Poole Alcock Solicitors Opiniões 

Googled settlement agreement solicitors and reviewed and researched a few firms.
So glad I chose Poole Alcock - they dealt with my case brilliantly

I utilised the services of Poole Alcock to handle the settlement agreement from my employer as I was going through redundancy at the time.

Tim, Jenny and other members of the team who I was in touch with handled my case professionally and efficiently while doing this under time constraints.

I wouldn't hesitate to use their services again if needed.

Absolutely excellent support from my initial call answered by a friendly helpful lady through to final resolution and at all points in-between. Everyone I dealt with went out of their way to ensure everything went smoothly and I received the help required. Highly recommended.

Great service and well explained.
Smooth transaction.

Extremely disappointing experience with this firm. I instructed them on a straightforward residential purchase (no chain on either side, and no mortgage). This ultimately fell through after around seven months, during which I experienced prolonged delays, a lack of meaningful progress, and absymal communication.

In particular, there was a period of around six weeks where my file appeared to make little or no progress, followed by an internal transfer which was handled poorly and resulted in further delays and frustration. Throughout the transaction, I found communication and ownership of the matter disappointing, and I was left chasing for updates rather than feeling that the transaction was being actively managed.

Another recurring frustration was being given explanations about the complexity of the matter and delays relating to cladding, management information and other outstanding issues. I appreciate that leasehold transactions can be complicated and that some matters are outside a solicitor's direct control. However, these are precisely the sorts of issues I would expect a firm specialising in residential conveyancing to be experienced in dealing with. Instead, they often seemed to be presented as reasons why progress could not be made, without any clear timeline for resolution.

The purchase eventually had to be abandoned while we were still waiting for outstanding management information and responses to enquiries, with no clear or reliable timeframe for exchange.

Following this, I was initially presented with an abortive fee. After raising a formal complaint about the service I had received, the firm offered a £200 reduction, which I ultimately accepted. While I appreciate that the reduction was made, I don't think it changes the fact that the overall service fell well below expected professional standards and what I would expect from a firm that advertises itself as experts in residential conveyancing.

My experience was unnecessarily stressful and time-consuming, and I would not use this firm again. I strongly recommend avoiding them for residential conveyancing.

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone.

A special thanks to James, Maddie, and Alice for making the process so smooth!

We are delighted to have worked with Poole Alcock on the sale of our much-loved family home of over 55 years.
This was far more than simply a property transaction for our family. The house held a lifetime of memories, and the decision to sell was an emotional one for us all. Throughout the process, the team at Poole Alcock demonstrated professionalism, patience and dedication, helping to guide us through what was often a complex and sometimes challenging journey.
From the outset, we felt confident that our interests were being looked after and that every effort was being made to progress the sale to a successful conclusion. The team worked diligently with ourselves, the purchaser's solicitors and all other parties involved, navigating the many stages and inevitable complications that can arise during the conveyancing process.
Whilst there were occasions when a little more proactive communication and unprompted progress updating would perhaps have been appreciated, we fully recognise the complexity of the transaction and the considerable work taking place behind the scenes. At all times, when we sought clarification or assistance, the team responded professionally and worked hard to keep matters moving forward.
What stood out most was their commitment to seeing the sale through to completion. Property transactions are rarely straightforward, and ours was no exception, but the team's perseverance, attention to detail and steady guidance helped us reach a successful outcome.
We would like to extend our sincere thanks to everyone at Poole Alcock who played a part in the sale. Their support was invaluable during what was a significant and emotional chapter in our family's lives. We would not hesitate to recommend their services to others looking for a professional and capable conveyancing team.
Our heartfelt thanks to all involved for helping us close one chapter and begin the next with confidence.

Poole Alcock were fantastic. They help me understand everything I needed to know quickly and helped me through the process.everyone there was very helpful and will be using them again.

I had a really positive experience with Poole Alcock LLP. Everyone I dealt with was professional, knowledgeable and approachable, and they took the time to explain things clearly throughout the process.

