to resolve the issue you had. Please can you get in touch by calling Anthony Higham on 0161 764 4062 or emailing at ahigham@butcher-barlow.co.uk so that he can discuss this further with our team? We look forward to hearing from you.
Kind regards,
Butcher & Barlow
First class service again from
First class service again from
Carol Carr & Susan Simm. Highly recommended, have used them before and would use them again
12 de julho de 2019
Opinião espontânea
Resposta da Butcher & Barlow
Many thanks for your fantastic review. We are very pleased that you were more than satisfied with the work that Carol and Susan carried out for you and we will ensure that we pass on your thanks.
Had to report them to the ombudsman!
the most apaulding customer service I have ever received
have had to refer them to the ombudsman as well for substandard representation from one of their "trusted" barristers
horrific in court and for owned by a solicitor
after following complaint procedure they ignored the complain and then made harassment phone calls demanding money
avoid them at all costs total charlatans!
13 de dezembro de 2018
Opinião espontânea
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