Communication was excellent, and I always felt that my interests were being properly looked after. The advice I received was clear, practical and reassuring, which made what could have been a stressful situation much easier to navigate.

I would have no hesitation recommending Poole Alcock LLP to anyone looking for professional, reliable and supportive legal advice.

Gill Mealor & her team (Emily) were appointed as my solicitor for house sale & purchase. It was great to meet Gill on teams & she always kept me updated. Gill & Emily also always returned my calls. They were completely on it & totally efficient & professional- 5 stars 🤩

Incredibly poor communication, very rude and unprofessional

Started a purchase in August 2025 and was told it was possible to complete before Christmas, with January or a February more likely.

It is now July 2026 and I have been forced to withdraw from the transaction after 11 months of slowly escalating stress and worry. I do not necessarily blame Poole Alcock for some of the difficulties experienced with my lender and, as this was a leasehold, the management company of the property but I am appalled their correspondence with me accepts no culpability whatsoever. They have an equal portion to blame in the failure of this purchase. Even if this transaction had completed, I would give the organisation as a whole the lowest possible rating.

I was let down in every respect. Communication was totally non-existent, I was kept completely in the dark unless I chased and only telephone could be used. Emails were not responded to. Requests I made were ignored. At critical points I was forced to call every day to understand what was going on, however, I soon realised I could not trust what I was being told. I think an overworked and understaffed conveyancing team will say quite literally anything to get you off the phone. I sympathise with them, they must spend all day every day fielding angry customers if everyone is getting the complete lack of service I experienced. Searches took weeks longer than I was used to and after that responses to my lender were piecemeal. A total lack of thoroughness led to huge amounts of confusion, some of which I would be hard-pressed to explain, as I was not copied in on any correspondence or kept apprised of what questions were being asked and answered over a period of weeks.

As matters became increasingly urgent at my end, I was given no support at all. I refuse to believe they are capable of acting quickly even if they wanted to. The piecemeal queries and answers they sent to the seller caused agonising delays. It would not be exaggeration to say that no forward progress at all has been made within 6 months and another 6 could have passed, I am sure, with still no exchange date. I reluctantly chose to withdraw as my personal circumstances had completely altered in the year since I initially saw the flat.

A flashy sales team and positive reviews on here were enough to convince me to go with this firm over many others, but I was continually embarrassed in calls with the estate agent and my mortgage broker given what I was told directly contradicted what they had been told. I would never recommend a firm I think, fundamentally, I was unable to trust and who did not ever move off second gear in terms of speed or efficiency. I was told totally incorrect information over the phone.

Of course, I got their bill less than an hour after an email acknowledging my withdrawal from the purchase. This is the only thing that happened with any sort of speed whatsoever and is laughably predictable.

I am sure their argument will be leaseholds are difficult, my lender Nationwide was very pedantic etc etc. It’s not good enough. They utterly failed to meet even a minimum professional standard and I would recommend if you are seeking a conveyancer, use literally anyone else. If you are from Bristol (where they have essentially a PO Box but no real office) then definitely do not use them.

I felt they were deeply uncaring and treated me just as part of a conveyor belt process. At such a traumatic time, the Solicitor never even asked me if I was alright

They were swift to respond and in no rush going through my file . Highly recommended

Quick responses. Friendly telephone support.

Thank you for your fast response, support and advice

Used Poole Alcock a few times now. Always an excellent service. Highly recommend them regardless of your needs

Outstanding service! Poole Alcock Solicitors were super quick to respond and handled everything flawlessly and on time. From first contact to final outcome, the whole process was managed efficiently and without delays. They contacted me the very next morning at 9 am, while other firms took a week just to get back to me. By that time, Poole Alcock had already resolved my issue. If you are looking for a solicitor who gets things done quickly and delivers excellent results, I highly recommend Poole Alcock Solicitors.

Extremely helpful and made my experience stress free at a very difficult time.
I would highly recommend Poole Alcock.
Thank you again

Elinor and team provided clear and swift support with regards to an employment settlement agreement. They kept me up to date the whole way through and gave efficient guidance on each step of the process I had to follow.